Retroviseur
Asked Jul 26, 2019 at 07:34 AM

Installation of Logitech Options hang indefinitely

I just bought MX ANYWHERE 2S mouse. Logitech web page insists I must have the LOGITECH OPTIONS executable to parameter the mouse. So I tried to install, but the installation does not complete.

That's it for now.

expand...
  • browser: chrome.exe
  • oS: Windows 10 x64 Home Edition (build: 17763)
  • winPath: C:\WINDOWS\
  • userDir: C:\Users\Claude Brindamour\AppData\Roaming\
  • freeRam: 17041510400
  • locale: frc
  • screenW: 1920
  • screenH: 1080
  • disks:
    • 0:
      • n: C:\
      • freeSize: 138839957504
    • 1:
      • n: D:\
      • freeSize: 125288738816
    • 2:
      • n: E:\
      • freeSize: 19716845568
    • 3:
      • n: F:\
      • freeSize: 539989667840
  • monitors:
    • 0:
      • x: 0
      • y: 0
      • dX: 1920
      • dY: 1080
      • pPI: 120
      • primary: 1
  • programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
DxDiag.txtINFO SYSTEM 21 juil...
1 answer
Admin
Added an answer Jul 29, 2019 at 08:56 AM
Pro answer

Hi Retroviseur,

Thank you for your question.

There are several options you can try:

1. If you have an antivirus, try to disable it while installing the program.

2. If disabling antivirus doesn’t help, try to install an earlier version of Logitech Options, for example 6.40.169 https://download01.logi.com/web/ftp/pub/techsupport/options/Options_6.40.169.exe

3. You can also try installing the program while the mouse is connected and disconnected.

If nothing helps, please contact Logitech support for further assistance https://support.logi.com/hc/en-us/requests/new

Please let us know if you have any other questions.

Admin
Added an answer Jul 29, 2019 at 08:56 AM
Pro answer

Hi Retroviseur,

Thank you for your question.

There are several options you can try:

1. If you have an antivirus, try to disable it while installing the program.

2. If disabling antivirus doesn’t help, try to install an earlier version of Logitech Options, for example 6.40.169 https://download01.logi.com/web/ftp/pub/techsupport/options/Options_6.40.169.exe

3. You can also try installing the program while the mouse is connected and disconnected.

If nothing helps, please contact Logitech support for further assistance https://support.logi.com/hc/en-us/requests/new

Please let us know if you have any other questions.