943 questions

Computer Freeze on Restart and Shutdown

Hello,

Everytime I sleep my computer instead of shutting it down and then go back on later to use it and then shut it down it freezes while loading the shutdown. Same thing when I go to restart it. When I don't sleep it before shutting it down it shut's down/restarts without any issues.

Sometimes it says, "Windows has ran into an error, please wait while we send the error report :)". And at the bottom of this page it says please tell your computer expert (something like that) the following: Memory_Management Error 004. After the this page reaches 100% (for sending error report) it just freezes.

The only way I can shut down my computer when all of the above happens is holding the power button down.

Eli

1929 views
Mar 29, 2021 at 02:21 AM

windows 10 up grade

how can I upgrade my windows 10 desktop from 32 bits to windows 10 64 bits without loosing any datas.

1215 views
Mar 28, 2021 at 11:08 AM

no sound, drivers not there

Hi! I've used boostspeed for maybe a year or so, and recently driver updater. Somewhere since driver updater my computer has been off. Also, it should be mentioned that my computer will no longer even work with driver updater. Driver updater turned my computer into a nonfunctional brick, that couldn't even get past boot up. It took me a long time to reset it back to where it was. The driver updater program no longer works on my computer. I tried running it 10 times, each time driver updater program crashes and sends you guys a report.

Somewhere in there something uninstalled my "conexant and real hd audio drivers." Sounds simple enough for me to just go download and reinstall, but ive done that several times and they never show up. I have tried manually downloading and installing, and also let HP installer attempt to install the drivers. But they still don't even show up anywhere on my computer, not on C drive, not under "conexant" file (where there is just USB driver).

I have tried doing system restore like 4 times to put the computer back to an earlier date (when my audio still worked), still no drivers show up. Even my computer will say after the attempted restore point process, "failed to restore system."

So my computer has audio via bluetooth, but not through the headphone jack line in or the laptop speakers. I work in audio and video, so this is an issue. I am literally 3 days late in completing my video projects because i get get sound on this laptop... and getting sound via bluetooth won't cut it with the delay and wrong speaker connections.

I have somewhere in the neighborhood of 100+ apps that i've installed on my computer for video and audio, software keys, licensing programs, etc... amongst others. It took me around 2 weeks to install all of those. I do not want to have to do a complete reinstall of windows to get this my computer to work. Can you please help me figure out what I need to do to get this thing fixed? Any help is appreciated!
1583 views
Mar 26, 2021 at 10:52 PM

No thumbnails

I have WIndows 10 that is up-to-date. It has suddenly stopped displaying thumbnails of pictures (jpeg). It seems that t his is a common problem. I have taken several recommended procedures (from https://www.windowscentral.com/how-reset-thumbnail-cache-windows-10) to overcome the problem without benefit.

Can you help?
1734 views
Mar 24, 2021 at 05:13 PM

How to fix (delete) dead shortcuts?

After fixing of whole system {using default settings) I still see dead links to apps or files which have been moved or deleted while ago.

Ho to fix/delete dead shortcuts/links?

Thanks

1558 views
Mar 22, 2021 at 03:45 PM

Windows game bar does not work

Windows game bar does not work when i try press the key combination
1231 views
Mar 20, 2021 at 05:36 PM

тормозит оченьсильно

у меня очень долго думает ноутбук и иногда исчезают с и d диски пока не перезагрузишь не появятся
923 views
Mar 20, 2021 at 12:22 PM

computer desktop icon not working properly

after changing the icon of the desktop basket, the view of the basket stopped changing. How to fix ... The icon was downloaded from the Internet and I like it (I don't want to delete it)!
885 views
Mar 20, 2021 at 04:45 AM

Bluetooth

No matter what I try, I cannot get my Bluetooth to connect to any of my paired devices. I was able to until recently. Do you suggest I do a repair of Windows 10 without losing files and apps?
1234 views
Mar 19, 2021 at 07:46 PM

Unable to move desktop icons

recently did cleanup and deleted some .ico files. checked Restore and files not located. cannot move desktop icons and a 1-2 minute delay using mouse with no ability to select programs on bootup since Auslogic installed. tried various workarounds via internet to no avail with no help on how to restore missing files. can copy/past icons but not move on desktop. no such problems since last bootup except mouse delay. not able to determine which file to send for review.
880 views
Mar 18, 2021 at 09:09 PM

Speaker Headset or head phones is unplugged message

Suddenly, I have no sound. Have run all the recommended troubleshooting in settings etc., have NEVER used headphones or headset on this laptop, don't know what else to try?
1262 views
Mar 16, 2021 at 08:04 AM

Empty folder function and Document file

How can I safely run Empty Folder file function without destroying important files, such as Document File???????
881 views
Mar 13, 2021 at 02:12 AM

Windows.old

It is possible to delete a windows.old folder with Bootspeed 12 and, if so, how?

866 views
Mar 13, 2021 at 01:12 AM

A problem caused this program to stop interacting with Windows.

Problem Event Name: AppHangB1
Application Name: Ddfs32_400.exe
Application Version: 0.0.0.0
Application Timestamp: 602cd97f
Hang Signature: eff9
Hang Type: 134217728
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1031
Additional Hang Signature 1: eff9e5103e62437273df6ec28305e96a
Additional Hang Signature 2: 4777
Additional Hang Signature 3: 477790f40c8afa87ecb7402697914cec
Additional Hang Signature 4: eff9
Additional Hang Signature 5: eff9e5103e62437273df6ec28305e96a
Additional Hang Signature 6: 4777
Additional Hang Signature 7: 477790f40c8afa87ecb7402697914cec

Wo steckt der Fehler? - Was soll ich überprüfen?
1492 views
Mar 10, 2021 at 01:31 PM

Error 0xc1900101

Dear Sir/Madame,

I keep getting error 0xc1900101 on Windows Update.
It all started when I switched to new SSD 970 EVO 500GB.
Windows have had updated few times than came version 20H2 which doesn't seem to work.
Updater downloads it, instal it and then during instalation after reboot it colapses around 24%. Then it reboots and I get this error record.
The computer is DELL XPS 13 9360 with i7, 8GB ram.
It runs Windows 10 PRO 1909

Hope You can help
Kamil Adamski
1203 views
Mar 05, 2021 at 02:29 PM

mise à jour logiciel

Bonjour,
Hier j'ai payé le renouvellement de mon abonnement à auslogic Bootspeed 11, et je ne vois pas de mise à jour sur la validité de mon programme qui expire demain.
Pouvez vous me dire si mon paiement à bien été enregistré ? et si mon logiciel va être mis à jour ?
Dans l'attente de vos réponses.
Cordialement.
431 views
Mar 10, 2021 at 07:06 AM

bluetooth headphones

My bluetooth headphones show they are connected buy there is no sound

1256 views
Mar 05, 2021 at 05:03 AM

Error Message

After running Bootspeed for the first time in a long time, I get the error message, "The operating system is not presently configured to run this application." It affects my Bluetooth, plus it is annoying to have the error message popup on my screen every five minutes. Do you recommend that I go to "Restore Points"? I have an early February date available.
1240 views
Mar 04, 2021 at 04:35 PM

backup settings

how can i set a system backup?

1132 views
Mar 01, 2021 at 11:53 AM

que software utilizar para convertir word a Pdf y viceversa

como se abren archivos word de una carpeta sin que se conviertan a Pdf y viceversa

1029 views
Feb 26, 2021 at 02:24 PM

num lock

my num lock keys does not wotk after first scan. Windows tell that I switch between num lock activate and deactivate but the number keys stays inactive. my keyboard is a logitech CRAFT and it works on a different pc.
913 views
May 29, 2022 at 09:59 AM

Disk help

I downloaded a disk accidently from a ad do you know what this means because now whenever I turn my pc on it says checking for disks for something


I just put download because I cant make question without
910 views
Jul 11, 2022 at 02:42 PM

Parallels Desktop 18 Compatibility

I have an Apple iMac running macOS Monterey v12.4 with Parallels Desktop 18 and Windows 10.
I’d like to know, can BoostSpeed 12 run in this Virtual Machine environment without any issues?

PS: BoostSpeed 12 is not installed in the Virtual Machine environment yet. I’m simply trying to find out if it has been tested and will work before installing it on my iMac with Parallels Desktop 18.
909 views
Aug 12, 2022 at 03:52 AM

can't activate the virtualisation

i have a problem that my laptop have a legacy mode bios and i can't activate the virtualisation and i need it to run and android emulator for some programs that don't work for me because i have 32bit systeme .
thank you
909 views
Nov 13, 2021 at 05:31 PM

Windows Update, something went wrong

My sytem is no longer doing its windows updates, it always displays an error saying " something went wrong Try to reopen settings later"
908 views
Jan 18, 2022 at 11:44 PM

Иконка

Почему иконка стала оранжевым

908 views
Dec 01, 2020 at 09:29 AM

right mouse click

i have big problem when i click with right mouse button it loads forever. i cleaned registry already few times but it didnt help. and i am helples dont want to reinstal whole system ...
905 views
Jan 14, 2022 at 09:47 PM

Orphaned Print Spooler Files

I have two Dymo Turbo 450 label printers. A recent Windows 10 update caused them to print blank labels. Dymo wrote new software to address the issue. When I installed the new software, my printers stopped working entirely. I blamed the new software and tried innumerable ways to fix the issue to no avail. What it turned out to be was a couple of orphaned files in their print spooler folder. I stopped the spooler, deleted the files, restarted the spooler, and all works well. Can you add that item to your software, i.e. check and remove orphaned files in the print spooler folders?
905 views
Apr 25, 2021 at 07:46 AM

Display issues

I had some security issues and a professional took control of my computer to fix the issues. Now all of my normal icons are much smaller than before. I can change the sixe of text in Word and Firefox, but I don't know how to change the other icon and display sizes.
902 views
Nov 22, 2021 at 06:08 PM

Cannot open Auslogics 12 on my other laptop

Hi, this may have come through twice, sorry if it has, but I have 3 laptops which I pay to use your excellent software. My other laptop, a Lenovo T520 is showing an error message from MS ...the adminsitrator has blocked me from running the auslogics app. It then says contact the adminsitrator...I am the adminsitrator ..the only user of that machine. Does MS have a problem with Auslogics? Can you help me sort this problem out and enable me to open your software as and wehen I need to...weekly? VMT Chris
901 views
Jan 24, 2022 at 05:56 PM

Cleaning

Gentlemen,
I have Windows 10 64 bit. I have 1.69 TB free space of 1.81 TB. Do you think I should wipe the free space or would it just be a waste of time?

Doug.
901 views
Aug 19, 2022 at 06:51 PM

Problems with Windows Update-Valentin Batalak

Hello,
I had some problems installing Win 10 updates. The problem keeps recurring and I would like information from your support.
You may find this error code helpful: (0x80080005), which is the message that keeps popping up:
The device is missing important security and quality patches!
Regards,
Valentin Batalak
898 views
Apr 07, 2022 at 07:15 AM

Analyse pour ajustements Windows

Bonjour,
lorsque je fais l'analyse pour l'ajustement Windows , l'analyse ne va pas plus loin que 29% et puis j'attends des heures et c'est toujours à 26%.

Pourriez vous m'aider,

Cordialement
Hendrik Zutterman
895 views
Jan 15, 2022 at 02:21 PM

Windows 10 Default System font changed


Hi,

After running all the Auslogics BoostSpeed 12 suggestions, the default system font changed into a horrible blurry type of text. This is across the whole system, including File Explorer, Chrome, Microsoft 365 Office apps (Excel, Word, etc), basically everywhere!

I've attached a screenshot from Chrome to illustrate what the default font looks like now.

How do I restore the original default system font?

Thanks and regards
Andrew

893 views
Oct 12, 2021 at 01:09 PM

Unable to activate Auslogics Bootspeed 12 PRO Version

I have been having issues now for more than a week I keep getting the message the my PRO Version is not atctivated despite me doing it countless times. Please can you advise what to do.
892 views
Jan 26, 2022 at 12:46 PM

Yellow light

Why is the yellow light on my mic flashing. I am using Windows 11 64 bit
892 views
May 03, 2022 at 06:11 PM

Error

How to remove the error? I can't start Auslogics on Windows 10 startup.
889 views
Jan 09, 2023 at 09:23 PM

unidentified files following upgrade to Win 10 version 2004 prevent defragmentation

I have recently upgraded my Win10 x64 PC to version 2004 from Windows update. Prior to the upgrade the PC was clean and fast and the system drive was defragmented using Auslogics Defrag Ultimate. Fopllowing the upfgrade and subsequent cleanup, I ran defrag again and the drive now has approximately 20% of its used capacity filled with files that Auslogics Defrag will not identify (light green block icons, mouse click for file info invokes the prompt "This block contains file system service data. Detailed view is not available".

This is obviously some several GB of data judging by the number of blocks occupied in this manner - but I am unablæe to find out what these files are, what they are called, what purpose they serve or where they are on the drive. They are spread out across the system drive and thus prevent defrag running a free space defragmentation, and thus casue even more fragmentation when new files are added to the drive.

I have tried tio google this problem but have not found any reference to it. Auslogics defrag is the only untility that tells me these file exist - but no more than that.

Can you advice - what are these files, and how do I get rif them and run the usually perfect free space defrag?

thanks / Adrian
889 views
Oct 09, 2020 at 06:24 PM

Using the registry

Can I use the registry to change a single program not to show the "DO YOU WANT THIS PROGRAM TO CHANGE YOUR" ETC.
888 views
Oct 23, 2021 at 03:06 PM