user373
Asked Jul 19, 2019 at 03:46 AM

pc unplugged ac adapter pc shuts down with battery charged at high percentage

my laptop has new battery, but when i unplug the AC adapter my laptop shuts down when it has a high charged percentage battery. how in settings to fix please.. oh, and my battery cannot be taken out in my asus pc
expand...
  • browser: chrome.exe
  • oS: Windows 10 x64 Home Edition (build: 18362)
  • winPath: C:\WINDOWS\
  • userDir: C:\Users\Sandra Flowers\AppData\Roaming\
  • freeRam: 7459778560
  • locale: enu
  • screenW: 1366
  • screenH: 768
  • disks:
    • 0:
      • n: C:\
      • freeSize: 778232000512
  • monitors:
    • 0:
      • x: 0
      • y: 0
      • dX: 1366
      • dY: 768
      • pPI: 96
      • primary: 1
  • programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
1 answer
Admin
Added an answer Jul 19, 2019 at 09:02 AM
Pro answer

Dear user373,

Thank you for your question.

1. If your laptop can be turned on after it was turned off and it boots up to the desktop, but then turns off again, it suggests that the sleep mode may be set incorrectly.

In this case, click on the battery icon in the tray and select "Power Options" in the menu that appears. You will see your current power plan. Click on "Change plan settings" and, in the window that appears, set "Put the computer to sleep" to, for example, 1 hour (see screen 1).

2. If your laptop doesn’t turn on or the previous recommendation didn’t help, then you need to contact a service center with your problem. Most likely, there is a physical damage in the system that causes a malfunction.

Please let us know if you have any other questions.

Admin
Added an answer Jul 19, 2019 at 09:02 AM
Pro answer

Dear user373,

Thank you for your question.

1. If your laptop can be turned on after it was turned off and it boots up to the desktop, but then turns off again, it suggests that the sleep mode may be set incorrectly.

In this case, click on the battery icon in the tray and select "Power Options" in the menu that appears. You will see your current power plan. Click on "Change plan settings" and, in the window that appears, set "Put the computer to sleep" to, for example, 1 hour (see screen 1).

2. If your laptop doesn’t turn on or the previous recommendation didn’t help, then you need to contact a service center with your problem. Most likely, there is a physical damage in the system that causes a malfunction.

Please let us know if you have any other questions.