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CLO DE LYON
Asked Oct 16, 2023 at 06:39 AM

transfert photos depuis icloud

hi
depuis ce matin quand je telecharge mes photos depuis icloud elles sont dans un format different

extension heic
et je n'arrive plus a les lire


please i want to have a french answer ty
1 answer
Vera Smith
Pro answer
Added an answer Oct 17, 2023 at 06:47 AM
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Dear CLO,

Thank you for posting your question on our forum.

We are sorry, but our support staff is only able to assist you in English.

You can use an automatic translator, e.g. Google Translator, to translate our reply.

HEIC is a new image format that Apple uses to save space and preserve quality on its devices. However, not all applications and devices can support HEIC files, so you may need to convert them to a more common format, such as JPG. There are several ways to do this, such as:

1. Change the settings on your iPhone or iPad to save photos as JPG instead of HEIC. To do this, go to Settings > Camera > Formats, and select Most Compatible. This will apply to new photos that you take or import, but not to the ones that are already in HEIC format.

2. Use an online converter tool that can convert HEIC files to JPG files for free (be careful about uploading sensitive or private photos, as they may not be secure or confidential).

3. Install a software or an extension that can enable your Windows computer to view and edit HEIC files directly. For example, you can install the HEIF Image Extensions and the HEVC Video Extensions from the Microsoft Store.

Should you have any additional questions or need further assistance, please do not hesitate to contact us.

Vera Smith
Pro answer
Added an answer Oct 17, 2023 at 06:47 AM
Translate

Dear CLO,

Thank you for posting your question on our forum.

We are sorry, but our support staff is only able to assist you in English.

You can use an automatic translator, e.g. Google Translator, to translate our reply.

HEIC is a new image format that Apple uses to save space and preserve quality on its devices. However, not all applications and devices can support HEIC files, so you may need to convert them to a more common format, such as JPG. There are several ways to do this, such as:

1. Change the settings on your iPhone or iPad to save photos as JPG instead of HEIC. To do this, go to Settings > Camera > Formats, and select Most Compatible. This will apply to new photos that you take or import, but not to the ones that are already in HEIC format.

2. Use an online converter tool that can convert HEIC files to JPG files for free (be careful about uploading sensitive or private photos, as they may not be secure or confidential).

3. Install a software or an extension that can enable your Windows computer to view and edit HEIC files directly. For example, you can install the HEIF Image Extensions and the HEVC Video Extensions from the Microsoft Store.

Should you have any additional questions or need further assistance, please do not hesitate to contact us.