tony s
Asked Apr 13, 2020 at 07:21 PM

bluetooth is not working

hi my bluetooth is not working.i cant see the device on my laptop

expand...
  • browser: chrome.exe
  • oS: Windows 8.1 x64 Enterprise Edition (build: 9600)
  • winPath: C:\Windows\
  • userDir: C:\Users\Admin\AppData\Roaming\
  • freeRam: 8502063104
  • locale: enu
  • programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
  • disks:
    • 0:
      • n: C:\
      • freeSize: 70741110784
    • 1:
      • n: D:\
      • freeSize: 297587564544
    • 2:
      • n: E:\
      • freeSize: 180144484352
    • 3:
      • n: F:\
      • freeSize: 111827120128
  • monitors:
    • 0:
      • x: 0
      • y: 0
      • dX: 1920
      • dY: 1080
      • pPI: 125
      • primary: 1
  • monitorDevices:
    • screenW: 1920
    • screenH: 1080
    • list:
      • 0:
        • name: Generic Monitor (OrayDPMS)
        • type:
        • manufacturer: Shanghai Best Oray
        • width: -1
        • height: -1
        • ppiX: 144
        • ppiY: 144
        • availability: Offline
  • startups:
    • list:
      • 0:
        • name: Skype
        • command: "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
        • location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: TON\Ton
      • 1:
        • name: iCloudServices
        • command: "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
        • location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: TON\Ton
      • 2:
        • name: com.squirrel.Teams.Teams
        • command: C:\Users\Admin\AppData\Local\Microsoft\Teams\Update.exe --processStart "Teams.exe" --process-start-args "--system-initiated"
        • location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: TON\Ton
      • 3:
        • name: CCleaner Smart Cleaning
        • command: "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
        • location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: TON\Ton
      • 4:
        • name: GoogleChromeAutoLaunch_A5B343D047FD8BD2F268B0EA0F8DBD7C
        • command: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
        • location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: TON\Ton
      • 5:
        • name: iTunesHelper
        • command: "E:\itunes\iTunesHelper.exe"
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 6:
        • name: S6000Mnt
        • command: "C:\Windows\WebCam\S6000\S6000Mnt.exe"
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
      • 7:
        • name: Dropbox
        • command: "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
        • location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
        • user: Public
  • cpus:
    • list:
      • 0:
        • codeName:
        • descr: Intel64 Family 6 Model 61 Stepping 4
        • frequency: 2394
        • coresCount: 2
  • startMenu:
    • list:
      • 0:
        • name: Default:Start Menu
        • groupName: Start Menu
        • user: Default
      • 1:
        • name: Default:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Default
      • 2:
        • name: Default:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Default
      • 3:
        • name: Default:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Default
      • 4:
        • name: Default:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Default
      • 5:
        • name: Default:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Default
      • 6:
        • name: Public:Start Menu
        • groupName: Start Menu
        • user: Public
      • 7:
        • name: Public:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: Public
      • 8:
        • name: Public:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: Public
      • 9:
        • name: Public:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: Public
      • 10:
        • name: Public:Start Menu\Programs\Accessories\System Tools
        • groupName: Start Menu\Programs\Accessories\System Tools
        • user: Public
      • 11:
        • name: Public:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: Public
      • 12:
        • name: Public:Start Menu\Programs\Auslogics
        • groupName: Start Menu\Programs\Auslogics
        • user: Public
      • 13:
        • name: Public:Start Menu\Programs\Auslogics\BoostSpeed
        • groupName: Start Menu\Programs\Auslogics\BoostSpeed
        • user: Public
      • 14:
        • name: Public:Start Menu\Programs\Auslogics\Disk Defrag
        • groupName: Start Menu\Programs\Auslogics\Disk Defrag
        • user: Public
      • 15:
        • name: Public:Start Menu\Programs\Auslogics\Driver Updater
        • groupName: Start Menu\Programs\Auslogics\Driver Updater
        • user: Public
      • 16:
        • name: Public:Start Menu\Programs\CCleaner
        • groupName: Start Menu\Programs\CCleaner
        • user: Public
      • 17:
        • name: Public:Start Menu\Programs\Dropbox
        • groupName: Start Menu\Programs\Dropbox
        • user: Public
      • 18:
        • name: Public:Start Menu\Programs\Hotspot Shield
        • groupName: Start Menu\Programs\Hotspot Shield
        • user: Public
      • 19:
        • name: Public:Start Menu\Programs\iCloud
        • groupName: Start Menu\Programs\iCloud
        • user: Public
      • 20:
        • name: Public:Start Menu\Programs\iMazing
        • groupName: Start Menu\Programs\iMazing
        • user: Public
      • 21:
        • name: Public:Start Menu\Programs\iTools 4
        • groupName: Start Menu\Programs\iTools 4
        • user: Public
      • 22:
        • name: Public:Start Menu\Programs\iTunes
        • groupName: Start Menu\Programs\iTunes
        • user: Public
      • 23:
        • name: Public:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: Public
      • 24:
        • name: Public:Start Menu\Programs\Microsoft Office 2016 Tools
        • groupName: Start Menu\Programs\Microsoft Office 2016 Tools
        • user: Public
      • 25:
        • name: Public:Start Menu\Programs\Microsoft Office Tools
        • groupName: Start Menu\Programs\Microsoft Office Tools
        • user: Public
      • 26:
        • name: Public:Start Menu\Programs\Microsoft Silverlight
        • groupName: Start Menu\Programs\Microsoft Silverlight
        • user: Public
      • 27:
        • name: Public:Start Menu\Programs\Norton Security
        • groupName: Start Menu\Programs\Norton Security
        • user: Public
      • 28:
        • name: Public:Start Menu\Programs\QuickTime
        • groupName: Start Menu\Programs\QuickTime
        • user: Public
      • 29:
        • name: Public:Start Menu\Programs\Skype
        • groupName: Start Menu\Programs\Skype
        • user: Public
      • 30:
        • name: Public:Start Menu\Programs\StartUp
        • groupName: Start Menu\Programs\StartUp
        • user: Public
      • 31:
        • name: Public:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: Public
      • 32:
        • name: Public:Start Menu\Programs\Total Video Converter
        • groupName: Start Menu\Programs\Total Video Converter
        • user: Public
      • 33:
        • name: Public:Start Menu\Programs\VideoLAN
        • groupName: Start Menu\Programs\VideoLAN
        • user: Public
      • 34:
        • name: Public:Start Menu\Programs\WinRAR
        • groupName: Start Menu\Programs\WinRAR
        • user: Public
      • 35:
        • name: Public:Start Menu\Programs\YTD Video Downloader
        • groupName: Start Menu\Programs\YTD Video Downloader
        • user: Public
      • 36:
        • name: TON\Ton:Start Menu
        • groupName: Start Menu
        • user: TON\Ton
      • 37:
        • name: TON\Ton:Start Menu\Programs
        • groupName: Start Menu\Programs
        • user: TON\Ton
      • 38:
        • name: TON\Ton:Start Menu\Programs\Accessibility
        • groupName: Start Menu\Programs\Accessibility
        • user: TON\Ton
      • 39:
        • name: TON\Ton:Start Menu\Programs\Accessories
        • groupName: Start Menu\Programs\Accessories
        • user: TON\Ton
      • 40:
        • name: TON\Ton:Start Menu\Programs\Administrative Tools
        • groupName: Start Menu\Programs\Administrative Tools
        • user: TON\Ton
      • 41:
        • name: TON\Ton:Start Menu\Programs\Maintenance
        • groupName: Start Menu\Programs\Maintenance
        • user: TON\Ton
      • 42:
        • name: TON\Ton:Start Menu\Programs\Startup
        • groupName: Start Menu\Programs\Startup
        • user: TON\Ton
      • 43:
        • name: TON\Ton:Start Menu\Programs\System Tools
        • groupName: Start Menu\Programs\System Tools
        • user: TON\Ton
      • 44:
        • name: TON\Ton:Start Menu\Programs\WinRAR
        • groupName: Start Menu\Programs\WinRAR
        • user: TON\Ton
      • 45:
        • name: TON\Ton:Start Menu\Programs\WonderFox Soft
        • groupName: Start Menu\Programs\WonderFox Soft
        • user: TON\Ton
      • 46:
        • name: TON\Ton:Start Menu\Programs\WonderFox Soft\WonderFox DVD Video Converter
        • groupName: Start Menu\Programs\WonderFox Soft\WonderFox DVD Video Converter
        • user: TON\Ton
  • devices:
    • list:
      • 0:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
      • 1:
        • classID: System
        • name: Motherboard resources
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
      • 2:
        • classID: MEDIA
        • name: Realtek High Definition Audio
        • manufacturer: Realtek
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 05-Jan-16
        • driverVersion: 6.0.1.7712
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0015
      • 3:
        • classID: System
        • name: Microsoft ACPI-Compliant Embedded Controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
      • 4:
        • classID: System
        • name: Intel(R) Watchdog Timer Driver (Intel(R) WDT)
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 04-Feb-19
        • driverVersion: 11.7.0.1000
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0099
      • 5:
        • classID: Unknown
        • name: Microphone (4- Realtek High Definition Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 22-Aug-13
        • driverVersion: 6.3.9600.16384
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0029
      • 6:
        • classID: Mouse
        • name: PS/2 Port Compatible Pointing Device
        • manufacturer: TP
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: TP
        • driverDate: 30-Sep-14
        • driverVersion: 2.4.1.2
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0003
      • 7:
        • classID: System
        • name: ACPI Processor Aggregator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0086
      • 8:
        • classID: Unknown
        • name: Root Print Queue
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
      • 9:
        • classID: Battery
        • name: ACPI-Compliant Control Method Battery
        • manufacturer: NEC Personal Computers, Ltd.
        • classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
        • driverProvider: NEC Personal Computers, Ltd.
        • driverDate: 20-Jun-13
        • driverVersion: 1.0.0.5
        • driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0004
      • 10:
        • classID: hdc
        • name: Intel(R) 9 Series Chipset Family SATA AHCI Controller
        • manufacturer: Intel Corporation
        • classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 04-Nov-15
        • driverVersion: 14.8.0.1042
        • driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0003
      • 11:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0048
      • 12:
        • classID: System
        • name: Volume Manager
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18302
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
      • 13:
        • classID: System
        • name: Direct memory access controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0094
      • 14:
        • classID: System
        • name: Intel(R) Management Engine Interface
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 21-Jan-19
        • driverVersion: 1904.12.0.1208
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0101
      • 15:
        • classID: System
        • name: Microsoft Basic Display Driver
        • manufacturer: (Standard display types)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
      • 16:
        • classID: System
        • name: ACPI Sleep Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
      • 17:
        • classID: Keyboard
        • name: Integrated PS/2 Keyboard
        • manufacturer: Cypress Semiconductor, Inc
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Cypress Semiconductor, Inc
        • driverDate: 04-Dec-13
        • driverVersion: 2.5.1.65
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0002
      • 18:
        • classID: System
        • name: ELAN SMBus Driver
        • manufacturer: ELAN SMBus
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ELAN SMBus
        • driverDate: 09-Nov-16
        • driverVersion: 15.1.2.10
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0100
      • 19:
        • classID: System
        • name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #1 - 9C90
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0090
      • 20:
        • classID: Net
        • name: TAP-Windows Adapter V9
        • manufacturer: TAP-Windows Provider V9
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: TAP-Windows Provider V9
        • driverDate: 21-Apr-16
        • driverVersion: 9.0.0.21
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
      • 21:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0061
      • 22:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
      • 23:
        • classID: Monitor
        • name: Generic Monitor (OrayDPMS)
        • manufacturer: Shanghai Best Oray
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Oray
        • driverDate: 11-Jan-12
        • driverVersion: 3.5.0.0
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0002
      • 24:
        • classID: DiskDrive
        • name: 128GB SATA Flash Drive
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18758
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0012
      • 25:
        • classID: USB
        • name: USB Root Hub
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.19026
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0020
      • 26:
        • classID: System
        • name: High precision event timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
      • 27:
        • classID: System
        • name: Composite Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
      • 28:
        • classID: System
        • name: Microsoft Virtual Drive Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
      • 29:
        • classID: Battery
        • name: Microsoft AC Adapter
        • manufacturer: Microsoft
        • classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0002
      • 30:
        • classID: SCSIAdapter
        • name: Microsoft Storage Spaces Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18573
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
      • 31:
        • classID: DiskDrive
        • name: WDC WD10SPCX-00HWST0
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18758
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0013
      • 32:
        • classID: Net
        • name: Microsoft Kernel Debug Network Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
      • 33:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter #5
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0018
      • 34:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
      • 35:
        • classID: Image
        • name: Lenovo EasyCamera
        • manufacturer: Bison
        • classGUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
        • driverProvider: Bison
        • driverDate: 30-Apr-15
        • driverVersion: 2.43.50.23
        • driverGUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}\0003
      • 36:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
      • 37:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
      • 38:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18814
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0023
      • 39:
        • classID: Display
        • name: Intel(R) HD Graphics 5500
        • manufacturer: Intel Corporation
        • classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 29-Sep-16
        • driverVersion: 20.19.15.4531
        • driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
      • 40:
        • classID: Unknown
        • name: Speakers (4- Realtek High Definition Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 22-Aug-13
        • driverVersion: 6.3.9600.16384
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0028
      • 41:
        • classID: System
        • name: ACPI Lid
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0060
      • 42:
        • classID: Processor
        • name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 6.3.9600.19665
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0008
      • 43:
        • classID: Processor
        • name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 6.3.9600.19665
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0009
      • 44:
        • classID: Processor
        • name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 6.3.9600.19665
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0010
      • 45:
        • classID: Processor
        • name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21-Apr-09
        • driverVersion: 6.3.9600.19665
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0011
      • 46:
        • classID: System
        • name: Intel(R) 82802 Firmware Hub Device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0095
      • 47:
        • classID: System
        • name: UMBus Root Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
      • 48:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0050
      • 49:
        • classID: Unknown
        • name: Microsoft Device Association Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
      • 50:
        • classID: Computer
        • name: ACPI x64-based PC
        • manufacturer: (Standard computers)
        • classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
      • 51:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18814
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0022
      • 52:
        • classID: System
        • name: Pci Bus
        • manufacturer: AMD
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: AMD
        • driverDate: 05-Mar-19
        • driverVersion: 19.20.0.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
      • 53:
        • classID: System
        • name: System timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0098
      • 54:
        • classID: System
        • name: ACPI Power Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
      • 55:
        • classID: System
        • name: Microsoft ACPI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
      • 56:
        • classID: System
        • name: Microsoft Basic Render Driver
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18859
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
      • 57:
        • classID: Unknown
        • name: Fax
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
      • 58:
        • classID: System
        • name: Microsoft UEFI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.19035
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
      • 59:
        • classID: System
        • name: Mobile 5th Generation Intel(R) Core(TM) Premium SKU LPC Controller - 9CC3
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0093
      • 60:
        • classID: System
        • name: ACPI Fixed Feature Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
      • 61:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0049
      • 62:
        • classID: USB
        • name: USB Root Hub (xHCI)
        • manufacturer: (Standard USB HUBs)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 10-Oct-15
        • driverVersion: 6.3.9600.18088
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0021
      • 63:
        • classID: System
        • name: Mobile 5th Generation Intel(R) Core(TM) Host Bridge - OPI - 1604
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0087
      • 64:
        • classID: USB
        • name: Mobile 5th Generation Intel(R) Core(TM) USB EHCI Controller - 9CA6
        • manufacturer: INTEL
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0019
      • 65:
        • classID: System
        • name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #3 - 9C94
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0091
      • 66:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0047
      • 67:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0052
      • 68:
        • classID: System
        • name: NDIS Virtual Network Adapter Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
      • 69:
        • classID: Unknown
        • name: System Firmware
        • manufacturer: Microsoft
        • classGUID: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}\0000
      • 70:
        • classID: System
        • name: TPS Firmware Extension Device III
        • manufacturer: TPS
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: TPS
        • driverDate: 06-Sep-13
        • driverVersion: 9.8.1.1000
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0102
      • 71:
        • classID: System
        • name: Microsoft System Management BIOS Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
      • 72:
        • classID: System
        • name: High Definition Audio Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 23-Jul-14
        • driverVersion: 6.3.9600.17238
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0089
      • 73:
        • classID: System
        • name: Plug and Play Software Device Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.17415
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
      • 74:
        • classID: System
        • name: IWD Bus Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 19-Nov-15
        • driverVersion: 4.5.71.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
      • 75:
        • classID: Net
        • name: Realtek PCIe GbE Family Controller
        • manufacturer: Realtek
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 06-Dec-18
        • driverVersion: 8.69.1206.2018
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0016
      • 76:
        • classID: System
        • name: System CMOS/real time clock
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0097
      • 77:
        • classID: System
        • name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #4 - 9C96
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 02-Jan-18
        • driverVersion: 10.1.1.45
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0092
      • 78:
        • classID: USB
        • name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
        • manufacturer: Generic USB xHCI Host Controller
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 28-Apr-18
        • driverVersion: 6.3.9600.19026
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0018
      • 79:
        • classID: System
        • name: Remote Desktop Device Redirector Bus
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
      • 80:
        • classID: Volume
        • name: Generic volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18266
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0051
      • 81:
        • classID: Net
        • name: Intel(R) Dual Band Wireless-AC 3160 #2
        • manufacturer: Intel Corporation
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 29-Apr-19
        • driverVersion: 18.33.17.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0017
      • 82:
        • classID: System
        • name: Programmable interrupt controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21-Jun-06
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0096
1 answer
Anna Ward
Added an answer Apr 15, 2020 at 05:05 AM
Pro answer

Thank you for posting your question on our forum, Tony.

There may be a number of reasons why your Bluetooth is not working.

To fix malfunctioning Bluetooth, please refer to our article from Auslogics blog: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

If you continue to have problems, please do not hesitate to contact us.

Anna Ward
Added an answer Apr 15, 2020 at 05:05 AM
Pro answer

Thank you for posting your question on our forum, Tony.

There may be a number of reasons why your Bluetooth is not working.

To fix malfunctioning Bluetooth, please refer to our article from Auslogics blog: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

If you continue to have problems, please do not hesitate to contact us.