cannot delete HKEY Acronis

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Rickmann

Asked Dec 24, 2019 at 05:54 PM

Issues with installed software / Acronis

cannot delete HKEY Acronis

Cannot install/activate Acronis s/w due to Registry problem

browser: LaunchWinApp.exe
oS: Windows 10 x32 Professional Edition (build: 18363)
winPath: C:\WINDOWS\
userDir: C:\Users\ggrkl\AppData\Roaming\
freeRam: 3485626368
locale: enu
programDir: C:\Program Files\Auslogics\BoostSpeed\
disks:
- 0:
  - n: C:\
  - freeSize: 424002519040
- 1:
  - n: D:\
  - freeSize: 425789550592
- 2:
  - n: E:\
  - freeSize: 255706886144
- 3:
  - n: F:\
  - freeSize: 255837253632
- 4:
  - n: G:\
  - freeSize: 645910528
- 5:
  - n: H:\
  - freeSize: 645910528
monitors:
- 0:
  - x: 0
  - y: 0
  - dX: 1920
  - dY: 1080
  - pPI: 96
  - primary: 1
monitorDevices:
- screenW: 1920
- screenH: 1080
- list:
  - 0:
    - name: PnP-Monitor Lock (Standard)
    - type:
    - manufacturer: Remote Utilities LLC
    - width: -1
    - height: -1
    - ppiX: 96
    - ppiY: 96
    - availability: Offline
startups:
- list:
  - 0:
    - name: OneDriveSetup
    - command: C:\Windows\System32\OneDriveSetup.exe /thfirstsetup
    - location: HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: NT AUTHORITY\LOCAL SERVICE
  - 1:
    - name: OneDriveSetup
    - command: C:\Windows\System32\OneDriveSetup.exe /thfirstsetup
    - location: HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: NT AUTHORITY\NETWORK SERVICE
  - 2:
    - name: OneDrive
    - command: "C:\Users\ggrkl\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    - location: HKU\S-1-5-21-3090250248-1673538392-1700600111-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 3:
    - name: TopmostClock
    - command: C:\Program Files\Topmost Clock\TopMostClock.exe
    - location: HKU\S-1-5-21-3090250248-1673538392-1700600111-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 4:
    - name: SlimCleaner Plus
    - command: "C:\Program Files\SlimCleaner Plus\SlimCleanerPlus.exe" /minimize /boot
    - location: HKU\S-1-5-21-3090250248-1673538392-1700600111-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 5:
    - name: Advanced SystemCare
    - command: "C:\Program Files\IObit\Advanced SystemCare\ASCTray.exe" /Auto
    - location: HKU\S-1-5-21-3090250248-1673538392-1700600111-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 6:
    - name: GarminExpress
    - command: "C:\Program Files\Garmin\Express\express.exe" /minimized
    - location: HKU\S-1-5-21-3090250248-1673538392-1700600111-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 7:
    - name: RealTimes
    - command: C:\PROGRA~1\Real\RealPlayer\RPDS\Bin\rpsystray.exe
    - location: Common Startup
    - user: Public
  - 8:
    - name: SecurityHealth
    - command: %windir%\system32\SecurityHealthSystray.exe
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 9:
    - name: BingDesktop
    - command: C:\Program Files\Microsoft\BingDesktop\BingDesktop.exe /fromkey
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 10:
    - name: Classic Start Menu
    - command: "C:\Program Files\Classic Shell\ClassicStartMenu.exe" -autorun
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 11:
    - name: EvtMgr6
    - command: C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 12:
    - name: RtHDVCpl
    - command: C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 13:
    - name: EEventManager
    - command: "C:\Program Files\Epson Software\Event Manager\EEventManager.exe"
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 14:
    - name: StartCCC
    - command: "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\x86\CLIStart.exe" MSRun
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
cpus:
- list:
  - 0:
    - codeName:
    - descr: x64 Family 16 Model 4 Stepping 3
    - frequency: 3415
    - coresCount: 4
startMenu:
- list:
  - 0:
    - name: Default:Start Menu
    - groupName: Start Menu
    - user: Default
  - 1:
    - name: Default:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Default
  - 2:
    - name: Default:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Default
  - 3:
    - name: Default:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Default
  - 4:
    - name: Default:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Default
  - 5:
    - name: Default:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Default
  - 6:
    - name: Default:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: Default
  - 7:
    - name: Public:Start Menu
    - groupName: Start Menu
    - user: Public
  - 8:
    - name: Public:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Public
  - 9:
    - name: Public:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Public
  - 10:
    - name: Public:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Public
  - 11:
    - name: Public:Start Menu\Programs\Accessories\System Tools
    - groupName: Start Menu\Programs\Accessories\System Tools
    - user: Public
  - 12:
    - name: Public:Start Menu\Programs\Accessories\Tablet PC
    - groupName: Start Menu\Programs\Accessories\Tablet PC
    - user: Public
  - 13:
    - name: Public:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: Public
  - 14:
    - name: Public:Start Menu\Programs\Advanced SystemCare
    - groupName: Start Menu\Programs\Advanced SystemCare
    - user: Public
  - 15:
    - name: Public:Start Menu\Programs\AMD Catalyst Control Center
    - groupName: Start Menu\Programs\AMD Catalyst Control Center
    - user: Public
  - 16:
    - name: Public:Start Menu\Programs\AMD Problem Report Wizard
    - groupName: Start Menu\Programs\AMD Problem Report Wizard
    - user: Public
  - 17:
    - name: Public:Start Menu\Programs\AOMEI Backupper
    - groupName: Start Menu\Programs\AOMEI Backupper
    - user: Public
  - 18:
    - name: Public:Start Menu\Programs\AOMEI Partition Assistant Demo Edition 8.6
    - groupName: Start Menu\Programs\AOMEI Partition Assistant Demo Edition 8.6
    - user: Public
  - 19:
    - name: Public:Start Menu\Programs\Ares
    - groupName: Start Menu\Programs\Ares
    - user: Public
  - 20:
    - name: Public:Start Menu\Programs\Auslogics
    - groupName: Start Menu\Programs\Auslogics
    - user: Public
  - 21:
    - name: Public:Start Menu\Programs\Auslogics\Anti-Malware
    - groupName: Start Menu\Programs\Auslogics\Anti-Malware
    - user: Public
  - 22:
    - name: Public:Start Menu\Programs\Auslogics\BoostSpeed
    - groupName: Start Menu\Programs\Auslogics\BoostSpeed
    - user: Public
  - 23:
    - name: Public:Start Menu\Programs\Auslogics\Disk Defrag Touch
    - groupName: Start Menu\Programs\Auslogics\Disk Defrag Touch
    - user: Public
  - 24:
    - name: Public:Start Menu\Programs\Auslogics\Duplicate File Finder
    - groupName: Start Menu\Programs\Auslogics\Duplicate File Finder
    - user: Public
  - 25:
    - name: Public:Start Menu\Programs\Bing Desktop
    - groupName: Start Menu\Programs\Bing Desktop
    - user: Public
  - 26:
    - name: Public:Start Menu\Programs\Classic Shell
    - groupName: Start Menu\Programs\Classic Shell
    - user: Public
  - 27:
    - name: Public:Start Menu\Programs\Driver Booster 7
    - groupName: Start Menu\Programs\Driver Booster 7
    - user: Public
  - 28:
    - name: Public:Start Menu\Programs\EPSON
    - groupName: Start Menu\Programs\EPSON
    - user: Public
  - 29:
    - name: Public:Start Menu\Programs\EPSON\EPSON Scan
    - groupName: Start Menu\Programs\EPSON\EPSON Scan
    - user: Public
  - 30:
    - name: Public:Start Menu\Programs\EPSON Software
    - groupName: Start Menu\Programs\EPSON Software
    - user: Public
  - 31:
    - name: Public:Start Menu\Programs\Garmin
    - groupName: Start Menu\Programs\Garmin
    - user: Public
  - 32:
    - name: Public:Start Menu\Programs\IObit Software Updater
    - groupName: Start Menu\Programs\IObit Software Updater
    - user: Public
  - 33:
    - name: Public:Start Menu\Programs\IObit Uninstaller
    - groupName: Start Menu\Programs\IObit Uninstaller
    - user: Public
  - 34:
    - name: Public:Start Menu\Programs\Logitech
    - groupName: Start Menu\Programs\Logitech
    - user: Public
  - 35:
    - name: Public:Start Menu\Programs\Logitech\Mouse and Keyboard
    - groupName: Start Menu\Programs\Logitech\Mouse and Keyboard
    - user: Public
  - 36:
    - name: Public:Start Menu\Programs\Logitech\Unifying
    - groupName: Start Menu\Programs\Logitech\Unifying
    - user: Public
  - 37:
    - name: Public:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Public
  - 38:
    - name: Public:Start Menu\Programs\Microsoft Office 2016 Tools
    - groupName: Start Menu\Programs\Microsoft Office 2016 Tools
    - user: Public
  - 39:
    - name: Public:Start Menu\Programs\Microsoft Office Tools
    - groupName: Start Menu\Programs\Microsoft Office Tools
    - user: Public
  - 40:
    - name: Public:Start Menu\Programs\Microsoft Silverlight
    - groupName: Start Menu\Programs\Microsoft Silverlight
    - user: Public
  - 41:
    - name: Public:Start Menu\Programs\Norton Security
    - groupName: Start Menu\Programs\Norton Security
    - user: Public
  - 42:
    - name: Public:Start Menu\Programs\Norton Utilities 16
    - groupName: Start Menu\Programs\Norton Utilities 16
    - user: Public
  - 43:
    - name: Public:Start Menu\Programs\RealNetworks
    - groupName: Start Menu\Programs\RealNetworks
    - user: Public
  - 44:
    - name: Public:Start Menu\Programs\SlimCleaner Plus
    - groupName: Start Menu\Programs\SlimCleaner Plus
    - user: Public
  - 45:
    - name: Public:Start Menu\Programs\Smart Defrag
    - groupName: Start Menu\Programs\Smart Defrag
    - user: Public
  - 46:
    - name: Public:Start Menu\Programs\StartUp
    - groupName: Start Menu\Programs\StartUp
    - user: Public
  - 47:
    - name: Public:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Public
  - 48:
    - name: Public:Start Menu\Programs\Tablet PC
    - groupName: Start Menu\Programs\Tablet PC
    - user: Public
  - 49:
    - name: Public:Start Menu\Programs\Topmost Clock
    - groupName: Start Menu\Programs\Topmost Clock
    - user: Public
  - 50:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu
    - groupName: Start Menu
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 51:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 52:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 53:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 54:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 55:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Ares Galaxy
    - groupName: Start Menu\Programs\Ares Galaxy
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 56:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 57:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Startup
    - groupName: Start Menu\Programs\Startup
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 58:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 59:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Tweak-10
    - groupName: Start Menu\Programs\Tweak-10
    - user: DESKTOP-GPEGQ1U\ggrkl
  - 60:
    - name: DESKTOP-GPEGQ1U\ggrkl:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: DESKTOP-GPEGQ1U\ggrkl
devices:
- list:
  - 0:
    - classID: hdc
    - name: AMD SATA Controller
    - manufacturer: AMD
    - classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
    - driverProvider: AMD
    - driverDate: 4/7/2015
    - driverVersion: 1.2.1.402
    - driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0000
  - 1:
    - classID: System
    - name: Motherboard resources
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0023
  - 2:
    - classID: System
    - name: Motherboard resources
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
  - 3:
    - classID: System
    - name: Motherboard resources
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
  - 4:
    - classID: Keyboard
    - name: HID Keyboard Device
    - manufacturer: (Standard keyboards)
    - classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0000
  - 5:
    - classID: MEDIA
    - name: Realtek High Definition Audio
    - manufacturer: Realtek
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek Semiconductor Corp.
    - driverDate: 3/18/2019
    - driverVersion: 6.0.1.8656
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
  - 6:
    - classID: Net
    - name: Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
    - manufacturer: Realtek Semiconductor Corp.
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek Semiconductor Corp.
    - driverDate: 11/21/2007
    - driverVersion: 5.682.1122.2007
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
  - 7:
    - classID: Unknown
    - name: Logicool Driver Interface
    - manufacturer: Logicool
    - classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
    - driverProvider: Logicool
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0000
  - 8:
    - classID: WPD
    - name: SSD (C:)
    - manufacturer: SanDisk
    - classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0006
  - 9:
    - classID: Unknown
    - name: Root Print Queue
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
  - 10:
    - classID: USB
    - name: Standard OpenHCD USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0006
  - 11:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0008
  - 12:
    - classID: Unknown
    - name: Realtek Digital Output (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 3/17/2019
    - driverVersion: 10.0.18362.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0000
  - 13:
    - classID: System
    - name: Volume Manager
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0035
  - 14:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
  - 15:
    - classID: System
    - name: System timer
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
  - 16:
    - classID: Net
    - name: WAN Miniport (PPPOE)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0006
  - 17:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0001
  - 18:
    - classID: System
    - name: PCI Bus
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.418
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
  - 19:
    - classID: Unknown
    - name: Realtek Digital Input (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 3/17/2019
    - driverVersion: 10.0.18362.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0001
  - 20:
    - classID: System
    - name: Microsoft Basic Display Driver
    - manufacturer: (Standard display types)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.329
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0036
  - 21:
    - classID: HIDClass
    - name: HID-compliant device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0012
  - 22:
    - classID: WPD
    - name: H:\
    - manufacturer: WDC WDBN
    - classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0003
  - 23:
    - classID: HIDClass
    - name: HID-compliant consumer control device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0011
  - 24:
    - classID: System
    - name: System board
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
  - 25:
    - classID: USB
    - name: Standard Enhanced PCI to USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0002
  - 26:
    - classID: USB
    - name: Standard Enhanced PCI to USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
  - 27:
    - classID: Keyboard
    - name: Logitech HID-compliant Unifying keyboard
    - manufacturer: Logitech
    - classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0001
  - 28:
    - classID: Unknown
    - name: Microsoft RRAS Root Enumerator
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0002
  - 29:
    - classID: System
    - name: Microsoft Windows Management Interface for ACPI
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
  - 30:
    - classID: Net
    - name: WAN Miniport (PPTP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0005
  - 31:
    - classID: fdc
    - name: Standard floppy disk controller
    - manufacturer: (Standard floppy disk controllers)
    - classGUID: {4D36E969-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e969-e325-11ce-bfc1-08002be10318}\0000
  - 32:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0008
  - 33:
    - classID: Net
    - name: WAN Miniport (IKEv2)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0003
  - 34:
    - classID: System
    - name: Composite Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.329
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
  - 35:
    - classID: System
    - name: Microsoft Virtual Drive Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
  - 36:
    - classID: DiskDrive
    - name: SanDisk Ultra II 480GB SATA Disk Device
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0006
  - 37:
    - classID: WPD
    - name: G:\
    - manufacturer: SanDisk
    - classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0007
  - 38:
    - classID: SCSIAdapter
    - name: Microsoft Storage Spaces Controller
    - manufacturer: Microsoft
    - classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.449
    - driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
  - 39:
    - classID: USB
    - name: Generic USB Hub
    - manufacturer: (Generic USB Hub)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0014
  - 40:
    - classID: HIDClass
    - name: HID-compliant vendor-defined device
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.175
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0003
  - 41:
    - classID: Ports
    - name: Communications Port (COM1)
    - manufacturer: (Standard port types)
    - classGUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e978-e325-11ce-bfc1-08002be10318}\0000
  - 42:
    - classID: Net
    - name: Microsoft Kernel Debug Network Adapter
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0000
  - 43:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
  - 44:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
  - 45:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0002
  - 46:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0003
  - 47:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0004
  - 48:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0005
  - 49:
    - classID: HIDClass
    - name: HID-compliant system controller
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.175
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0002
  - 50:
    - classID: System
    - name: System speaker
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0031
  - 51:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0004
  - 52:
    - classID: HIDClass
    - name: HID-compliant consumer control device
    - manufacturer: Microsoft
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0001
  - 53:
    - classID: Mouse
    - name: Logitech HID-compliant Unifying Mouse
    - manufacturer: Logitech
    - classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0001
  - 54:
    - classID: HIDClass
    - name: HID-compliant vendor-defined device
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.175
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0007
  - 55:
    - classID: HIDClass
    - name: Logitech HID-compliant Unifying device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0009
  - 56:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0021
  - 57:
    - classID: Mouse
    - name: HID-compliant mouse
    - manufacturer: Microsoft
    - classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0000
  - 58:
    - classID: Unknown
    - name: Send To OneNote 2016
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
  - 59:
    - classID: HIDClass
    - name: Logitech HID-compliant Unifying device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0006
  - 60:
    - classID: System
    - name: LPC Interface Controller
    - manufacturer: Compal Electronics, INC.
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Compal Electronics, INC.
    - driverDate: 7/15/2012
    - driverVersion: 1.0.50.13
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
  - 61:
    - classID: System
    - name: Direct memory access controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0027
  - 62:
    - classID: DiskDrive
    - name: WDC WDBN CE5000PNC SATA Disk Device
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0001
  - 63:
    - classID: System
    - name: Zune Bus Root Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/28/2011
    - driverVersion: 4.8.2148.0
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
  - 64:
    - classID: USB
    - name: Standard OpenHCD USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
  - 65:
    - classID: USB
    - name: Standard OpenHCD USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
  - 66:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0009
  - 67:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0007
  - 68:
    - classID: Unknown
    - name: Microsoft Radio Device Enumeration Bus
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0001
  - 69:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
  - 70:
    - classID: Unknown
    - name: Logicool Driver Interface
    - manufacturer: Logicool
    - classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
    - driverProvider: Logicool
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0001
  - 71:
    - classID: Unknown
    - name: Microsoft Device Association Root Enumerator
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0003
  - 72:
    - classID: Computer
    - name: ACPI x86-based PC
    - manufacturer: (Standard computers)
    - classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
  - 73:
    - classID: System
    - name: System CMOS/real time clock
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
  - 74:
    - classID: Net
    - name: WAN Miniport (Network Monitor)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
  - 75:
    - classID: Net
    - name: WAN Miniport (IP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0007
  - 76:
    - classID: Unknown
    - name: AMD HDMI Output (AMD High Definition Audio Device)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 3/17/2019
    - driverVersion: 10.0.18362.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0004
  - 77:
    - classID: System
    - name: High precision event timer
    - manufacturer: Hewlett-Packard Company
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Hewlett-Packard Company
    - driverDate: 10/24/2007
    - driverVersion: 1.0.1.0
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
  - 78:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0013
  - 79:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0012
  - 80:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0009
  - 81:
    - classID: USB
    - name: USB Composite Device
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0015
  - 82:
    - classID: HIDClass
    - name: HID-compliant vendor-defined device
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.175
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0008
  - 83:
    - classID: System
    - name: ACPI Power Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
  - 84:
    - classID: System
    - name: Microsoft ACPI-Compliant System
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.329
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
  - 85:
    - classID: System
    - name: Microsoft Basic Render Driver
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.329
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0037
  - 86:
    - classID: Unknown
    - name: Microsoft XPS Document Writer
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0004
  - 87:
    - classID: Ports
    - name: Printer Port (LPT1)
    - manufacturer: (Standard port types)
    - classGUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e978-e325-11ce-bfc1-08002be10318}\0001
  - 88:
    - classID: DiskDrive
    - name: TOSHIBA THNSNH256GBST
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0002
  - 89:
    - classID: Net
    - name: WAN Miniport (SSTP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0002
  - 90:
    - classID: Unknown
    - name: Microsoft Print to PDF
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
  - 91:
    - classID: System
    - name: Printer Port Logical Interface
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0039
  - 92:
    - classID: hdc
    - name: AMD PCI IDE Controller
    - manufacturer: Advanced Micro Devices
    - classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Advanced Micro Devices
    - driverDate: 6/27/2013
    - driverVersion: 5.2.2.179
    - driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0001
  - 93:
    - classID: System
    - name: ACPI Fixed Feature Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
  - 94:
    - classID: DiskDrive
    - name: C300-CTF DDAC256MAG SATA Disk Device
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0003
  - 95:
    - classID: HIDClass
    - name: Logitech Unifying USB receiver
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0004
  - 96:
    - classID: WPD
    - name: SSD 240
    - manufacturer: C300-CTF
    - classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0000
  - 97:
    - classID: HIDClass
    - name: Logitech HID-compliant Unifying device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0010
  - 98:
    - classID: System
    - name: AMD SMBus
    - manufacturer: Advanced Micro Devices, Inc
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Advanced Micro Devices, Inc
    - driverDate: 9/24/2018
    - driverVersion: 5.12.0.38
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
  - 99:
    - classID: HIDClass
    - name: USB Input Device
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.175
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0000
  - 100:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
  - 101:
    - classID: System
    - name: High Definition Audio Bus
    - manufacturer: AMD
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: AMD
    - driverDate: 10/18/2015
    - driverVersion: 15.20.0.2
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
  - 102:
    - classID: HIDClass
    - name: Logitech USB Input Device
    - manufacturer: Logitech
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Logitech
    - driverDate: 9/8/2016
    - driverVersion: 1.10.78.0
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0005
  - 103:
    - classID: MEDIA
    - name: AMD High Definition Audio Device
    - manufacturer: Advanced Micro Devices
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Advanced Micro Devices
    - driverDate: 4/12/2016
    - driverVersion: 10.0.0.3
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0007
  - 104:
    - classID: System
    - name: PCI-to-PCI Bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.418
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0013
  - 105:
    - classID: Unknown
    - name: Logicool Driver Interface
    - manufacturer: Logicool
    - classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
    - driverProvider: Logicool
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0002
  - 106:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0010
  - 107:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
  - 108:
    - classID: Unknown
    - name: Rsupport VRVD5(VRVD520)
    - manufacturer: Rsupport Co., Ltd.
    - classGUID: {FCBEEF3E-F7AA-4F70-A494-A19CFE10FD1E}
    - driverProvider: Rsupport Co., Ltd.
    - driverDate: 8/29/2009
    - driverVersion: 6.1.0.30
    - driverGUID: {fcbeef3e-f7aa-4f70-a494-a19cfe10fd1e}\0000
  - 109:
    - classID: hdc
    - name: ATA Channel 0
    - manufacturer: (Standard IDE ATA/ATAPI controllers)
    - classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0002
  - 110:
    - classID: WPD
    - name: SSD
    - manufacturer: TOSHIBA
    - classGUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}\0001
  - 111:
    - classID: Unknown
    - name: Microsoft GS Wavetable Synth
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
  - 112:
    - classID: System
    - name: PCI-to-PCI Bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.418
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
  - 113:
    - classID: FloppyDisk
    - name: Floppy disk drive
    - manufacturer: (Standard floppy disk drives)
    - classGUID: {4D36E980-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e980-e325-11ce-bfc1-08002be10318}\0000
  - 114:
    - classID: System
    - name: NDIS Virtual Network Adapter Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
  - 115:
    - classID: System
    - name: Programmable interrupt controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0026
  - 116:
    - classID: USB
    - name: Standard OpenHCD USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
  - 117:
    - classID: USB
    - name: Standard OpenHCD USB Host Controller
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0003
  - 118:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0003
  - 119:
    - classID: Unknown
    - name: Logicool Driver Interface
    - manufacturer: Logicool
    - classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
    - driverProvider: Logicool
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0003
  - 120:
    - classID: Monitor
    - name: PnP-Monitor Lock (Standard)
    - manufacturer: Remote Utilities LLC
    - classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Remote Utilities LLC
    - driverDate: 1/20/2019
    - driverVersion: 16.10.46.576
    - driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001
  - 121:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0011
  - 122:
    - classID: Processor
    - name: AMD Phenom(tm) II X4 965 Processor
    - manufacturer: Advanced Micro Devices
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.18362.387
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
  - 123:
    - classID: Processor
    - name: AMD Phenom(tm) II X4 965 Processor
    - manufacturer: Advanced Micro Devices
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.18362.387
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
  - 124:
    - classID: Processor
    - name: AMD Phenom(tm) II X4 965 Processor
    - manufacturer: Advanced Micro Devices
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.18362.387
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0002
  - 125:
    - classID: Processor
    - name: AMD Phenom(tm) II X4 965 Processor
    - manufacturer: Advanced Micro Devices
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.18362.387
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0003
  - 126:
    - classID: Unknown
    - name: Logicool Driver Interface
    - manufacturer: Logicool
    - classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
    - driverProvider: Logicool
    - driverDate: 4/2/2018
    - driverVersion: 5.92.28.0
    - driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0004
  - 127:
    - classID: System
    - name: Microsoft System Management BIOS Driver
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0038
  - 128:
    - classID: Volume
    - name: Volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0002
  - 129:
    - classID: System
    - name: PCI-to-PCI Bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.418
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0012
  - 130:
    - classID: Unknown
    - name: Fax
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
  - 131:
    - classID: System
    - name: Plug and Play Software Device Enumerator
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 8/26/2019
    - driverVersion: 10.0.18362.329
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
  - 132:
    - classID: System
    - name: Remote Desktop Device Redirector Bus
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
  - 133:
    - classID: System
    - name: High Definition Audio Bus
    - manufacturer: AMD
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: AMD
    - driverDate: 6/10/2018
    - driverVersion: 18.30.0.0
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
  - 134:
    - classID: Display
    - name: AMD Radeon HD 5450
    - manufacturer: Advanced Micro Devices, Inc.
    - classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Advanced Micro Devices, Inc.
    - driverDate: 11/3/2015
    - driverVersion: 15.201.1151.1008
    - driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
  - 135:
    - classID: Net
    - name: WAN Miniport (IPv6)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0008
  - 136:
    - classID: Unknown
    - name: Texas Instruments OHCI Compliant IEEE 1394a Host Controller
    - manufacturer: Point Grey Research
    - classGUID: {361A40FB-DC46-4ED9-BFF4-068E83D5C8AF}
    - driverProvider: Point Grey Research
    - driverDate: 3/7/2018
    - driverVersion: 2.7.3.161
    - driverGUID: {361a40fb-dc46-4ed9-bff4-068e83d5c8af}\0000
  - 137:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
  - 138:
    - classID: Unknown
    - name: Speakers (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 3/17/2019
    - driverVersion: 10.0.18362.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0003
  - 139:
    - classID: Net
    - name: WAN Miniport (L2TP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0004
  - 140:
    - classID: System
    - name: Numeric data processor
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.18362.267
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0032

1 answer

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Answer 1

Anna Ward

Pro answer

Added an answer Dec 25, 2019 at 02:18 PM

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Thank you for posting your question on our forum, Rickmann.
If possible, could you please describe what actions you were performing prior to the error occurrence?
Also, we would like to request screenshots of the error message as it is difficult to pinpoint the cause of the problem and propose the right solution without specific details.
To make a screenshot please follow these steps:
1. Press ‘Prt Scr’ button (nothing visible will happen, the screenshot is saved to a virtual clipboard)
2. Launch Paint (press ‘Start’, type ‘Paint’ and press the ‘Enter’ button)
3. In Paint, select the ‘Paste’ option from the menu
4. Save the file as a JPG or PNG (not BMP)
Once you’ve obtained screenshots, please send them to us.
We are looking forward to receiving the files and information from you so we can get to the bottom of this problem and resolve it as soon as possible.

Answer 2

Anna Ward

Pro answer

Added an answer Dec 25, 2019 at 02:18 PM

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Thank you for posting your question on our forum, Rickmann.
If possible, could you please describe what actions you were performing prior to the error occurrence?
Also, we would like to request screenshots of the error message as it is difficult to pinpoint the cause of the problem and propose the right solution without specific details.
To make a screenshot please follow these steps:
1. Press ‘Prt Scr’ button (nothing visible will happen, the screenshot is saved to a virtual clipboard)
2. Launch Paint (press ‘Start’, type ‘Paint’ and press the ‘Enter’ button)
3. In Paint, select the ‘Paste’ option from the menu
4. Save the file as a JPG or PNG (not BMP)
Once you’ve obtained screenshots, please send them to us.
We are looking forward to receiving the files and information from you so we can get to the bottom of this problem and resolve it as soon as possible.

Answer 3

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