Installation of Logitech Options hang indefinitely

I just bought MX ANYWHERE 2S mouse. Logitech web page insists I must have the LOGITECH OPTIONS executable to parameter the mouse. So I tried to install, but the installation does not complete.

That's it for now.

browser: chrome.exe
oS: Windows 10 x64 Home Edition (build: 17763)
winPath: C:\WINDOWS\
userDir: C:\Users\Claude Brindamour\AppData\Roaming\
freeRam: 17041510400
locale: frc
screenW: 1920
screenH: 1080
disks:
- 0:
  - n: C:\
  - freeSize: 138839957504
- 1:
  - n: D:\
  - freeSize: 125288738816
- 2:
  - n: E:\
  - freeSize: 19716845568
- 3:
  - n: F:\
  - freeSize: 539989667840
monitors:
- 0:
  - x: 0
  - y: 0
  - dX: 1920
  - dY: 1080
  - pPI: 120
  - primary: 1
programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\

DxDiag.txt

INFO SYSTEM 21 juil...

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Pro answer

Added an answer Jul 29, 2019 at 08:56 AM

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Hi Retroviseur,

Thank you for your question.

There are several options you can try:

1. If you have an antivirus, try to disable it while installing the program.

2. If disabling antivirus doesn’t help, try to install an earlier version of Logitech Options, for example 6.40.169 https://download01.logi.com/web/ftp/pub/techsupport/options/Options_6.40.169.exe

3. You can also try installing the program while the mouse is connected and disconnected.

If nothing helps, please contact Logitech support for further assistance https://support.logi.com/hc/en-us/requests/new

Please let us know if you have any other questions.