122 questions

Duplicated Folder

Hello,

My name is Eric Borges and I am having an issue that when I update my windows 10 it's duplicating the windows folder in my C:, (follow attached). I've try to delete in many ways and even tho with the Auslogics app is not working, it's saying that the folder is deleted, but it's not. Is there any way to remove it permanently?

Best.
1126 views
Oct 27, 2020 at 07:40 PM

Напортачил...

Я перенёс папку "Загрузки" из положения по умолчанию на диск D, но не создал отдельной папки, и теперь "Загрузки" - это весь диск D. Получается бардак.
При попытке вернуть всё по умолчанию или перенести в другое место, пишет: "Не удалось сформировать список обычных подкаталогов в "D:\System Volume Information".
Отказано в доступе.

Как вернуть положение по умолчанию???
786 views
Oct 25, 2020 at 11:38 AM

unidentified files following upgrade to Win 10 version 2004 prevent defragmentation

I have recently upgraded my Win10 x64 PC to version 2004 from Windows update. Prior to the upgrade the PC was clean and fast and the system drive was defragmented using Auslogics Defrag Ultimate. Fopllowing the upfgrade and subsequent cleanup, I ran defrag again and the drive now has approximately 20% of its used capacity filled with files that Auslogics Defrag will not identify (light green block icons, mouse click for file info invokes the prompt "This block contains file system service data. Detailed view is not available".

This is obviously some several GB of data judging by the number of blocks occupied in this manner - but I am unablæe to find out what these files are, what they are called, what purpose they serve or where they are on the drive. They are spread out across the system drive and thus prevent defrag running a free space defragmentation, and thus casue even more fragmentation when new files are added to the drive.

I have tried tio google this problem but have not found any reference to it. Auslogics defrag is the only untility that tells me these file exist - but no more than that.

Can you advice - what are these files, and how do I get rif them and run the usually perfect free space defrag?

thanks / Adrian
726 views
Oct 09, 2020 at 06:24 PM

Desktop

I have lost my icons on the desktop!
845 views
Oct 08, 2020 at 02:28 AM

Issues Microsoft Flight Simulator (FS2020)

Hi, I have been a customer of yours for a long time. I am satisfied with the software but now I need to ask a question or rather a report.
I have the license for 3 PCs, and on one PC I have the new MSFS FS2020 simulator. Thanks to the backup I restored the files. The problem is that after deep cleaning privacy, traces in applications, empty folders, registry files, Windows system files could no longer start the game. I thought to warn you and I hope that the problem is solved. Thanks and sorry. My configuration: CPU i7-8700.... Windows 10 PRO.... RAM 48 Gb.... HardDisk M2 NVME samsung 1Tb.... GPU RTX 2060.
1081 views
Oct 01, 2020 at 12:43 PM

Old windows

Windows 10 unfortunately doesent delete windows.old when doing a clean re-install.
is there a way to delete this and clear this space?
765 views
Aug 31, 2020 at 03:07 AM

msconfig

how to change selective startup to normal in msconfig?
794 views
Aug 30, 2020 at 03:15 AM

Unused Applications - Application Logs

When doing an All Areas Scan the Disk Space never is 'Nothing Found' the result because the following files are always there:
C:\Windows\System32\SleepStudy\ScreenOn\ScreenOnPowerStudyTraceSession-2020 How can I delete, disable the folders of these files. I have gone in to the final files and deleted them, at least I think I have, but the early folders are still there and the Application Logs appear again. How do I get rid of or disable these folders? Thanks!
1231 views
Jul 20, 2020 at 01:40 AM

Installation error message

Now and then when I try to install something I get the error message in the sample pop up. I need this sorting out as I have tried many things to get rid of it to no avail. I do not even know what it is asking for. It claims is on another disk does it mean disk or harddrive? I am installing things on an extension drive as my C: is full. are there files on C: that it needs to install and maybe that is why it is asking me. Can I duplicate those files so that it can use the extension drive?
This message prevents me from installing certain programs that I need so like I said I need the relevant files that it is asking me for.
1213 views
Jul 07, 2020 at 04:16 AM

Cant Access app

I can access everything on my computer except for a application and winrar after updating my windows.


It shows Windos cannot access the specified device, path or file. You may not have the appropiate permissiong to access the item. I reformated my pc and its the same.

1046 views
Jun 15, 2020 at 10:42 PM

how to find and permanently scrub wipe erase delete WIN10 VSS/ Shadow Copy files

Have disabled VSS ok.
Can find no way to erase existing files created by VSS, and they have eaten up neary 50% of my hdd over the last year.

Any help much appreciated!

Best Regards,
Scotty :-)

1051 views
May 24, 2020 at 08:18 PM

スキャンするとリモートデスクトップの履歴が消えてしまう

お世話になります。
リモートデスクトップを使って別のコンピュータと接続しています。
スキャンを実行すると記録されていたIPが初期化されて無くなります。
除外リストに「HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\*」を設定しましたが、効果がありません。
他に、Microsoft Print to PDFの保存に使用したフォルダがスキャンするとドキュメントフォルダに初期化されてしまいます。これも除外リストに
「HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\*」を指定したのですが、効果がありません。
このようにWindowsが保存しているIPやフォルダを残すにはどうすれば良いですか。

1340 views
May 23, 2020 at 03:02 AM

OpenAL32.dll.

Пожалуйста посоветуйте файл OpenAL32.dll. последствия

1326 views
Apr 19, 2020 at 06:26 AM

一部のアプリやedgeのお気に入りメニューが勝手に消えていることについて

ワンクリックスキャナーを複数回にわたって要求された際、勝手に一部のアプリやedgeのお気に入りメニューが消えている。

1327 views
Mar 18, 2020 at 05:10 PM

старая программа на дисе (с) 64 битная называется 7 максисальная

как я могу убрать лишние файлы и програмы остатки 64 битной системы,очистить диск (с)

1146 views
Feb 10, 2020 at 02:40 AM

Cannot install new version of Pro v11.xxx

Whenever I get the message "a new version 11.~ is available, the download completes but will not install.
Check snip pic attached.

1140 views
Feb 01, 2020 at 05:27 PM

Your help please

I called tech support to fix the follwintg problem "rquires elevation" I am still getting the same thing on numerous sites. Is there
no one that can fix this? Tried you on line solution but it does not work as described.

1140 views
Jan 03, 2020 at 04:44 AM

File transfer software

I thought you guys offered a file-transfer system a while ago. Or am I mistaken?
I want to send a 300 MB video to a colleague, but could not find any reference in the main menu to do so.

1452 views
Dec 10, 2019 at 12:05 AM

Deleting A folder and file

Hi there,
How can I delete a file and folder that won't delete?

859 views
Nov 26, 2019 at 05:17 AM

Storage issues

I recently sync my iphone to my laptop and i do like certain features but the problem i have is i get get a grasp on how to manage what goes where and the biggest issue is my onedrive and icloud storage is full and my google storage is getting there. i cant figure out how to stop the duplicate copies and 24 hour constant downloading.......
780 views
Oct 16, 2019 at 03:00 AM

lost files

how do I get files back that were mysteriously lost
339 views
Mar 22, 2023 at 07:47 PM

File Explorer

Since running Deep Disk Cleaner the File Explorer view options are now greyed out!
328 views
Nov 13, 2022 at 07:14 AM

Desktop folder unpin from quick access

The desktop folder won't unpin from quick access
311 views
Aug 09, 2023 at 03:22 AM

LOST APPS

I got myself in a bind and I resorted to installing a backup file.
Unfortunately I overlokked the advice that apps would be lost.
I now have a list of about 60 apps listed as "Apps removed while resetting your PC", including Auslogics programs.
Is ther any way that I can recover those apps?
I'm using Windows 10.

Cheers

Bill Wacher
309 views
Aug 05, 2023 at 04:16 AM

Quicken Lock

Occassionally, Quicken crashes. When it does, I must either force quit BoostSpeed or Restart my computer. This is because BoostSpeed locks the Quicken data file. I would like to exclude this file (or the containing folder) from any scanning or "interference" from BoostSpeed - can I do this? Is there any way to prevent BoostSpeed from tormenting my Quicken Files?
285 views
Aug 27, 2023 at 11:10 PM

ARQUIVOS CONTAMINADOS POR TROJANS

Como o auslogics bootspeed informa que tudo no meu computador esta correto se meu antivirus informa que ele esta contaminado por Trojans, pop up etc...
O sistema foi atualizado compulsoriamente pela Microsoft para o win 11.
275 views
Sep 21, 2023 at 09:56 PM

AUTOMATION ERROR THE OBJECT INVOKED HAS DISCONNECTED FROM ITS CLIENTS RUN-TIME ERROR

PLEASE HELP!!!!!!! I INSTALLED A PROGRAM CALLED "QUANTUM RESONANCE MAGNETIC ANALYZER" ON COMPUTER EVERY THING INSTALLED FINE, IT CREATED A DESK ICON ETC... BUT WHEN I TRY TO OPEN THE PROGRAM UP THE MESSAGE IN THE SUBJECT ABOVE IS WHAT I KEEP GETTING. I TRIED EVERYTHING!!!!!!!!!!!!!!!! I RESTARTED THE COMPUTER, I DID THE SFL /SCANNOW THING, I DISABLED MY VIRUS PROTECTION, I UPDATED DRIVERS BUT NOTHING!!!!!!! IM TRULY AT A LOSS IM VERY FRUSTRATED BECAUSE I PAID OVER 100 DOLLARS FOR THE PROGRAM AND I CANT USE IT! SO CAN YOU PLEASE HELP? OR WILL I HAVE TO TRY TO SEND THE PROGRAM BACK? I HAVE HP COMPUTER WINDOWS 10 MICROSOFT THANK YOU! MY NAME IS KENNETH BINGHAM
263 views
Oct 15, 2023 at 01:12 AM

transfert photos depuis icloud

hi
depuis ce matin quand je telecharge mes photos depuis icloud elles sont dans un format different

extension heic
et je n'arrive plus a les lire


please i want to have a french answer ty
253 views
Oct 16, 2023 at 06:39 AM

Scanners ignore folders configured to skip in Preferences

Please check attachements. I added folders to be ignored y scanner, but even in Default Scan (in Daschboard) seems that all folders are scanned.
239 views
Nov 15, 2023 at 09:45 AM

no moving

hi,

I would like to move files (pictures) from an internal SSD to an external HDD. It is not possible: I receve error code 0x80070079.

I have Win 10 on my laptop and everything seems working properly so far.

thank you,

Istvan
229 views
Dec 21, 2023 at 08:03 PM

Is it safe to delete this keys

Hi,

I tried to uninstall a software, but that doesn't seem to have gone well.
It is 4k video downloader.

Reinstalling doesn't work because I get the message that it is still there on my PC.

Now I have downloaded your software and when I search for keys of this 4k software, I get a list of almost 500 keys, see photo.

When I check, when I stand on it with the cursor, it all shows 4k.

Now my question is, is this safe to remove?

Thanks in advance for your cooperation.

Yours sincerely

John de Vries

Content hidden to protect privacy

211 views
Nov 17, 2023 at 11:15 AM

Search

Windows search is gone. How to reload
202 views
Mar 28, 2024 at 03:37 PM

Wipe Free Space

Wipe free space
188 views
Dec 10, 2023 at 11:30 AM

folders

everytime i Click ON ONE FOLDER tO OPEN All OTHER FoldERS are activatED. thE uSUAl ANSWER oN GOOGLE iNVOLVING EXPLORER FILE OPTIONS DOES NOT WORK. also as you can see the shift key doesn't work
185 views
Dec 25, 2023 at 03:06 PM

исчез диск

при помощи вашей программы я запустил сканирование компьютера. После окончания сканирования ваша программа предложила исправить "недостатки" системы. После этого у меня исчез внутренний диск D со всей инфомацией. Как такое может быть? И что мне сделать чтобы всё восстановить обратно. Спасибо.
181 views
Feb 11, 2024 at 06:28 PM

Windows File Explore doesn't respond

I did the four scans suggested under Maintenance and the File Explorer has stopped working. I've tried several fixes suggested on line, but nothing works. What to do?
170 views
Mar 30, 2024 at 09:33 PM

Open Desktop icons

When I click on my Desktop Icons "Documents-Shortcut"or "Pictures-Shortcut" they will not open. How can I fix that? I was unable to load "Documents-Shortcut" or "Pictures-Shortcut" to the "Add files:" below. Thank you.
Joe McCormick
160 views
Feb 22, 2024 at 04:04 PM

vignettes

Votre logiciels a apparemment affecté certains liens, car on ne voit plus les vignettes des photos dans les Fichiers.
Pour les voir il faut les ouvrir les photos dans leur lecteur.
Peut-on les récupérer?
J'ai déjà suivi les indications usuelles de Windows sans résultat.
Est-ce une coincidence?
Merci.
157 views
Jan 15, 2024 at 10:23 PM

Continuous self opening replication of 'my files' or 'This PC' files

Hello. I am finding that everytime I start my pc laptop, without prompting, it begins to endlessly open new files from the 'This PC' or the 'My files' folders.
I have run every manner of BoostSpeed 13 tools, and checked updates which may have 'upset the apple cart', but I fairly ignorant of this stuff and it has got me 'stuffed' !
Any suggestions please. ? TIA
Ed
141 views
Mar 07, 2024 at 04:28 AM

Your software seems to have stopped my search from working

Hi, I ran you softwarre to clean up my computer using the default settings. Shortly after I noticed my search was not working. I checked Search in the WIndows setting and found it was indexing my computer. It is partially indexed but appears to be stopping and starting. I cannot search with Windows Explorer or inside Outlook. Both give a result of nothing found. I found one of your actions was related to indexing and I restored this. However it is still the same. How do I fix this?

Thanks
Allan
139 views
Mar 06, 2024 at 01:45 AM