Jhon
Asked Jul 22, 2020 at 11:17 PM

No me deja instalar programas pues este me devuelve una referencia

Lo que sucede es que anterior mente mi computador no le servia el programa Word y pues yo lo desintale y al intentar eliminar mis archivos para volver lo a instalar eliminar, quizas algunos archivos necesarios para Windows, pero el probrema llego en realidad, cuan al intentar instalar de nuevo el office,este se daño, y me dice que Windows ha devuelto una referencia, y asi con todos lo programas, e incluso me desactivo varia aplicaciones, es decir, este no deja instalar programas
3 answers
Support
Added an answer Jul 28, 2020 at 08:04 AM
Pro answer

Thank you for posting your question on our forum, Jhon.

We are really sorry you experienced issues with the software.Please try to run commands to check your OS for files integrity.
To do this please refer to the following article: microsoft
If that advice does not help it seems you have to re-install OS on your PC.If you need any further assistance or have any other questions, please do not hesitate to contact us.

Jhon
Added an answer Aug 06, 2020 at 10:28 AM

Me parece genial la informacion, no te podria decir que me funciono o no pues el dism, no quiere abrir, y peor al parecer algun comando esta corrupto, entonces me queda esperar

Suzanna
Added an answer Aug 06, 2020 at 10:38 AM
Pro answer

Dear Jhon,

Thank you for posting your question on our forum.

You can experience this issue if hard disk drive is not working or if your operating system contains malware. To fix the issue, please download any antivirus software and scan operating system. Please also check hard disk drive. You can use Victoria468b program. Please do Surface test, make a screenshot of the results. Please also send a screenshot of SMART hdd.

To make a screenshot please follow these steps:

1. Press the ‘Prt Scr’ button (nothing visible will happen, the screenshot is saved to a virtual clipboard)

2. Launch Paint (press ‘Start’, type ‘Paint’ and press the ‘Enter’ button)

3. Select ‘in Paint ‘Paste’ option from the menu

4. Save the file as a JPG or PNG (not BMP)

Thank you very much in advance!

We are looking forward to receiving additional information from you so we can get to the bottom of this issue and resolve it as soon as possible.

Suzanna
Added an answer Aug 06, 2020 at 10:38 AM
Pro answer

Dear Jhon,

Thank you for posting your question on our forum.

You can experience this issue if hard disk drive is not working or if your operating system contains malware. To fix the issue, please download any antivirus software and scan operating system. Please also check hard disk drive. You can use Victoria468b program. Please do Surface test, make a screenshot of the results. Please also send a screenshot of SMART hdd.

To make a screenshot please follow these steps:

1. Press the ‘Prt Scr’ button (nothing visible will happen, the screenshot is saved to a virtual clipboard)

2. Launch Paint (press ‘Start’, type ‘Paint’ and press the ‘Enter’ button)

3. Select ‘in Paint ‘Paste’ option from the menu

4. Save the file as a JPG or PNG (not BMP)

Thank you very much in advance!

We are looking forward to receiving additional information from you so we can get to the bottom of this issue and resolve it as soon as possible.

Jhon
Added an answer Aug 06, 2020 at 10:28 AM

Me parece genial la informacion, no te podria decir que me funciono o no pues el dism, no quiere abrir, y peor al parecer algun comando esta corrupto, entonces me queda esperar

Support
Added an answer Jul 28, 2020 at 08:04 AM
Pro answer

Thank you for posting your question on our forum, Jhon.

We are really sorry you experienced issues with the software.Please try to run commands to check your OS for files integrity.
To do this please refer to the following article: microsoft
If that advice does not help it seems you have to re-install OS on your PC.If you need any further assistance or have any other questions, please do not hesitate to contact us.