32 questions
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Can't scan disk space

I've been using BoostSpeed successfully on Windows 7 for many years. It hasn't been working for the last 2 months. When it scans the disk space, it gets stuck on a temporary Skype file, and stops scanning. To fix this, I have to re-start my computer, and re-install BoostSpeed 12. My computer has been running painfully slow for the last 2 months. PLEASE HELP!
39 views
Feb 26, 2021 at 07:40 AM
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Right Click Menu

Hello, My question is this: From time to time when I right mouse button click on a file on the desktop or in a folder the computer just freezes with the little blue circle turning for like 20-30 seconds before the right click menu will pop up, it does not do it all the time and seems random and there does not seem to be a reason for this, I have followed all the tutorials online that I could find and that is even why I purchased your software but nothing seems to solve this annoying issue, hopefully you can help. I am also attaching a screen shot to my computer spec details
41 views
Feb 24, 2021 at 07:21 PM
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funzionamento windowes10

Non posso fare un punto di ripristino
50 views
Feb 22, 2021 at 05:23 AM
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descaras

me han desaparecido documentos en la carpeta de descargas al actualizar a la nueva version
92 views
Jan 28, 2021 at 03:44 PM
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I would like to cleanup my windows pc

How can I do Empty File delete without destroying my Document files???
104 views
Jan 15, 2021 at 04:14 AM
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How to remove 0 data files

Is it possible to find all files with 0 kb and deleted them?
I have many mp4 and mp3 files that have ZERO data all over in different folders and drives.

Thank you

89 views
Jan 02, 2021 at 02:05 AM
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Windows 10 Reliability Monitor issue.

I am using Windows 10 20H2 version and BoostSpeed 12 new version.
Control Panel>Security and Maintenance>Reliability Monitor activated history is not available but for 1 day, no computer
reliability and problem history is shown in the graphic display. I have a lap top computer with the same setup as my desktop
and deleted BoostSpeed 12 from the laptop. The reliability and problem history started to show up on the chart. I conclude that there is something in the BoostSpeed software that is affecting this control panel issue. Got any fixes?
134 views
Dec 30, 2020 at 04:42 AM
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Unmount drives

Please tell me why on earth your programme needs to unmounts two drives after the defragmentation process, the one (J:\) that has been defragmented and the other one (O:\) that was not touched by any process of the defragmentation. Only restarting the Win10 operating system made the drives be mounted again, even a partitioning programme (MiniTool) did not find the drives before restart! Next question: how do I prevent this from happening again?
Thanks for your well appreciated help.
121 views
Dec 22, 2020 at 11:19 AM
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Иконка

Почему иконка стала оранжевым

108 views
Dec 01, 2020 at 09:29 AM
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rundll32

Hi,
Trying to fix 'Enter your user name and password for th efollowing server' message - when I go into mail accounts and re-enter the password a rundll32 problem comes up. Should I run your software Auslogics Trouble shooter?

Thank you,
John.
155 views
Nov 04, 2020 at 10:48 PM
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Duplicated Folder

Hello,

My name is Eric Borges and I am having an issue that when I update my windows 10 it's duplicating the windows folder in my C:, (follow attached). I've try to delete in many ways and even tho with the Auslogics app is not working, it's saying that the folder is deleted, but it's not. Is there any way to remove it permanently?

Best.
169 views
Oct 27, 2020 at 07:40 PM
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Напортачил...

Я перенёс папку "Загрузки" из положения по умолчанию на диск D, но не создал отдельной папки, и теперь "Загрузки" - это весь диск D. Получается бардак.
При попытке вернуть всё по умолчанию или перенести в другое место, пишет: "Не удалось сформировать список обычных подкаталогов в "D:\System Volume Information".
Отказано в доступе.

Как вернуть положение по умолчанию???
133 views
Oct 25, 2020 at 11:38 AM
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unidentified files following upgrade to Win 10 version 2004 prevent defragmentation

I have recently upgraded my Win10 x64 PC to version 2004 from Windows update. Prior to the upgrade the PC was clean and fast and the system drive was defragmented using Auslogics Defrag Ultimate. Fopllowing the upfgrade and subsequent cleanup, I ran defrag again and the drive now has approximately 20% of its used capacity filled with files that Auslogics Defrag will not identify (light green block icons, mouse click for file info invokes the prompt "This block contains file system service data. Detailed view is not available".

This is obviously some several GB of data judging by the number of blocks occupied in this manner - but I am unablæe to find out what these files are, what they are called, what purpose they serve or where they are on the drive. They are spread out across the system drive and thus prevent defrag running a free space defragmentation, and thus casue even more fragmentation when new files are added to the drive.

I have tried tio google this problem but have not found any reference to it. Auslogics defrag is the only untility that tells me these file exist - but no more than that.

Can you advice - what are these files, and how do I get rif them and run the usually perfect free space defrag?

thanks / Adrian
114 views
Oct 09, 2020 at 06:24 PM
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Desktop

I have lost my icons on the desktop!
133 views
Oct 08, 2020 at 02:28 AM
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Issues Microsoft Flight Simulator (FS2020)

Hi, I have been a customer of yours for a long time. I am satisfied with the software but now I need to ask a question or rather a report.
I have the license for 3 PCs, and on one PC I have the new MSFS FS2020 simulator. Thanks to the backup I restored the files. The problem is that after deep cleaning privacy, traces in applications, empty folders, registry files, Windows system files could no longer start the game. I thought to warn you and I hope that the problem is solved. Thanks and sorry. My configuration: CPU i7-8700.... Windows 10 PRO.... RAM 48 Gb.... HardDisk M2 NVME samsung 1Tb.... GPU RTX 2060.
135 views
Oct 01, 2020 at 12:43 PM
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Old windows

Windows 10 unfortunately doesent delete windows.old when doing a clean re-install.
is there a way to delete this and clear this space?
163 views
Aug 31, 2020 at 03:07 AM
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msconfig

how to change selective startup to normal in msconfig?
148 views
Aug 30, 2020 at 03:15 AM
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Unused Applications - Application Logs

When doing an All Areas Scan the Disk Space never is 'Nothing Found' the result because the following files are always there:
C:\Windows\System32\SleepStudy\ScreenOn\ScreenOnPowerStudyTraceSession-2020 How can I delete, disable the folders of these files. I have gone in to the final files and deleted them, at least I think I have, but the early folders are still there and the Application Logs appear again. How do I get rid of or disable these folders? Thanks!
254 views
Jul 20, 2020 at 01:40 AM
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Installation error message

Now and then when I try to install something I get the error message in the sample pop up. I need this sorting out as I have tried many things to get rid of it to no avail. I do not even know what it is asking for. It claims is on another disk does it mean disk or harddrive? I am installing things on an extension drive as my C: is full. are there files on C: that it needs to install and maybe that is why it is asking me. Can I duplicate those files so that it can use the extension drive?
This message prevents me from installing certain programs that I need so like I said I need the relevant files that it is asking me for.
307 views
Jul 07, 2020 at 04:16 AM
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Cant Access app

I can access everything on my computer except for a application and winrar after updating my windows.


It shows Windos cannot access the specified device, path or file. You may not have the appropiate permissiong to access the item. I reformated my pc and its the same.

198 views
Jun 15, 2020 at 10:42 PM
Translate

Windows 10 Reliability Monitor issue.

I am using Windows 10 20H2 version and BoostSpeed 12 new version.
Control Panel>Security and Maintenance>Reliability Monitor activated history is not available but for 1 day, no computer
reliability and problem history is shown in the graphic display. I have a lap top computer with the same setup as my desktop
and deleted BoostSpeed 12 from the laptop. The reliability and problem history started to show up on the chart. I conclude that there is something in the BoostSpeed software that is affecting this control panel issue. Got any fixes?
134 views
Dec 30, 2020 at 04:42 AM
Translate

Desktop

I have lost my icons on the desktop!
133 views
Oct 08, 2020 at 02:28 AM
Translate

Напортачил...

Я перенёс папку "Загрузки" из положения по умолчанию на диск D, но не создал отдельной папки, и теперь "Загрузки" - это весь диск D. Получается бардак.
При попытке вернуть всё по умолчанию или перенести в другое место, пишет: "Не удалось сформировать список обычных подкаталогов в "D:\System Volume Information".
Отказано в доступе.

Как вернуть положение по умолчанию???
133 views
Oct 25, 2020 at 11:38 AM
Translate

Unmount drives

Please tell me why on earth your programme needs to unmounts two drives after the defragmentation process, the one (J:\) that has been defragmented and the other one (O:\) that was not touched by any process of the defragmentation. Only restarting the Win10 operating system made the drives be mounted again, even a partitioning programme (MiniTool) did not find the drives before restart! Next question: how do I prevent this from happening again?
Thanks for your well appreciated help.
121 views
Dec 22, 2020 at 11:19 AM
Translate

unidentified files following upgrade to Win 10 version 2004 prevent defragmentation

I have recently upgraded my Win10 x64 PC to version 2004 from Windows update. Prior to the upgrade the PC was clean and fast and the system drive was defragmented using Auslogics Defrag Ultimate. Fopllowing the upfgrade and subsequent cleanup, I ran defrag again and the drive now has approximately 20% of its used capacity filled with files that Auslogics Defrag will not identify (light green block icons, mouse click for file info invokes the prompt "This block contains file system service data. Detailed view is not available".

This is obviously some several GB of data judging by the number of blocks occupied in this manner - but I am unablæe to find out what these files are, what they are called, what purpose they serve or where they are on the drive. They are spread out across the system drive and thus prevent defrag running a free space defragmentation, and thus casue even more fragmentation when new files are added to the drive.

I have tried tio google this problem but have not found any reference to it. Auslogics defrag is the only untility that tells me these file exist - but no more than that.

Can you advice - what are these files, and how do I get rif them and run the usually perfect free space defrag?

thanks / Adrian
114 views
Oct 09, 2020 at 06:24 PM
Translate

Иконка

Почему иконка стала оранжевым

108 views
Dec 01, 2020 at 09:29 AM
Translate

I would like to cleanup my windows pc

How can I do Empty File delete without destroying my Document files???
104 views
Jan 15, 2021 at 04:14 AM
Translate

descaras

me han desaparecido documentos en la carpeta de descargas al actualizar a la nueva version
92 views
Jan 28, 2021 at 03:44 PM
Translate

How to remove 0 data files

Is it possible to find all files with 0 kb and deleted them?
I have many mp4 and mp3 files that have ZERO data all over in different folders and drives.

Thank you

89 views
Jan 02, 2021 at 02:05 AM
Translate

funzionamento windowes10

Non posso fare un punto di ripristino
50 views
Feb 22, 2021 at 05:23 AM
Translate

Right Click Menu

Hello, My question is this: From time to time when I right mouse button click on a file on the desktop or in a folder the computer just freezes with the little blue circle turning for like 20-30 seconds before the right click menu will pop up, it does not do it all the time and seems random and there does not seem to be a reason for this, I have followed all the tutorials online that I could find and that is even why I purchased your software but nothing seems to solve this annoying issue, hopefully you can help. I am also attaching a screen shot to my computer spec details
41 views
Feb 24, 2021 at 07:21 PM
Translate

Can't scan disk space

I've been using BoostSpeed successfully on Windows 7 for many years. It hasn't been working for the last 2 months. When it scans the disk space, it gets stuck on a temporary Skype file, and stops scanning. To fix this, I have to re-start my computer, and re-install BoostSpeed 12. My computer has been running painfully slow for the last 2 months. PLEASE HELP!
39 views
Feb 26, 2021 at 07:40 AM