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130 questions

Downloads folder already in use, cannot delete

downloads folder is also inside my documents folder; but I cannot delete the folder inside th edocuments folder. It says Fiolder already in use. Can you advise?

210 views
Apr 07, 2025 at 05:02 AM

How to discover and map a network drive?

I have a network drive that is mapped to two computers on the network. This is a Raid with 5 sub drives mapped on it.
Two other computers on the netwwork, one Win 10 and one Win 11, only see a Twonky server. How do I discover the mapping of the network drive and then map the virtual drives to my other computers?

388 views
Mar 19, 2025 at 01:58 AM

folder will not stay deleted from my home screen

After running features in boost speed, I have a flie folder that will not stay deleted from my home screen.

The screen also loses the background image from time to time.

I do nave an Nvidia GEFORCE RTX video card, but that was never an issue prior to running the product. Most of the time video runs off of the motherboard.

Can you help me to correct these issues?

700 views
Feb 12, 2025 at 01:47 PM

copy paste stops working in files and docs

copy paste stops working in files and docs.

782 views
Feb 12, 2025 at 01:47 PM

Как почистить реестр с помощью программы Auslogics?

подскажите пожалуйста как с помощью вашей программы почистить реестр?

699 views
Feb 12, 2025 at 01:47 PM

System Event Notification Service and missing dll files

I have been trying to fix an issue for 60 days now and I decided to purchase your software. At this time, I hope that I have purchased the correct program? My issue occurred when I decided to switch from Panda Dome anti-virus to Bitdefender (BD). During the installation, I got a prompt that stated for me to remove my Malwarebytes AV, which I did. However, BD gave me no notice about my Hitman Pro.Alert AV program. After I had installed BD, a few day later, (SEP 24), I ran a Hitman Pro.Alert scan. It found one item, a suspicous ".dll file" and asked if I wanted to quarantine or delete? To keep this short, I used the quarantine option, because if there were any issues, I could just remove the quarantine. Well, yes, there were immediate problems. My tool bar display changed and I found out quickly that I could not move pictures or files from (for example) Downloads to My Documents. It also affected my ability to use my graphic art software, such as COREL. There's a lot more to this and I am very disappointed with Sophos, who bought the rights to Hitman Pro and Hitman Pro.Alert. Bottom line, I was not able to restore this "quarantined .dll file."

After realizing this, I went to my system restore, to restore my computer, but I was stunned to see that there was only one option, and that was for the SEP 24 date. I had no idea if this date (and time) was before or after the incident. When I tried to restore, I ended up getting a prompt stating that the restore failed. When I went back to the system restore page, the SEP 24 date was gone. So at this point, I knew I was in trouble. I know more that the average person about Windows Operating Systems and I did a lot of research trying to fix this problem which I feel is in the System Events Notification Service. At one point. I had gone into the HKEY system for the System Events Notification Service and changed a "2" to a "1" so as to enable the service. When I restarted, my tool bar was restored and I could move files again, but my tool bar had went to a default icon setting and my speaker volume icon was now hidden. Later, I restarted my WIN 7 Pro HP tower and all the former issues reappeared. What upsets me is that I normally would have taken a screenshot of the file name, but in this case I didn't, because I thought that I would be able to restore the file.

So I just ran your Registry Cleaner and I do not think that I have the correct software that you offer? Is RC10, just a cleaner? Your ad made it seem like it fixed corrupt OS files. Please let me know if RC10 is capable of finding and restoring dll files in my WIN 7 OS. If not, then I am going to contact PayPal and request a refund. If Auslogics has a different software for recovering/repairing dll files, then I will purchase it. About two weeks ago, I purchased a software program due to how it was advertised, only to find out that it only restored "non OS" files and documents. That is not what I was wanting. I need a software program for restoring/repairing OS files.

772 views
Feb 12, 2025 at 01:47 PM

Add Folder (PIN) to Quick Access Not Working

I log into my laptop as local user ACS_LLC but when logged in it shows my email as mikewruth@gmail.com
I have run an elevated command prompt - commands ...
I ran "sfc /scannow", and it said "Windows Resource Protection found corrupt files but was unable to fix some of them".
I ran "DISM /Online /Cleanup-image /Scanhealth", and it said "No component store corruption detected".
I ran "CHKDSK C:", and it said "Windows has scanned the file system and found no problems".

When I get to the command prompt through the Recovery Window it opens as directory X: not C: and when I use the cmd X:/cd.. it does not show C: only X: drive letter

740 views
Feb 12, 2025 at 01:47 PM

Eliminate software references from registry

how to eliminate all references to the installation of a software from the Windows registry, in order to completely clean the installation files still present in the system and which are not eliminated by uninstalling that program

791 views
Feb 12, 2025 at 01:47 PM

Remove duplicates and empty files, pictures, programs, etc

how do i go about cleaning up my pc's empty, non existant and duplicate files, programs, videos, etc

676 views
Feb 12, 2025 at 01:47 PM

How to find duplicate files?

Want to trachk down duplicates

747 views
Feb 12, 2025 at 01:47 PM

dcu.centennial://toasthandler not visible after cleanup

Windows does not see this file since I had BoostSpeed clean my coimputer.
dcu.centennial://toasthandler/Create/NewUpdatesReadyToApply

What should be done?

1191 views
Feb 12, 2025 at 01:47 PM

Windows File Explorer doesn't respond

I did the four scans suggested under Maintenance and the File Explorer has stopped working. I've tried several fixes suggested on line, but nothing works. What to do?

864 views
Feb 12, 2025 at 01:47 PM

Restore Windows Search

Windows search is gone. How to reload

937 views
Feb 12, 2025 at 01:47 PM

Continuous self opening replication of 'my files' or 'This PC' files

Hello. I am finding that everytime I start my pc laptop, without prompting, it begins to endlessly open new files from the 'This PC' or the 'My files' folders.
I have run every manner of BoostSpeed 13 tools, and checked updates which may have 'upset the apple cart', but I fairly ignorant of this stuff and it has got me 'stuffed' !
Any suggestions please. ? TIA
Ed

872 views
Feb 12, 2025 at 01:47 PM

Desktop Icons will not open

When I click on my Desktop Icons "Documents-Shortcut"or "Pictures-Shortcut" they will not open. How can I fix that? I was unable to load "Documents-Shortcut" or "Pictures-Shortcut" to the "Add files:" below. Thank you.
Joe McCormick

888 views
Feb 12, 2025 at 01:47 PM

On ne voit plus les vignettes des photos dans les Fichiers

Votre logiciels a apparemment affecté certains liens, car on ne voit plus les vignettes des photos dans les Fichiers.
Pour les voir il faut les ouvrir les photos dans leur lecteur.
Peut-on les récupérer?
J'ai déjà suivi les indications usuelles de Windows sans résultat.
Est-ce une coincidence?
Merci.

869 views
Feb 12, 2025 at 01:47 PM

Clicking one folder activates all other folders

everytime i Click ON ONE FOLDER tO OPEN All OTHER FoldERS are activatED. thE uSUAl ANSWER oN GOOGLE iNVOLVING EXPLORER FILE OPTIONS DOES NOT WORK. also as you can see the shift key doesn't work

1075 views
Feb 12, 2025 at 01:47 PM

error code 0x80070079 when moving files

hi,

I would like to move files (pictures) from an internal SSD to an external HDD. It is not possible: I receve error code 0x80070079.

I have Win 10 on my laptop and everything seems working properly so far.

thank you,

Istvan

1257 views
Feb 12, 2025 at 01:47 PM

Is it safe to delete software's registry keys ?

Hi,

I tried to uninstall a software, but that doesn't seem to have gone well.
It is 4k video downloader.

Reinstalling doesn't work because I get the message that it is still there on my PC.

Now I have downloaded your software and when I search for keys of this 4k software, I get a list of almost 500 keys, see photo.

When I check, when I stand on it with the cursor, it all shows 4k.

Now my question is, is this safe to remove?

Thanks in advance for your cooperation.

Yours sincerely

John de Vries

Content hidden to protect privacy

1130 views
Feb 12, 2025 at 01:47 PM
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