Ahsan Ali
Asked Dec 19, 2019 at 07:52 AM

BSOD

I have new core i3 4130 with 500gb hard disk and 8 gb ram with all drivers updated but my windows crashes frequently I have scanned the whole pc no virus found then why is this happening?

expand...
  • browser: firefox.exe
  • oS: Windows 10 x64 Professional Edition (build: 10586)
  • winPath: C:\Windows\
  • userDir: C:\Users\Ahsan\AppData\Roaming\
  • freeRam: 7992262656
  • locale: enu
  • programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
  • disks:
    • 0:
      • n: C:\
      • freeSize: 81110556672
    • 1:
      • n: D:\
      • freeSize: 388887179264
  • monitors:
    • 0:
      • x: 0
      • y: 0
      • dX: 1920
      • dY: 1080
      • pPI: 96
      • primary: 1
  • monitorDevices:
    • screenW: 1920
    • screenH: 1080
    • list:
      • 0:
        • name: HP Compaq LA2206 Series LCD Monitor
        • type:
        • manufacturer: HP
        • width: -1
        • height: -1
        • ppiX: 96
        • ppiY: 96
        • availability: Offline
  • startups:
    • list:
      • 0:
        • name: OneDriveSetup
        • command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
        • location: HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: NT AUTHORITY\LOCAL SERVICE
      • 1:
        • name: OneDriveSetup
        • command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
        • location: HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: NT AUTHORITY\NETWORK SERVICE
      • 2:
        • name: OneDrive
        • command: "C:\Users\Ahsan\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
        • location: HKU\S-1-5-21-1100070489-474735996-783610391-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-BV5227A\Ahsan
      • 3:
        • name: Free Download Manager
        • command: "C:\Program Files\FreeDownloadManager.ORG\Free Download Manager\fdm.exe" --minimized
        • location: HKU\S-1-5-21-1100070489-474735996-783610391-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: DESKTOP-BV5227A\Ahsan
      • 4:
        • name: RTHDVCPL
        • command: "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
  • cpus:
    • list:
      • 0:
        • codeName:
        • descr: Intel64 Family 6 Model 60 Stepping 3
        • frequency: 3400
        • coresCount: 2
  • startMenu:
    • list:
      • 0:
        • name: Default:Start Menu
        • groupName: Start Menu
        • user: Default
      • 1:
        • name: Default:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Default
      • 2:
        • name: Default:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Default
      • 3:
        • name: Default:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Default
      • 4:
        • name: Default:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Default
      • 5:
        • name: Default:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Default
      • 6:
        • name: Default:Start Menu\Programs\Windows PowerShell
        • groupName: Start Menu\Programs\Windows PowerShell
        • user: Default
      • 7:
        • name: Public:Start Menu
        • groupName: Start Menu
        • user: Public
      • 8:
        • name: Public:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Public
      • 9:
        • name: Public:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Public
      • 10:
        • name: Public:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Public
      • 11:
        • name: Public:Start Menu\Programs\Accessories\System Tools
        • groupName: Start Menu\Programs\Accessories\System Tools
        • user: Public
      • 12:
        • name: Public:Start Menu\Programs\Accessories\Tablet PC
        • groupName: Start Menu\Programs\Accessories\Tablet PC
        • user: Public
      • 13:
        • name: Public:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: Public
      • 14:
        • name: Public:Start Menu\Programs\Auslogics
        • groupName: Start Menu\Programs\Auslogics
        • user: Public
      • 15:
        • name: Public:Start Menu\Programs\Auslogics\BoostSpeed
        • groupName: Start Menu\Programs\Auslogics\BoostSpeed
        • user: Public
      • 16:
        • name: Public:Start Menu\Programs\Auslogics\Driver Updater
        • groupName: Start Menu\Programs\Auslogics\Driver Updater
        • user: Public
      • 17:
        • name: Public:Start Menu\Programs\Free Download Manager
        • groupName: Start Menu\Programs\Free Download Manager
        • user: Public
      • 18:
        • name: Public:Start Menu\Programs\IObit Uninstaller
        • groupName: Start Menu\Programs\IObit Uninstaller
        • user: Public
      • 19:
        • name: Public:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Public
      • 20:
        • name: Public:Start Menu\Programs\StartUp
        • groupName: Start Menu\Programs\StartUp
        • user: Public
      • 21:
        • name: Public:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Public
      • 22:
        • name: Public:Start Menu\Programs\Tablet PC
        • groupName: Start Menu\Programs\Tablet PC
        • user: Public
      • 23:
        • name: Public:Start Menu\Programs\VideoLAN
        • groupName: Start Menu\Programs\VideoLAN
        • user: Public
      • 24:
        • name: Public:Start Menu\Programs\WinRAR
        • groupName: Start Menu\Programs\WinRAR
        • user: Public
      • 25:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu
        • groupName: Start Menu
        • user: DESKTOP-BV5227A\Ahsan
      • 26:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: DESKTOP-BV5227A\Ahsan
      • 27:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: DESKTOP-BV5227A\Ahsan
      • 28:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: DESKTOP-BV5227A\Ahsan
      • 29:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: DESKTOP-BV5227A\Ahsan
      • 30:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: DESKTOP-BV5227A\Ahsan
      • 31:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Startup
        • groupName: Start Menu\Programs\Startup
        • user: DESKTOP-BV5227A\Ahsan
      • 32:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: DESKTOP-BV5227A\Ahsan
      • 33:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\Windows PowerShell
        • groupName: Start Menu\Programs\Windows PowerShell
        • user: DESKTOP-BV5227A\Ahsan
      • 34:
        • name: DESKTOP-BV5227A\Ahsan:Start Menu\Programs\WinRAR
        • groupName: Start Menu\Programs\WinRAR
        • user: DESKTOP-BV5227A\Ahsan
  • devices:
    • list:
      • 0:
        • classID: System
        • name: System board
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0026
      • 1:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
      • 2:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
      • 3:
        • classID: Net
        • name: Realtek PCIe GbE Family Controller
        • manufacturer: Realtek
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 7/1/2019
        • driverVersion: 10.36.701.2019
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
      • 4:
        • classID: System
        • name: Intel(R) Extreme Tuning Utility Device Driver
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 1/14/2019
        • driverVersion: 4.0.0.69
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
      • 5:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
      • 6:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
      • 7:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
      • 8:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
      • 9:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0012
      • 10:
        • classID: Unknown
        • name: Root Print Queue
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
      • 11:
        • classID: System
        • name: Volume Manager
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0041
      • 12:
        • classID: USB
        • name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
        • manufacturer: Generic USB xHCI Host Controller
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
      • 13:
        • classID: System
        • name: Legacy device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
      • 14:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0000
      • 15:
        • classID: System
        • name: Microsoft Basic Display Driver
        • manufacturer: (Standard display types)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0042
      • 16:
        • classID: HIDClass
        • name: HID-compliant consumer control device
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0002
      • 17:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0013
      • 18:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
      • 19:
        • classID: Mouse
        • name: Microsoft PS/2 Mouse
        • manufacturer: Microsoft
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0000
      • 20:
        • classID: System
        • name: Microsoft Windows Management Interface for ACPI
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
      • 21:
        • classID: System
        • name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 1/2/2018
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
      • 22:
        • classID: System
        • name: System timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0036
      • 23:
        • classID: Unknown
        • name: Microsoft XPS Document Writer
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
      • 24:
        • classID: System
        • name: High precision event timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0031
      • 25:
        • classID: System
        • name: Composite Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
      • 26:
        • classID: System
        • name: Microsoft Virtual Drive Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0040
      • 27:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0001
      • 28:
        • classID: System
        • name: Intel(R) H81 LPC Controller - 8C5C
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 1/2/2018
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
      • 29:
        • classID: SCSIAdapter
        • name: Microsoft Storage Spaces Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0001
      • 30:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0000
      • 31:
        • classID: Monitor
        • name: HP Compaq LA2206 Series LCD Monitor
        • manufacturer: HP
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: HP
        • driverDate: 10/14/2012
        • driverVersion: 1.0.0.1
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001
      • 32:
        • classID: Ports
        • name: Communications Port (COM1)
        • manufacturer: LG Electronics Inc.
        • classGUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
        • driverProvider: LG Electronics Inc.
        • driverDate: 4/27/2018
        • driverVersion: 6.3.9600.4
        • driverGUID: {4d36e978-e325-11ce-bfc1-08002be10318}\0000
      • 33:
        • classID: Net
        • name: Microsoft Kernel Debug Network Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0000
      • 34:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
      • 35:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
      • 36:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0002
      • 37:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0003
      • 38:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0004
      • 39:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0005
      • 40:
        • classID: System
        • name: ELAN SMBus Driver
        • manufacturer: ELAN SMBus
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ELAN SMBus
        • driverDate: 3/18/2019
        • driverVersion: 15.21.1.11
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
      • 41:
        • classID: Unknown
        • name: Fax
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
      • 42:
        • classID: HIDClass
        • name: HID-compliant system controller
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0003
      • 43:
        • classID: Unknown
        • name: Microsoft Print to PDF
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
      • 44:
        • classID: System
        • name: UMBus Root Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
      • 45:
        • classID: Unknown
        • name: Microsoft Radio Device Enumeration Bus
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0002
      • 46:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0002
      • 47:
        • classID: Unknown
        • name: Microsoft Device Association Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0003
      • 48:
        • classID: Computer
        • name: ACPI x64-based PC
        • manufacturer: (Standard computers)
        • classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
      • 49:
        • classID: USB
        • name: USB Root Hub
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
      • 50:
        • classID: SCSIAdapter
        • name: Intel(R) C220 series chipset SATA AHCI Controller
        • manufacturer: Intel Corporation
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 11/24/2017
        • driverVersion: 4.7.0.1098
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
      • 51:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0001
      • 52:
        • classID: System
        • name: Pci Bus
        • manufacturer: AMD
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: AMD
        • driverDate: 3/5/2019
        • driverVersion: 19.20.0.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
      • 53:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0006
      • 54:
        • classID: System
        • name: Microsoft ACPI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
      • 55:
        • classID: System
        • name: Microsoft Basic Render Driver
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0043
      • 56:
        • classID: Unknown
        • name: Microphone (Realtek High Definition Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0001
      • 57:
        • classID: System
        • name: ACPI Fixed Feature Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
      • 58:
        • classID: System
        • name: System CMOS/real time clock
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0035
      • 59:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0039
      • 60:
        • classID: USB
        • name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
        • manufacturer: Intel
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Intel
        • driverDate: 7/31/2013
        • driverVersion: 9.4.0.1025
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
      • 61:
        • classID: USB
        • name: USB Root Hub (xHCI)
        • manufacturer: (Standard USB HUBs)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
      • 62:
        • classID: System
        • name: Programmable interrupt controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0032
      • 63:
        • classID: System
        • name: Microsoft Windows Management Interface for ACPI
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0027
      • 64:
        • classID: DiskDrive
        • name: ST500DM002-1BD142
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0000
      • 65:
        • classID: System
        • name: Intel(R) Smart Connect Technology Device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 10/31/2013
        • driverVersion: 1.0.11.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
      • 66:
        • classID: MEDIA
        • name: Realtek High Definition Audio
        • manufacturer: Realtek
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 11/27/2018
        • driverVersion: 6.0.1.8581
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
      • 67:
        • classID: USB
        • name: USB Root Hub
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0003
      • 68:
        • classID: System
        • name: Intel(R) Watchdog Timer Driver (Intel(R) WDT)
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 2/4/2019
        • driverVersion: 11.7.0.1000
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0037
      • 69:
        • classID: Keyboard
        • name: HID Keyboard Device
        • manufacturer: (Standard keyboards)
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0000
      • 70:
        • classID: Unknown
        • name: Microsoft GS Wavetable Synth
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
      • 71:
        • classID: System
        • name: ACPI Power Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
      • 72:
        • classID: System
        • name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 1/2/2018
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0023
      • 73:
        • classID: System
        • name: Direct memory access controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
      • 74:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0007
      • 75:
        • classID: System
        • name: High Definition Audio Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0021
      • 76:
        • classID: System
        • name: NDIS Virtual Network Adapter Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
      • 77:
        • classID: Display
        • name: Intel(R) HD Graphics 4400
        • manufacturer: Intel Corporation
        • classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 10/29/2018
        • driverVersion: 20.19.15.5063
        • driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
      • 78:
        • classID: USB
        • name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
        • manufacturer: Intel
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Intel
        • driverDate: 7/31/2013
        • driverVersion: 9.4.0.1025
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0002
      • 79:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0038
      • 80:
        • classID: Processor
        • name: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 4/21/2009
        • driverVersion: 10.0.10586.0
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
      • 81:
        • classID: Processor
        • name: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 4/21/2009
        • driverVersion: 10.0.10586.0
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
      • 82:
        • classID: Processor
        • name: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 4/21/2009
        • driverVersion: 10.0.10586.0
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0002
      • 83:
        • classID: Processor
        • name: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 4/21/2009
        • driverVersion: 10.0.10586.0
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0003
      • 84:
        • classID: System
        • name: Intel(R) Management Engine Interface
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 11/19/2017
        • driverVersion: 11.7.0.1057
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
      • 85:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0008
      • 86:
        • classID: System
        • name: Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor DRAM Controller - 0C00
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 1/2/2018
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
      • 87:
        • classID: System
        • name: Microsoft System Management BIOS Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0044
      • 88:
        • classID: System
        • name: Plug and Play Software Device Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
      • 89:
        • classID: System
        • name: Remote Desktop Device Redirector Bus
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
      • 90:
        • classID: Unknown
        • name: Speakers (Realtek High Definition Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 10/29/2015
        • driverVersion: 10.0.10586.0
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0000
      • 91:
        • classID: System
        • name: Numeric data processor
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/21/2006
        • driverVersion: 10.0.10586.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
3 answers
Anna Ward
Added an answer Dec 21, 2019 at 06:33 AM
Pro answer

Dear Ahsan,
Thank you for posting your question on our forum.
To properly address the issue, first, we need to determine what’s causing it.
For that, you need to find an error code or error description. This information is located in Event Viewer if you know the crash time or problem.
To open Event viewer, please follow these steps:
1. Click on the Start menu
2. Type eventvwr.msc (or Event Viewer)
3. In the Event Viewer window, expand the left-side menu to get to Administrative Events
4. In the error list, find the info on the error you are getting
Once we have the error data, we can advise on the ways to resolve the problem.

Ahsan Ali
Added an answer Dec 23, 2019 at 05:41 AM
Anna Ward
Added an answer Dec 23, 2019 at 01:08 PM
Pro answer

Thank you for your response, Ahsan.
Unfortunately, the dump file you sent doesn’t contribute to finding a solution to your problem. Please provide a detailed description of the actions you performed before the crash occurred and retrieve the error code using the steps described in our previous reply.
We are looking forward to receiving the information from you so we can get to the bottom of this problem and resolve it as soon as possible.

Anna Ward
Added an answer Dec 23, 2019 at 01:08 PM
Pro answer

Thank you for your response, Ahsan.
Unfortunately, the dump file you sent doesn’t contribute to finding a solution to your problem. Please provide a detailed description of the actions you performed before the crash occurred and retrieve the error code using the steps described in our previous reply.
We are looking forward to receiving the information from you so we can get to the bottom of this problem and resolve it as soon as possible.

Ahsan Ali
Added an answer Dec 23, 2019 at 05:41 AM
Anna Ward
Added an answer Dec 21, 2019 at 06:33 AM
Pro answer

Dear Ahsan,
Thank you for posting your question on our forum.
To properly address the issue, first, we need to determine what’s causing it.
For that, you need to find an error code or error description. This information is located in Event Viewer if you know the crash time or problem.
To open Event viewer, please follow these steps:
1. Click on the Start menu
2. Type eventvwr.msc (or Event Viewer)
3. In the Event Viewer window, expand the left-side menu to get to Administrative Events
4. In the error list, find the info on the error you are getting
Once we have the error data, we can advise on the ways to resolve the problem.