Albert Tan
Asked Sep 09, 2020 at 02:34 AM

Laptop freezing

Recently my laptop has been freezing. Then I have to turned off the laptop manually and restart. Why is that happening?
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  • browser: LaunchWinApp.exe
  • oS: Windows 10 x64 Home Edition (build: 19041)
  • winPath: C:\WINDOWS\
  • userDir: C:\Users\user\AppData\Roaming\
  • freeRam: 8469975040
  • locale: enu
  • programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
  • disks:
    • 0:
      • n: C:\
      • freeSize: 45625495552
    • 1:
      • n: D:\
      • freeSize: 23919316992
    • 2:
      • n: F:\
      • freeSize: 597317136384
  • monitors:
    • 0:
      • x: 0
      • y: 0
      • dX: 1366
      • dY: 768
      • pPI: 96
      • primary: 1
  • monitorDevices:
    • screenW: 1366
    • screenH: 768
    • list:
      • 0:
        • name: PnP-Monitor Lock (Standard)
        • type:
        • manufacturer: Remote Utilities LLC
        • width: 1366
        • height: 768
        • ppiX: 96
        • ppiY: 96
        • availability: Running or Full Power
  • startups:
    • list:
      • 0:
        • name: OneDriveSetup
        • command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
        • location: HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: NT AUTHORITY\LOCAL SERVICE
      • 1:
        • name: OneDriveSetup
        • command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
        • location: HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: NT AUTHORITY\NETWORK SERVICE
      • 2:
        • name: EvernoteClipper
        • command: EvernoteClipper.lnk
        • location: Startup
        • user: DESKTOP-16ISHU1\user
      • 3:
        • name: GoogleDriveSync
        • command: "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
        • location: HKU\S-1-5-21-554842002-3707263893-1142224318-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-16ISHU1\user
      • 4:
        • name: EPLTarget\P0000000000000000
        • command: C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIN0E.EXE /EPT "EPLTarget\P0000000000000000" /M "L360 Series"
        • location: HKU\S-1-5-21-554842002-3707263893-1142224318-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-16ISHU1\user
      • 5:
        • name: OneDrive
        • command: "C:\Users\user\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
        • location: HKU\S-1-5-21-554842002-3707263893-1142224318-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-16ISHU1\user
      • 6:
        • name: EPSDNMON
        • command: "C:\Program Files (x86)\Epson Software\Download Navigator\EPSDNMON.EXE"
        • location: HKU\S-1-5-21-554842002-3707263893-1142224318-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-16ISHU1\user
      • 7:
        • name: SecurityHealth
        • command: %windir%\system32\SecurityHealthSystray.exe
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 8:
        • name: DptfPolicyLpmServiceHelper
        • command: C:\WINDOWS\system32\DptfPolicyLpmServiceHelper.exe
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 9:
        • name: PrintDisp
        • command: C:\WINDOWS\system32\PrintDisp.exe
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 10:
        • name: Logitech Download Assistant
        • command: C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 11:
        • name: BoxSync
        • command: "C:\Program Files\Box\Box Sync\BoxSync.exe" -m
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 12:
        • name: Dropbox
        • command: "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
        • location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 13:
        • name: GrooveMonitor
        • command: "C:\Program Files (x86)\Microsoft Office 2007\Office12\GrooveMonitor.exe"
        • location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 14:
        • name: EEventManager
        • command: "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
        • location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 15:
        • name: WD Quick View
        • command: C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe
        • location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
        • user: Public
  • cpus:
    • list:
      • 0:
        • codeName:
        • descr: Intel64 Family 6 Model 58 Stepping 9
        • frequency: 1696
        • coresCount: 2
  • startMenu:
    • list:
      • 0:
        • name: Default:Start Menu
        • groupName: Start Menu
        • user: Default
      • 1:
        • name: Default:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Default
      • 2:
        • name: Default:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Default
      • 3:
        • name: Default:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Default
      • 4:
        • name: Default:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Default
      • 5:
        • name: Default:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Default
      • 6:
        • name: Default:Start Menu\Programs\Windows PowerShell
        • groupName: Start Menu\Programs\Windows PowerShell
        • user: Default
      • 7:
        • name: Public:Start Menu
        • groupName: Start Menu
        • user: Public
      • 8:
        • name: Public:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Public
      • 9:
        • name: Public:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Public
      • 10:
        • name: Public:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Public
      • 11:
        • name: Public:Start Menu\Programs\Accessories\System Tools
        • groupName: Start Menu\Programs\Accessories\System Tools
        • user: Public
      • 12:
        • name: Public:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: Public
      • 13:
        • name: Public:Start Menu\Programs\Ashampoo
        • groupName: Start Menu\Programs\Ashampoo
        • user: Public
      • 14:
        • name: Public:Start Menu\Programs\Ashampoo\Ashampoo PDF Pro 2
        • groupName: Start Menu\Programs\Ashampoo\Ashampoo PDF Pro 2
        • user: Public
      • 15:
        • name: Public:Start Menu\Programs\Auslogics
        • groupName: Start Menu\Programs\Auslogics
        • user: Public
      • 16:
        • name: Public:Start Menu\Programs\Auslogics\BoostSpeed
        • groupName: Start Menu\Programs\Auslogics\BoostSpeed
        • user: Public
      • 17:
        • name: Public:Start Menu\Programs\Auslogics\Driver Updater
        • groupName: Start Menu\Programs\Auslogics\Driver Updater
        • user: Public
      • 18:
        • name: Public:Start Menu\Programs\Backup and Sync from Google
        • groupName: Start Menu\Programs\Backup and Sync from Google
        • user: Public
      • 19:
        • name: Public:Start Menu\Programs\Box Sync
        • groupName: Start Menu\Programs\Box Sync
        • user: Public
      • 20:
        • name: Public:Start Menu\Programs\Dropbox
        • groupName: Start Menu\Programs\Dropbox
        • user: Public
      • 21:
        • name: Public:Start Menu\Programs\EPSON
        • groupName: Start Menu\Programs\EPSON
        • user: Public
      • 22:
        • name: Public:Start Menu\Programs\EPSON\EPSON Scan
        • groupName: Start Menu\Programs\EPSON\EPSON Scan
        • user: Public
      • 23:
        • name: Public:Start Menu\Programs\EPSON Software
        • groupName: Start Menu\Programs\EPSON Software
        • user: Public
      • 24:
        • name: Public:Start Menu\Programs\Evernote
        • groupName: Start Menu\Programs\Evernote
        • user: Public
      • 25:
        • name: Public:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Public
      • 26:
        • name: Public:Start Menu\Programs\Microsoft Office
        • groupName: Start Menu\Programs\Microsoft Office
        • user: Public
      • 27:
        • name: Public:Start Menu\Programs\Microsoft Office\Microsoft Office 2010 Tools
        • groupName: Start Menu\Programs\Microsoft Office\Microsoft Office 2010 Tools
        • user: Public
      • 28:
        • name: Public:Start Menu\Programs\Microsoft Office\Microsoft Office Tools
        • groupName: Start Menu\Programs\Microsoft Office\Microsoft Office Tools
        • user: Public
      • 29:
        • name: Public:Start Menu\Programs\Microsoft Office Tools
        • groupName: Start Menu\Programs\Microsoft Office Tools
        • user: Public
      • 30:
        • name: Public:Start Menu\Programs\OBS Studio
        • groupName: Start Menu\Programs\OBS Studio
        • user: Public
      • 31:
        • name: Public:Start Menu\Programs\StartUp
        • groupName: Start Menu\Programs\StartUp
        • user: Public
      • 32:
        • name: Public:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Public
      • 33:
        • name: Public:Start Menu\Programs\VideoLAN
        • groupName: Start Menu\Programs\VideoLAN
        • user: Public
      • 34:
        • name: Public:Start Menu\Programs\Western Digital
        • groupName: Start Menu\Programs\Western Digital
        • user: Public
      • 35:
        • name: Public:Start Menu\Programs\Western Digital\WD SmartWare
        • groupName: Start Menu\Programs\Western Digital\WD SmartWare
        • user: Public
      • 36:
        • name: Public:Start Menu\Programs\Windows PowerShell
        • groupName: Start Menu\Programs\Windows PowerShell
        • user: Public
      • 37:
        • name: DESKTOP-16ISHU1\user:Start Menu
        • groupName: Start Menu
        • user: DESKTOP-16ISHU1\user
      • 38:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: DESKTOP-16ISHU1\user
      • 39:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: DESKTOP-16ISHU1\user
      • 40:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: DESKTOP-16ISHU1\user
      • 41:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: DESKTOP-16ISHU1\user
      • 42:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Bryxen Software
        • groupName: Start Menu\Programs\Bryxen Software
        • user: DESKTOP-16ISHU1\user
      • 43:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\DroidCam
        • groupName: Start Menu\Programs\DroidCam
        • user: DESKTOP-16ISHU1\user
      • 44:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: DESKTOP-16ISHU1\user
      • 45:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Startup
        • groupName: Start Menu\Programs\Startup
        • user: DESKTOP-16ISHU1\user
      • 46:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: DESKTOP-16ISHU1\user
      • 47:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\WhatsApp
        • groupName: Start Menu\Programs\WhatsApp
        • user: DESKTOP-16ISHU1\user
      • 48:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Windows PowerShell
        • groupName: Start Menu\Programs\Windows PowerShell
        • user: DESKTOP-16ISHU1\user
      • 49:
        • name: DESKTOP-16ISHU1\user:Start Menu\Programs\Zoom
        • groupName: Start Menu\Programs\Zoom
        • user: DESKTOP-16ISHU1\user
  • devices:
    • list:
      • 0:
        • classID: System
        • name: System board
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
      • 1:
        • classID: System
        • name: System board
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
      • 2:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
      • 3:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0035
      • 4:
        • classID: Net
        • name: Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
        • manufacturer: Qualcomm Atheros
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Qualcomm Atheros
        • driverDate: 18-Sep-17
        • driverVersion: 2.1.0.27
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0002
      • 5:
        • classID: MEDIA
        • name: Microsoft Streaming Service Proxy
        • manufacturer: Microsoft
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0003
      • 6:
        • classID: System
        • name: Programmable interrupt controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
      • 7:
        • classID: USB
        • name: USB Root Hub
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
      • 8:
        • classID: Battery
        • name: ACPI-Compliant Control Method Battery
        • manufacturer: NEC Personal Computers, Ltd.
        • classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
        • driverProvider: NEC Personal Computers, Ltd.
        • driverDate: 09-May-18
        • driverVersion: 1.0.0.6
        • driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0001
      • 9:
        • classID: Unknown
        • name: Fax
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
      • 10:
        • classID: Unknown
        • name: Microphone (VIA HD Audio(Win 10))
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 06-Dec-19
        • driverVersion: 10.0.19041.1
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0000
      • 11:
        • classID: System
        • name: Intel(R) 7 Series/C216 Chipset Family Thermal Control - 1E24
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
      • 12:
        • classID: Mouse
        • name: HID-compliant mouse
        • manufacturer: Microsoft
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0012
      • 13:
        • classID: Unknown
        • name: Root Print Queue
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
      • 14:
        • classID: DiskDrive
        • name: SanDisk SSD U100 24GB
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0001
      • 15:
        • classID: System
        • name: Volume Manager
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
      • 16:
        • classID: System
        • name: Intel(R) Watchdog Timer Driver (Intel(R) WDT)
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 04-Feb-19
        • driverVersion: 11.7.0.1000
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0038
      • 17:
        • classID: System
        • name: Intel(R) Dynamic Platform and Thermal Framework Manager
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 21-Aug-18
        • driverVersion: 8.3.10209.6897
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0048
      • 18:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0001
      • 19:
        • classID: USB
        • name: USB Mass Storage Device
        • manufacturer: Compatible USB storage device
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0014
      • 20:
        • classID: USB
        • name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
        • manufacturer: Intel
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Intel
        • driverDate: 09-Jul-13
        • driverVersion: 9.3.0.1028
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
      • 21:
        • classID: System
        • name: Direct memory access controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0031
      • 22:
        • classID: System
        • name: Microsoft Basic Display Driver
        • manufacturer: (Standard display types)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0044
      • 23:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0012
      • 24:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0020
      • 25:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0013
      • 26:
        • classID: System
        • name: ACPI Sleep Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
      • 27:
        • classID: USB
        • name: USB Root Hub
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0003
      • 28:
        • classID: WPD
        • name: My Passport
        • manufacturer: WD
        • classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0000
      • 29:
        • classID: Unknown
        • name: Microsoft RRAS Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0002
      • 30:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0011
      • 31:
        • classID: Unknown
        • name: BlueSoleil Generic Bluetooth Driver
        • manufacturer: IVT Corporation
        • classGUID: {9B21FD3A-B1AB-4EB9-956F-E56ACFE78BCE}
        • driverProvider: IVT Corporation
        • driverDate: 22-Dec-17
        • driverVersion: 6.2.84.276
        • driverGUID: {9b21fd3a-b1ab-4eb9-956f-e56acfe78bce}\0000
      • 32:
        • classID: HIDClass
        • name: Microsoft Internet Keyboard Pro Hot Keys
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0009
      • 33:
        • classID: HIDClass
        • name: Microsoft Internet Keyboard Pro
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0008
      • 34:
        • classID: System
        • name: Microsoft Hyper-V Virtualization Infrastructure Driver
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
      • 35:
        • classID: Processor
        • name: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 10.0.19041.1
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
      • 36:
        • classID: Processor
        • name: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 10.0.19041.1
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
      • 37:
        • classID: Processor
        • name: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 10.0.19041.1
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0002
      • 38:
        • classID: Processor
        • name: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 10.0.19041.1
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0003
      • 39:
        • classID: System
        • name: High precision event timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
      • 40:
        • classID: USB
        • name: General Purpose USB Hub
        • manufacturer: TI
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0021
      • 41:
        • classID: System
        • name: Composite Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
      • 42:
        • classID: System
        • name: Microsoft Virtual Drive Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
      • 43:
        • classID: SCSIAdapter
        • name: Microsoft Storage Spaces Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.388
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
      • 44:
        • classID: USB
        • name: Microsoft Internet Keyboard Pro Composite Device
        • manufacturer: Microsoft
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0023
      • 45:
        • classID: HIDClass
        • name: Microsoft Internet Keyboard Pro Consumer Controls
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0087
      • 46:
        • classID: Net
        • name: Microsoft Kernel Debug Network Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0000
      • 47:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
      • 48:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
      • 49:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0002
      • 50:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0003
      • 51:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0004
      • 52:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0005
      • 53:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0006
      • 54:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0007
      • 55:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0008
      • 56:
        • classID: Unknown
        • name: Wi-Fi
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0004
      • 57:
        • classID: USB
        • name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
        • manufacturer: Intel
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Intel
        • driverDate: 09-Jul-13
        • driverVersion: 9.3.0.1028
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0002
      • 58:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0003
      • 59:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter #2
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
      • 60:
        • classID: System
        • name: Numeric data processor
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0040
      • 61:
        • classID: Battery
        • name: Microsoft AC Adapter
        • manufacturer: Microsoft
        • classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0000
      • 62:
        • classID: System
        • name: ACPI Lid
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
      • 63:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0007
      • 64:
        • classID: Net
        • name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
        • manufacturer: Qualcomm Atheros Communications Inc.
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Qualcomm Atheros Communications Inc.
        • driverDate: 20-Sep-17
        • driverVersion: 10.0.3.456
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
      • 65:
        • classID: System
        • name: UMBus Root Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
      • 66:
        • classID: System
        • name: Charge Arbitration Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0045
      • 67:
        • classID: System
        • name: Intel(R) HM76 Express Chipset LPC Controller - 1E59
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0026
      • 68:
        • classID: Unknown
        • name: Microsoft Radio Device Enumeration Bus
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0003
      • 69:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0004
      • 70:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0009
      • 71:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0010
      • 72:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0011
      • 73:
        • classID: System
        • name: Legacy device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0032
      • 74:
        • classID: Unknown
        • name: Microsoft Device Association Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0001
      • 75:
        • classID: Computer
        • name: ACPI x64-based PC
        • manufacturer: (Standard computers)
        • classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
      • 76:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0006
      • 77:
        • classID: System
        • name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 12-Dec-18
        • driverVersion: 8.5.10103.7263
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
      • 78:
        • classID: Unknown
        • name: Speakers (VIA HD Audio(Win 10))
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 06-Dec-19
        • driverVersion: 10.0.19041.1
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0001
      • 79:
        • classID: System
        • name: Microsoft Windows Management Interface for ACPI
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
      • 80:
        • classID: HIDClass
        • name: HID-compliant system controller
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0088
      • 81:
        • classID: System
        • name: Pci Bus
        • manufacturer: AMD
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: AMD
        • driverDate: 05-Mar-19
        • driverVersion: 19.20.0.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
      • 82:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0007
      • 83:
        • classID: Unknown
        • name: Send To OneNote 2010
        • manufacturer:
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
      • 84:
        • classID: System
        • name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
      • 85:
        • classID: Unknown
        • name: Microsoft XPS Document Writer
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
      • 86:
        • classID: System
        • name: High Definition Audio Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 06-Dec-19
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
      • 87:
        • classID: System
        • name: ACPI Power Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
      • 88:
        • classID: System
        • name: Microsoft ACPI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
      • 89:
        • classID: Display
        • name: Intel(R) HD Graphics 4000
        • manufacturer: Intel Corporation
        • classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 21-Dec-15
        • driverVersion: 10.18.10.4358
        • driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
      • 90:
        • classID: System
        • name: Microsoft Basic Render Driver
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.84
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0046
      • 91:
        • classID: System
        • name: Microsoft ACPI-Compliant Embedded Controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0042
      • 92:
        • classID: Net
        • name: WAN Miniport (SSTP)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0004
      • 93:
        • classID: USB
        • name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
        • manufacturer: Generic USB xHCI Host Controller
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 02-Jun-20
        • driverVersion: 10.0.19041.329
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
      • 94:
        • classID: System
        • name: System timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0037
      • 95:
        • classID: hdc
        • name: Intel(R) 7 Series Chipset Family SATA AHCI Controller
        • manufacturer: Intel Corporation
        • classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 16-Nov-12
        • driverVersion: 11.5.12.1002
        • driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0000
      • 96:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0005
      • 97:
        • classID: Mouse
        • name: ASUS Touchpad
        • manufacturer: ASUS
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ASUS
        • driverDate: 10-Apr-17
        • driverVersion: 1.0.0.296
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0000
      • 98:
        • classID: Keyboard
        • name: PC/AT Enhanced PS/2 Keyboard (101/102-Key)
        • manufacturer: (Standard keyboards)
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0000
      • 99:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0039
      • 100:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0041
      • 101:
        • classID: System
        • name: Intel(R) Management Engine Interface
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 28-Mar-16
        • driverVersion: 11.0.5.1189
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0021
      • 102:
        • classID: MEDIA
        • name: VIA HD Audio(Win 10)
        • manufacturer: VIA Technologies, Inc.
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: VIA Technologies, Inc.
        • driverDate: 19-Oct-16
        • driverVersion: 6.0.11.1100
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
      • 103:
        • classID: Unknown
        • name: OneNote (Desktop)
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0007
      • 104:
        • classID: Unknown
        • name: Microphone (DroidCam Virtual Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 06-Dec-19
        • driverVersion: 10.0.19041.1
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0005
      • 105:
        • classID: System
        • name: ASUS Wireless Radio Control
        • manufacturer: ASUS
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ASUS
        • driverDate: 07-Aug-19
        • driverVersion: 1.0.0.12
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
      • 106:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0003
      • 107:
        • classID: Unknown
        • name: WD SES Device
        • manufacturer: Western Digital Technologies
        • classGUID: {8496E87E-C0A1-4102-9D8D-BD9A9B8B07A9}
        • driverProvider: Western Digital Technologies
        • driverDate: 30-Nov-17
        • driverVersion: 1.2.0.0
        • driverGUID: {8496e87e-c0a1-4102-9d8d-bd9a9b8b07a9}\0000
      • 108:
        • classID: System
        • name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0023
      • 109:
        • classID: Unknown
        • name: Microsoft GS Wavetable Synth
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
      • 110:
        • classID: Monitor
        • name: PnP-Monitor Lock (Standard)
        • manufacturer: Remote Utilities LLC
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Remote Utilities LLC
        • driverDate: 21-Jan-19
        • driverVersion: 16.10.46.576
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001
      • 111:
        • classID: DiskDrive
        • name: Seagate BarraCuda SSD ZA250CM10002
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0000
      • 112:
        • classID: USB
        • name: USB Root Hub (USB 3.0)
        • manufacturer: (Standard USB HUBs)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 09-May-20
        • driverVersion: 10.0.19041.264
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
      • 113:
        • classID: Unknown
        • name: Ashampoo PDF
        • manufacturer:
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0006
      • 114:
        • classID: System
        • name: NDIS Virtual Network Adapter Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
      • 115:
        • classID: System
        • name: ELAN SMBus Driver
        • manufacturer: ELAN SMBus
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ELAN SMBus
        • driverDate: 18-Mar-19
        • driverVersion: 15.21.1.11
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0027
      • 116:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0000
      • 117:
        • classID: MEDIA
        • name: Intel(R) Display Audio
        • manufacturer: Intel(R) Corporation
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel(R) Corporation
        • driverDate: 26-Apr-18
        • driverVersion: 6.16.0.3208
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
      • 118:
        • classID: Unknown
        • name: ASUS USB2.0 Webcam
        • manufacturer: Microsoft
        • classGUID: {CA3E7AB9-B4C3-4AE6-8251-579EF933890F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}\0000
      • 119:
        • classID: HIDClass
        • name: HID-compliant wireless radio controls
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0000
      • 120:
        • classID: Keyboard
        • name: Microsoft USB Internet Keyboard Pro
        • manufacturer: Microsoft
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0014
      • 121:
        • classID: System
        • name: Intel(R) Dynamic Platform and Thermal Framework Memory Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 20-Mar-15
        • driverVersion: 7.10.0.2212
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0049
      • 122:
        • classID: System
        • name: Intel(R) Dynamic Platform & Thermal Framework Generic Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 10-Jun-15
        • driverVersion: 604.10146.2651.1559
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
      • 123:
        • classID: System
        • name: Intel(R) Dynamic Platform & Thermal Framework Generic Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 10-Jun-15
        • driverVersion: 604.10146.2651.1559
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0051
      • 124:
        • classID: System
        • name: Intel(R) Dynamic Platform & Thermal Framework Generic Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 10-Jun-15
        • driverVersion: 604.10146.2651.1559
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0050
      • 125:
        • classID: System
        • name: Intel(R) Dynamic Platform & Thermal Framework Generic Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 10-Jun-15
        • driverVersion: 604.10146.2651.1559
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0052
      • 126:
        • classID: System
        • name: Intel(R) Dynamic Platform and Thermal Framework Fan Participant Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 20-Mar-15
        • driverVersion: 7.10.0.2212
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0053
      • 127:
        • classID: System
        • name: Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor DRAM Controller - 0154
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
      • 128:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0002
      • 129:
        • classID: System
        • name: Microsoft System Management BIOS Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0047
      • 130:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0012
      • 131:
        • classID: Unknown
        • name: Microsoft Print to PDF
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0005
      • 132:
        • classID: Monitor
        • name: PnP-Monitor Lock (Standard)
        • manufacturer: Remote Utilities LLC
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Remote Utilities LLC
        • driverDate: 21-Jan-19
        • driverVersion: 16.10.46.576
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0002
      • 133:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0008
      • 134:
        • classID: System
        • name: Plug and Play Software Device Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 06-Dec-19
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
      • 135:
        • classID: System
        • name: IWD Bus Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 19-Nov-15
        • driverVersion: 4.5.71.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0054
      • 136:
        • classID: System
        • name: Remote Desktop Device Redirector Bus
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
      • 137:
        • classID: MEDIA
        • name: DroidCam Source 3
        • manufacturer: Dev47Apps.com
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Dev47Apps.com
        • driverDate: 03-Mar-15
        • driverVersion: 20.6.0.0
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0011
      • 138:
        • classID: MEDIA
        • name: DroidCam Virtual Audio
        • manufacturer: Dev47Apps.com
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Dev47Apps.com
        • driverDate: 03-Mar-15
        • driverVersion: 20.6.0.0
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0010
      • 139:
        • classID: System
        • name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
      • 140:
        • classID: DiskDrive
        • name: WD My Passport 0830 USB Device
        • manufacturer: Challenger Backup Solutions, LLC
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Challenger Backup Solutions, LLC
        • driverDate: 11-Aug-13
        • driverVersion: 2.3.72.0
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0003
      • 141:
        • classID: System
        • name: System CMOS/real time clock
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 10.0.19041.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0036
1 answer
Support
Added an answer Sep 09, 2020 at 08:14 AM
Pro answer

Dear Albert,

Thank you for posting your question on our forum, and we are really sorry about the issues.
We would appreciate your assistance in helping us figure out what went wrong and how we could help you to fix this. Could you please send us the following information:1. An export file with msinfo.exe (run "msinfo.exe" -> open main menu "File" -> click on "Export ..." -> save this file).
2. All Applications events from the Event viewer (launch "Event viewer" -> expand ‘Windows Logs’ list -> right-click on ‘Application’ -> select "Save all Events As ..." -> save this file)

Please pack all these files in an archive and email it to our Support team using email addresssupport@auslogics.com
I will look forward to receiving the files from you so we can get to the bottom of this problem and find a solution.
Thank you.

Support
Added an answer Sep 09, 2020 at 08:14 AM
Pro answer

Dear Albert,

Thank you for posting your question on our forum, and we are really sorry about the issues.
We would appreciate your assistance in helping us figure out what went wrong and how we could help you to fix this. Could you please send us the following information:1. An export file with msinfo.exe (run "msinfo.exe" -> open main menu "File" -> click on "Export ..." -> save this file).
2. All Applications events from the Event viewer (launch "Event viewer" -> expand ‘Windows Logs’ list -> right-click on ‘Application’ -> select "Save all Events As ..." -> save this file)

Please pack all these files in an archive and email it to our Support team using email addresssupport@auslogics.com
I will look forward to receiving the files from you so we can get to the bottom of this problem and find a solution.
Thank you.