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GEBaldy
Asked Apr 25, 2021 at 07:46 AM

Orphaned Print Spooler Files

I have two Dymo Turbo 450 label printers. A recent Windows 10 update caused them to print blank labels. Dymo wrote new software to address the issue. When I installed the new software, my printers stopped working entirely. I blamed the new software and tried innumerable ways to fix the issue to no avail. What it turned out to be was a couple of orphaned files in their print spooler folder. I stopped the spooler, deleted the files, restarted the spooler, and all works well. Can you add that item to your software, i.e. check and remove orphaned files in the print spooler folders?
1 answer
Vera Kalyuzhnaya
Pro answer
Added an answer Apr 27, 2021 at 06:38 PM
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Dear GEBaldy,

Thank you for posting your question on our forum.

We will record this in the list of new features/changes to consider, which we use in development of newer versions of the software. It is feedback from our valued customers like yourself that helps us constantly improve our products and make them better fit the users’ needs, so we really appreciate you taking the time to write to us.

If you have any other questions or need further assistance, please do not hesitate to contact us.

Vera Kalyuzhnaya
Pro answer
Added an answer Apr 27, 2021 at 06:38 PM
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Dear GEBaldy,

Thank you for posting your question on our forum.

We will record this in the list of new features/changes to consider, which we use in development of newer versions of the software. It is feedback from our valued customers like yourself that helps us constantly improve our products and make them better fit the users’ needs, so we really appreciate you taking the time to write to us.

If you have any other questions or need further assistance, please do not hesitate to contact us.