bluetooth is not working

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tony s

Asked Apr 13, 2020 at 07:21 PM

Windows-related issues / Bluetooth Connectivity Issues

bluetooth is not working

hi my bluetooth is not working.i cant see the device on my laptop

browser: chrome.exe
oS: Windows 8.1 x64 Enterprise Edition (build: 9600)
winPath: C:\Windows\
userDir: C:\Users\Admin\AppData\Roaming\
freeRam: 8502063104
locale: enu
programDir: C:\Program Files (x86)\Auslogics\BoostSpeed\
disks:
- 0:
  - n: C:\
  - freeSize: 70741110784
- 1:
  - n: D:\
  - freeSize: 297587564544
- 2:
  - n: E:\
  - freeSize: 180144484352
- 3:
  - n: F:\
  - freeSize: 111827120128
monitors:
- 0:
  - x: 0
  - y: 0
  - dX: 1920
  - dY: 1080
  - pPI: 125
  - primary: 1
monitorDevices:
- screenW: 1920
- screenH: 1080
- list:
  - 0:
    - name: Generic Monitor (OrayDPMS)
    - type:
    - manufacturer: Shanghai Best Oray
    - width: -1
    - height: -1
    - ppiX: 144
    - ppiY: 144
    - availability: Offline
startups:
- list:
  - 0:
    - name: Skype
    - command: "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    - location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: TON\Ton
  - 1:
    - name: iCloudServices
    - command: "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
    - location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: TON\Ton
  - 2:
    - name: com.squirrel.Teams.Teams
    - command: C:\Users\Admin\AppData\Local\Microsoft\Teams\Update.exe --processStart "Teams.exe" --process-start-args "--system-initiated"
    - location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: TON\Ton
  - 3:
    - name: CCleaner Smart Cleaning
    - command: "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
    - location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: TON\Ton
  - 4:
    - name: GoogleChromeAutoLaunch_A5B343D047FD8BD2F268B0EA0F8DBD7C
    - command: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
    - location: HKU\S-1-5-21-919083419-2604963925-1459547140-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: TON\Ton
  - 5:
    - name: iTunesHelper
    - command: "E:\itunes\iTunesHelper.exe"
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 6:
    - name: S6000Mnt
    - command: "C:\Windows\WebCam\S6000\S6000Mnt.exe"
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 7:
    - name: Dropbox
    - command: "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
    - location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
    - user: Public
cpus:
- list:
  - 0:
    - codeName:
    - descr: Intel64 Family 6 Model 61 Stepping 4
    - frequency: 2394
    - coresCount: 2
startMenu:
- list:
  - 0:
    - name: Default:Start Menu
    - groupName: Start Menu
    - user: Default
  - 1:
    - name: Default:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Default
  - 2:
    - name: Default:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Default
  - 3:
    - name: Default:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Default
  - 4:
    - name: Default:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Default
  - 5:
    - name: Default:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Default
  - 6:
    - name: Public:Start Menu
    - groupName: Start Menu
    - user: Public
  - 7:
    - name: Public:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Public
  - 8:
    - name: Public:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Public
  - 9:
    - name: Public:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Public
  - 10:
    - name: Public:Start Menu\Programs\Accessories\System Tools
    - groupName: Start Menu\Programs\Accessories\System Tools
    - user: Public
  - 11:
    - name: Public:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: Public
  - 12:
    - name: Public:Start Menu\Programs\Auslogics
    - groupName: Start Menu\Programs\Auslogics
    - user: Public
  - 13:
    - name: Public:Start Menu\Programs\Auslogics\BoostSpeed
    - groupName: Start Menu\Programs\Auslogics\BoostSpeed
    - user: Public
  - 14:
    - name: Public:Start Menu\Programs\Auslogics\Disk Defrag
    - groupName: Start Menu\Programs\Auslogics\Disk Defrag
    - user: Public
  - 15:
    - name: Public:Start Menu\Programs\Auslogics\Driver Updater
    - groupName: Start Menu\Programs\Auslogics\Driver Updater
    - user: Public
  - 16:
    - name: Public:Start Menu\Programs\CCleaner
    - groupName: Start Menu\Programs\CCleaner
    - user: Public
  - 17:
    - name: Public:Start Menu\Programs\Dropbox
    - groupName: Start Menu\Programs\Dropbox
    - user: Public
  - 18:
    - name: Public:Start Menu\Programs\Hotspot Shield
    - groupName: Start Menu\Programs\Hotspot Shield
    - user: Public
  - 19:
    - name: Public:Start Menu\Programs\iCloud
    - groupName: Start Menu\Programs\iCloud
    - user: Public
  - 20:
    - name: Public:Start Menu\Programs\iMazing
    - groupName: Start Menu\Programs\iMazing
    - user: Public
  - 21:
    - name: Public:Start Menu\Programs\iTools 4
    - groupName: Start Menu\Programs\iTools 4
    - user: Public
  - 22:
    - name: Public:Start Menu\Programs\iTunes
    - groupName: Start Menu\Programs\iTunes
    - user: Public
  - 23:
    - name: Public:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Public
  - 24:
    - name: Public:Start Menu\Programs\Microsoft Office 2016 Tools
    - groupName: Start Menu\Programs\Microsoft Office 2016 Tools
    - user: Public
  - 25:
    - name: Public:Start Menu\Programs\Microsoft Office Tools
    - groupName: Start Menu\Programs\Microsoft Office Tools
    - user: Public
  - 26:
    - name: Public:Start Menu\Programs\Microsoft Silverlight
    - groupName: Start Menu\Programs\Microsoft Silverlight
    - user: Public
  - 27:
    - name: Public:Start Menu\Programs\Norton Security
    - groupName: Start Menu\Programs\Norton Security
    - user: Public
  - 28:
    - name: Public:Start Menu\Programs\QuickTime
    - groupName: Start Menu\Programs\QuickTime
    - user: Public
  - 29:
    - name: Public:Start Menu\Programs\Skype
    - groupName: Start Menu\Programs\Skype
    - user: Public
  - 30:
    - name: Public:Start Menu\Programs\StartUp
    - groupName: Start Menu\Programs\StartUp
    - user: Public
  - 31:
    - name: Public:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Public
  - 32:
    - name: Public:Start Menu\Programs\Total Video Converter
    - groupName: Start Menu\Programs\Total Video Converter
    - user: Public
  - 33:
    - name: Public:Start Menu\Programs\VideoLAN
    - groupName: Start Menu\Programs\VideoLAN
    - user: Public
  - 34:
    - name: Public:Start Menu\Programs\WinRAR
    - groupName: Start Menu\Programs\WinRAR
    - user: Public
  - 35:
    - name: Public:Start Menu\Programs\YTD Video Downloader
    - groupName: Start Menu\Programs\YTD Video Downloader
    - user: Public
  - 36:
    - name: TON\Ton:Start Menu
    - groupName: Start Menu
    - user: TON\Ton
  - 37:
    - name: TON\Ton:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: TON\Ton
  - 38:
    - name: TON\Ton:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: TON\Ton
  - 39:
    - name: TON\Ton:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: TON\Ton
  - 40:
    - name: TON\Ton:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: TON\Ton
  - 41:
    - name: TON\Ton:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: TON\Ton
  - 42:
    - name: TON\Ton:Start Menu\Programs\Startup
    - groupName: Start Menu\Programs\Startup
    - user: TON\Ton
  - 43:
    - name: TON\Ton:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: TON\Ton
  - 44:
    - name: TON\Ton:Start Menu\Programs\WinRAR
    - groupName: Start Menu\Programs\WinRAR
    - user: TON\Ton
  - 45:
    - name: TON\Ton:Start Menu\Programs\WonderFox Soft
    - groupName: Start Menu\Programs\WonderFox Soft
    - user: TON\Ton
  - 46:
    - name: TON\Ton:Start Menu\Programs\WonderFox Soft\WonderFox DVD Video Converter
    - groupName: Start Menu\Programs\WonderFox Soft\WonderFox DVD Video Converter
    - user: TON\Ton
devices:
- list:
  - 0:
    - classID: System
    - name: Motherboard resources
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
  - 1:
    - classID: System
    - name: Motherboard resources
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
  - 2:
    - classID: MEDIA
    - name: Realtek High Definition Audio
    - manufacturer: Realtek
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek Semiconductor Corp.
    - driverDate: 05-Jan-16
    - driverVersion: 6.0.1.7712
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0015
  - 3:
    - classID: System
    - name: Microsoft ACPI-Compliant Embedded Controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
  - 4:
    - classID: System
    - name: Intel(R) Watchdog Timer Driver (Intel(R) WDT)
    - manufacturer: Intel
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel
    - driverDate: 04-Feb-19
    - driverVersion: 11.7.0.1000
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0099
  - 5:
    - classID: Unknown
    - name: Microphone (4- Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 22-Aug-13
    - driverVersion: 6.3.9600.16384
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0029
  - 6:
    - classID: Mouse
    - name: PS/2 Port Compatible Pointing Device
    - manufacturer: TP
    - classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
    - driverProvider: TP
    - driverDate: 30-Sep-14
    - driverVersion: 2.4.1.2
    - driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0003
  - 7:
    - classID: System
    - name: ACPI Processor Aggregator
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0086
  - 8:
    - classID: Unknown
    - name: Root Print Queue
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
  - 9:
    - classID: Battery
    - name: ACPI-Compliant Control Method Battery
    - manufacturer: NEC Personal Computers, Ltd.
    - classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
    - driverProvider: NEC Personal Computers, Ltd.
    - driverDate: 20-Jun-13
    - driverVersion: 1.0.0.5
    - driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0004
  - 10:
    - classID: hdc
    - name: Intel(R) 9 Series Chipset Family SATA AHCI Controller
    - manufacturer: Intel Corporation
    - classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel Corporation
    - driverDate: 04-Nov-15
    - driverVersion: 14.8.0.1042
    - driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0003
  - 11:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0048
  - 12:
    - classID: System
    - name: Volume Manager
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18302
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
  - 13:
    - classID: System
    - name: Direct memory access controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0094
  - 14:
    - classID: System
    - name: Intel(R) Management Engine Interface
    - manufacturer: Intel
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel
    - driverDate: 21-Jan-19
    - driverVersion: 1904.12.0.1208
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0101
  - 15:
    - classID: System
    - name: Microsoft Basic Display Driver
    - manufacturer: (Standard display types)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
  - 16:
    - classID: System
    - name: ACPI Sleep Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
  - 17:
    - classID: Keyboard
    - name: Integrated PS/2 Keyboard
    - manufacturer: Cypress Semiconductor, Inc
    - classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Cypress Semiconductor, Inc
    - driverDate: 04-Dec-13
    - driverVersion: 2.5.1.65
    - driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0002
  - 18:
    - classID: System
    - name: ELAN SMBus Driver
    - manufacturer: ELAN SMBus
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: ELAN SMBus
    - driverDate: 09-Nov-16
    - driverVersion: 15.1.2.10
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0100
  - 19:
    - classID: System
    - name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #1 - 9C90
    - manufacturer: INTEL
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0090
  - 20:
    - classID: Net
    - name: TAP-Windows Adapter V9
    - manufacturer: TAP-Windows Provider V9
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: TAP-Windows Provider V9
    - driverDate: 21-Apr-16
    - driverVersion: 9.0.0.21
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
  - 21:
    - classID: System
    - name: ACPI Thermal Zone
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0061
  - 22:
    - classID: System
    - name: ACPI Thermal Zone
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
  - 23:
    - classID: Monitor
    - name: Generic Monitor (OrayDPMS)
    - manufacturer: Shanghai Best Oray
    - classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Oray
    - driverDate: 11-Jan-12
    - driverVersion: 3.5.0.0
    - driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0002
  - 24:
    - classID: DiskDrive
    - name: 128GB SATA Flash Drive
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18758
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0012
  - 25:
    - classID: USB
    - name: USB Root Hub
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.19026
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0020
  - 26:
    - classID: System
    - name: High precision event timer
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
  - 27:
    - classID: System
    - name: Composite Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
  - 28:
    - classID: System
    - name: Microsoft Virtual Drive Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
  - 29:
    - classID: Battery
    - name: Microsoft AC Adapter
    - manufacturer: Microsoft
    - classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0002
  - 30:
    - classID: SCSIAdapter
    - name: Microsoft Storage Spaces Controller
    - manufacturer: Microsoft
    - classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18573
    - driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
  - 31:
    - classID: DiskDrive
    - name: WDC WD10SPCX-00HWST0
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18758
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0013
  - 32:
    - classID: Net
    - name: Microsoft Kernel Debug Network Adapter
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
  - 33:
    - classID: Net
    - name: Microsoft Wi-Fi Direct Virtual Adapter #5
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0018
  - 34:
    - classID: Net
    - name: Microsoft Wi-Fi Direct Virtual Adapter
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
  - 35:
    - classID: Image
    - name: Lenovo EasyCamera
    - manufacturer: Bison
    - classGUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
    - driverProvider: Bison
    - driverDate: 30-Apr-15
    - driverVersion: 2.43.50.23
    - driverGUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}\0003
  - 36:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
  - 37:
    - classID: VolumeSnapshot
    - name: Generic volume shadow copy
    - manufacturer: Microsoft
    - classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
  - 38:
    - classID: USB
    - name: Generic USB Hub
    - manufacturer: (Generic USB Hub)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18814
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0023
  - 39:
    - classID: Display
    - name: Intel(R) HD Graphics 5500
    - manufacturer: Intel Corporation
    - classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel Corporation
    - driverDate: 29-Sep-16
    - driverVersion: 20.19.15.4531
    - driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
  - 40:
    - classID: Unknown
    - name: Speakers (4- Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 22-Aug-13
    - driverVersion: 6.3.9600.16384
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0028
  - 41:
    - classID: System
    - name: ACPI Lid
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0060
  - 42:
    - classID: Processor
    - name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 21-Apr-09
    - driverVersion: 6.3.9600.19665
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0008
  - 43:
    - classID: Processor
    - name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 21-Apr-09
    - driverVersion: 6.3.9600.19665
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0009
  - 44:
    - classID: Processor
    - name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 21-Apr-09
    - driverVersion: 6.3.9600.19665
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0010
  - 45:
    - classID: Processor
    - name: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 21-Apr-09
    - driverVersion: 6.3.9600.19665
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0011
  - 46:
    - classID: System
    - name: Intel(R) 82802 Firmware Hub Device
    - manufacturer: Intel
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0095
  - 47:
    - classID: System
    - name: UMBus Root Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
  - 48:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0050
  - 49:
    - classID: Unknown
    - name: Microsoft Device Association Root Enumerator
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
  - 50:
    - classID: Computer
    - name: ACPI x64-based PC
    - manufacturer: (Standard computers)
    - classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
  - 51:
    - classID: USB
    - name: USB Composite Device
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18814
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0022
  - 52:
    - classID: System
    - name: Pci Bus
    - manufacturer: AMD
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: AMD
    - driverDate: 05-Mar-19
    - driverVersion: 19.20.0.0
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
  - 53:
    - classID: System
    - name: System timer
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0098
  - 54:
    - classID: System
    - name: ACPI Power Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
  - 55:
    - classID: System
    - name: Microsoft ACPI-Compliant System
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
  - 56:
    - classID: System
    - name: Microsoft Basic Render Driver
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18859
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
  - 57:
    - classID: Unknown
    - name: Fax
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
  - 58:
    - classID: System
    - name: Microsoft UEFI-Compliant System
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.19035
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
  - 59:
    - classID: System
    - name: Mobile 5th Generation Intel(R) Core(TM) Premium SKU LPC Controller - 9CC3
    - manufacturer: INTEL
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0093
  - 60:
    - classID: System
    - name: ACPI Fixed Feature Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
  - 61:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0049
  - 62:
    - classID: USB
    - name: USB Root Hub (xHCI)
    - manufacturer: (Standard USB HUBs)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 10-Oct-15
    - driverVersion: 6.3.9600.18088
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0021
  - 63:
    - classID: System
    - name: Mobile 5th Generation Intel(R) Core(TM) Host Bridge - OPI - 1604
    - manufacturer: INTEL
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0087
  - 64:
    - classID: USB
    - name: Mobile 5th Generation Intel(R) Core(TM) USB EHCI Controller - 9CA6
    - manufacturer: INTEL
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0019
  - 65:
    - classID: System
    - name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #3 - 9C94
    - manufacturer: INTEL
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0091
  - 66:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0047
  - 67:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0052
  - 68:
    - classID: System
    - name: NDIS Virtual Network Adapter Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
  - 69:
    - classID: Unknown
    - name: System Firmware
    - manufacturer: Microsoft
    - classGUID: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}\0000
  - 70:
    - classID: System
    - name: TPS Firmware Extension Device III
    - manufacturer: TPS
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: TPS
    - driverDate: 06-Sep-13
    - driverVersion: 9.8.1.1000
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0102
  - 71:
    - classID: System
    - name: Microsoft System Management BIOS Driver
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
  - 72:
    - classID: System
    - name: High Definition Audio Controller
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 23-Jul-14
    - driverVersion: 6.3.9600.17238
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0089
  - 73:
    - classID: System
    - name: Plug and Play Software Device Enumerator
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.17415
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
  - 74:
    - classID: System
    - name: IWD Bus Enumerator
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel Corporation
    - driverDate: 19-Nov-15
    - driverVersion: 4.5.71.0
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
  - 75:
    - classID: Net
    - name: Realtek PCIe GbE Family Controller
    - manufacturer: Realtek
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek
    - driverDate: 06-Dec-18
    - driverVersion: 8.69.1206.2018
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0016
  - 76:
    - classID: System
    - name: System CMOS/real time clock
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0097
  - 77:
    - classID: System
    - name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #4 - 9C96
    - manufacturer: INTEL
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: INTEL
    - driverDate: 02-Jan-18
    - driverVersion: 10.1.1.45
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0092
  - 78:
    - classID: USB
    - name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    - manufacturer: Generic USB xHCI Host Controller
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 28-Apr-18
    - driverVersion: 6.3.9600.19026
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0018
  - 79:
    - classID: System
    - name: Remote Desktop Device Redirector Bus
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.16384
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
  - 80:
    - classID: Volume
    - name: Generic volume
    - manufacturer: Microsoft
    - classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18266
    - driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0051
  - 81:
    - classID: Net
    - name: Intel(R) Dual Band Wireless-AC 3160 #2
    - manufacturer: Intel Corporation
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel
    - driverDate: 29-Apr-19
    - driverVersion: 18.33.17.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0017
  - 82:
    - classID: System
    - name: Programmable interrupt controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 21-Jun-06
    - driverVersion: 6.3.9600.18939
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0096

1 answer

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Answer 1

Anna Ward

Pro answer

Added an answer Apr 15, 2020 at 05:05 AM

Translate

Thank you for posting your question on our forum, Tony.

There may be a number of reasons why your Bluetooth is not working.

To fix malfunctioning Bluetooth, please refer to our article from Auslogics blog: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

If you continue to have problems, please do not hesitate to contact us.

Answer 2

Anna Ward

Pro answer

Added an answer Apr 15, 2020 at 05:05 AM

Translate

Thank you for posting your question on our forum, Tony.

There may be a number of reasons why your Bluetooth is not working.

To fix malfunctioning Bluetooth, please refer to our article from Auslogics blog: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

If you continue to have problems, please do not hesitate to contact us.

Answer 3

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