943 questions

Computer Freeze on Restart and Shutdown

Hello,

Everytime I sleep my computer instead of shutting it down and then go back on later to use it and then shut it down it freezes while loading the shutdown. Same thing when I go to restart it. When I don't sleep it before shutting it down it shut's down/restarts without any issues.

Sometimes it says, "Windows has ran into an error, please wait while we send the error report :)". And at the bottom of this page it says please tell your computer expert (something like that) the following: Memory_Management Error 004. After the this page reaches 100% (for sending error report) it just freezes.

The only way I can shut down my computer when all of the above happens is holding the power button down.

Eli

1929 views
Mar 29, 2021 at 02:21 AM

windows 10 up grade

how can I upgrade my windows 10 desktop from 32 bits to windows 10 64 bits without loosing any datas.

1215 views
Mar 28, 2021 at 11:08 AM

no sound, drivers not there

Hi! I've used boostspeed for maybe a year or so, and recently driver updater. Somewhere since driver updater my computer has been off. Also, it should be mentioned that my computer will no longer even work with driver updater. Driver updater turned my computer into a nonfunctional brick, that couldn't even get past boot up. It took me a long time to reset it back to where it was. The driver updater program no longer works on my computer. I tried running it 10 times, each time driver updater program crashes and sends you guys a report.

Somewhere in there something uninstalled my "conexant and real hd audio drivers." Sounds simple enough for me to just go download and reinstall, but ive done that several times and they never show up. I have tried manually downloading and installing, and also let HP installer attempt to install the drivers. But they still don't even show up anywhere on my computer, not on C drive, not under "conexant" file (where there is just USB driver).

I have tried doing system restore like 4 times to put the computer back to an earlier date (when my audio still worked), still no drivers show up. Even my computer will say after the attempted restore point process, "failed to restore system."

So my computer has audio via bluetooth, but not through the headphone jack line in or the laptop speakers. I work in audio and video, so this is an issue. I am literally 3 days late in completing my video projects because i get get sound on this laptop... and getting sound via bluetooth won't cut it with the delay and wrong speaker connections.

I have somewhere in the neighborhood of 100+ apps that i've installed on my computer for video and audio, software keys, licensing programs, etc... amongst others. It took me around 2 weeks to install all of those. I do not want to have to do a complete reinstall of windows to get this my computer to work. Can you please help me figure out what I need to do to get this thing fixed? Any help is appreciated!
1583 views
Mar 26, 2021 at 10:52 PM

No thumbnails

I have WIndows 10 that is up-to-date. It has suddenly stopped displaying thumbnails of pictures (jpeg). It seems that t his is a common problem. I have taken several recommended procedures (from https://www.windowscentral.com/how-reset-thumbnail-cache-windows-10) to overcome the problem without benefit.

Can you help?
1734 views
Mar 24, 2021 at 05:13 PM

How to fix (delete) dead shortcuts?

After fixing of whole system {using default settings) I still see dead links to apps or files which have been moved or deleted while ago.

Ho to fix/delete dead shortcuts/links?

Thanks

1558 views
Mar 22, 2021 at 03:45 PM

Windows game bar does not work

Windows game bar does not work when i try press the key combination
1231 views
Mar 20, 2021 at 05:36 PM

тормозит оченьсильно

у меня очень долго думает ноутбук и иногда исчезают с и d диски пока не перезагрузишь не появятся
923 views
Mar 20, 2021 at 12:22 PM

computer desktop icon not working properly

after changing the icon of the desktop basket, the view of the basket stopped changing. How to fix ... The icon was downloaded from the Internet and I like it (I don't want to delete it)!
885 views
Mar 20, 2021 at 04:45 AM

Bluetooth

No matter what I try, I cannot get my Bluetooth to connect to any of my paired devices. I was able to until recently. Do you suggest I do a repair of Windows 10 without losing files and apps?
1234 views
Mar 19, 2021 at 07:46 PM

Unable to move desktop icons

recently did cleanup and deleted some .ico files. checked Restore and files not located. cannot move desktop icons and a 1-2 minute delay using mouse with no ability to select programs on bootup since Auslogic installed. tried various workarounds via internet to no avail with no help on how to restore missing files. can copy/past icons but not move on desktop. no such problems since last bootup except mouse delay. not able to determine which file to send for review.
880 views
Mar 18, 2021 at 09:09 PM

Speaker Headset or head phones is unplugged message

Suddenly, I have no sound. Have run all the recommended troubleshooting in settings etc., have NEVER used headphones or headset on this laptop, don't know what else to try?
1262 views
Mar 16, 2021 at 08:04 AM

Empty folder function and Document file

How can I safely run Empty Folder file function without destroying important files, such as Document File???????
881 views
Mar 13, 2021 at 02:12 AM

Windows.old

It is possible to delete a windows.old folder with Bootspeed 12 and, if so, how?

866 views
Mar 13, 2021 at 01:12 AM

A problem caused this program to stop interacting with Windows.

Problem Event Name: AppHangB1
Application Name: Ddfs32_400.exe
Application Version: 0.0.0.0
Application Timestamp: 602cd97f
Hang Signature: eff9
Hang Type: 134217728
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1031
Additional Hang Signature 1: eff9e5103e62437273df6ec28305e96a
Additional Hang Signature 2: 4777
Additional Hang Signature 3: 477790f40c8afa87ecb7402697914cec
Additional Hang Signature 4: eff9
Additional Hang Signature 5: eff9e5103e62437273df6ec28305e96a
Additional Hang Signature 6: 4777
Additional Hang Signature 7: 477790f40c8afa87ecb7402697914cec

Wo steckt der Fehler? - Was soll ich überprüfen?
1492 views
Mar 10, 2021 at 01:31 PM

Error 0xc1900101

Dear Sir/Madame,

I keep getting error 0xc1900101 on Windows Update.
It all started when I switched to new SSD 970 EVO 500GB.
Windows have had updated few times than came version 20H2 which doesn't seem to work.
Updater downloads it, instal it and then during instalation after reboot it colapses around 24%. Then it reboots and I get this error record.
The computer is DELL XPS 13 9360 with i7, 8GB ram.
It runs Windows 10 PRO 1909

Hope You can help
Kamil Adamski
1203 views
Mar 05, 2021 at 02:29 PM

mise à jour logiciel

Bonjour,
Hier j'ai payé le renouvellement de mon abonnement à auslogic Bootspeed 11, et je ne vois pas de mise à jour sur la validité de mon programme qui expire demain.
Pouvez vous me dire si mon paiement à bien été enregistré ? et si mon logiciel va être mis à jour ?
Dans l'attente de vos réponses.
Cordialement.
431 views
Mar 10, 2021 at 07:06 AM

bluetooth headphones

My bluetooth headphones show they are connected buy there is no sound

1256 views
Mar 05, 2021 at 05:03 AM

Error Message

After running Bootspeed for the first time in a long time, I get the error message, "The operating system is not presently configured to run this application." It affects my Bluetooth, plus it is annoying to have the error message popup on my screen every five minutes. Do you recommend that I go to "Restore Points"? I have an early February date available.
1240 views
Mar 04, 2021 at 04:35 PM

backup settings

how can i set a system backup?

1132 views
Mar 01, 2021 at 11:53 AM

que software utilizar para convertir word a Pdf y viceversa

como se abren archivos word de una carpeta sin que se conviertan a Pdf y viceversa

1029 views
Feb 26, 2021 at 02:24 PM

Cannot Start Microsoft Outlook. Cannot open the Outlook window.

Hi there,
I was in the middle of deleting one of the 5 email addresses in my Microsoft Outlook and the laptop stopped (or this Outlook application) stopped responding for over 5 minutes so I "ENDED" the process.

Since then I keep getting this Outlook error.

I have tried the Office repair utility.
I have tried restarts.
I have your software (paid version) on my laptop but am unsure whether there is a restore point I can get to that will enable me to get Outlook going again.

Help please :)
837 views
Apr 16, 2023 at 07:42 AM

Hard drive not showing up on optimize screen

When using windows explorer, a specific hard drive is not showing up when I check the optimize box. I can scan and repair it but not optimize it. I used the free degrament tool by auslogics but even after auslogics deframented it, it is not showing up.
Should I be concerned about this? What does this mean?
thank you for your response(s).
836 views
Jul 04, 2022 at 12:34 AM

Browswer history

Before I installed Boostspeed, I used to be able to start typing a website into my browser and it would recognize what I was doing and fill in the rest for me. Super convenient for sites that I use all the time like banks. Now that doesn't work anymore and I really miss it. How do I get it back? Thanks!
836 views
Jan 13, 2022 at 10:20 PM

Вопрос об ошибке при внезапном отключении

Доброго времени суток, уважаемые специалисты!

Спасибо за возможность задать Вам вопрос.

В моём ноутбуке - операционнная система WINDOWS 7; она была переустанавлена специалистом в январе этого года после профессиональной чистки системы.
Есть вопрос об ошибке, номер которой есть на скриншоте вложения, сделанном при внезапном отключении ноутбука во время обычной его работы. Такое внезапное отключение моего ноутбука случается неожиданно, всегда без всяких предварительных каких-либо признаков; при этом на экране висит текст с номером ошибки, который видно на скриншоте.

Что значат такие внезапные отключения? Как предотвратить такие отключения, что исправить в системе?

С уважением, Ана
834 views
Oct 20, 2021 at 08:44 PM

Explorer

When searching for files and folders, two panels are convenient, but there is no such mode in Explorer. Why?
832 views
Jun 05, 2022 at 08:59 PM

Unable to update Windows 11 to 22H2....

My computer has stopped being able to use Windows Update to install normal updates, including Windows 11 22H2. All software and drivers are up to date. I have late generation motherboard (Asus Rampage VI Extreme), intel CPU 10980XE, and nVidia 3090. I have followed multiple scripts from the internet to clean out the software update folder. Any ideas?
832 views
Dec 25, 2022 at 08:29 PM

bluetooth dissapeared from device manager after cleanup

Hi,
I did a rigorous cleanup and driver update on a old(er) laptop, after years of limited maintenance. Using Auslogic software (driver update,bootspeed,duplicate finder) and some manual cleaning/updating, Something went wrong, not sure exactly where. Now I can not use/connect bluetooth devices anymore. I tried to solve it by doing some reasearch on the internet but can not find the solution. Otherwise the Laptop is working fine and is a lot faster.
Enclosed you will find some information of the laptop and screenshots of what I think is relevant information.
I also noticed that Bluetooth is not longer available at the 'action center' and 'device manager'. The latter one still shows some bluetooth devices but is hidden and do not seem to be the relevant items.
In 'Settings> bluetooth and other devices', the previously connected bluetooth devices are still there but it clearly states that bluetooth is turned off.
Could you please advise me on how to solve this.

Enclosed a couple of prinscreens of the systems and the above mentioned screens.
FYI I am an experienced user, however certanly not a Windows specialist.

Kind regards.

Perry Parengkuan
825 views
Nov 14, 2023 at 08:58 AM

Retrieving purged files

How do I retrieve discared files for a particular date. I have hundreds of discarded files but only need those for a single date.
825 views
Aug 10, 2022 at 06:19 PM

Run Command History

Hello,

Everytime Boost Speed runs automatic scanner on Sunday's the run commands history gets deleted. I have unchecked this option in the privacy settings in the software but this still keeps happening.
823 views
May 16, 2023 at 03:09 PM

Windows 11, PC Sleeps when it shouldn't

My W11 (Home edition) desktop PC has the following settings

'Power mode' set to 'Best performance' and

'When plugged in, put my device to sleep after' set to 'Never'.

Despite this, the PC goes to sleep after a few minutes of being idle, which in turn kills RDP sessions which I do not want to happen.

There must be other settings somewhere which are overriding the 'Never' setting. Please help me understand what they are and how to change them.

Thank you and best regards
Phil Parkin
822 views
Dec 17, 2022 at 12:02 PM

просмотр

доброе подскажите как мне бороться с экраном при просмотре любого видео и если на картинке приглушается яркость на экране как будто кто то просто отключает экран и это постоянно смотрю ли я фильм или смотрят ли мультики мои внуки
820 views
Jun 23, 2022 at 06:32 AM

советы из Youtube не помогают

Имею постоянную проблему с обновлением Windows 11. Посоветуйте действенній алгоритм решения. Или лучше переустановить?
820 views
Mar 01, 2023 at 07:46 AM

App error

This pops up on the system info, "application errors": Any fix for it?
Name, Value, Advanced
Application Error: Faulting application name: svchost.exe_FrameServer, version: 10.0.19041.1566, time stamp: 0x1f37eb46Faulting module name: RsProvider.dll, version: 1.30.0.0, time stamp: 0x57ee1a06Exception code: 0xc0000005Fault offset: 0x000000000007bd6dFaulting process id: 0x2300Faulting application start time: 0x01d883048cd13be0Faulting application path: C:\WINDOWS\System32\svchost.exeFaulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dllReport Id: ff0c9809-f014-46e1-8f75-b7775e36760aFaulting package full name: Faulting package-relative application ID: 6/18/2022 6:14:18 AM
819 views
Jun 18, 2022 at 11:41 AM

full C drive

A problem with a small space on the C disk. How else to free up space on the C disk? Which program files can I transfer to an external disk and make win 10 work without problems?
819 views
Jun 26, 2022 at 11:23 PM

can not download .exe file

Everytime I try to download the newsest version of BootSpeed, my laptop saves it as an Adobe PDF file and will not open/install. Will completely removing the BootSpeed app and then downloading the newest version work around my problem?
819 views
Jul 24, 2022 at 05:46 PM

Fehlermeldung beim Start von Auslogics Disk Defrag Ultimate

Hallo,
mein Rechner bringt mir beim Start von Auslogics Disk Defrag Ultimate folgende Fehlermeldung:
"Ein Administrator hat die Ausführung dieser App blockiert. Weiter Informationen erhalten Sie vom Administrator"
Nun bin ich aber der einzige Benutzer an diesem Rechner, also Admin.
816 views
Feb 27, 2022 at 09:46 AM

ресурсы

Появляется окно с текстом:выявлено высокое потребление ресурсов, может привести к замедлению работы компьютера. Что делать?
816 views
Nov 17, 2021 at 08:54 PM

Win 11 , Updateannahme

Ich habe zwei Win11 Update die von meinem PC nicht angenommen werden. Wie kann ich diese löschen?

2023-04 Kumulatives Update für Windows 11 für x64-basierte Systeme (KB5025224)

2023-02 Kumulatives Update für .NET Framework 3.5, 4.8 und 4.8.1 für Windows 11 für x64 ((KB5022730))
812 views
Apr 12, 2023 at 12:02 PM

загрузка игр и приложений

Перестали загружаться приложения и игры из магазина.

811 views
Nov 17, 2021 at 02:41 PM

Moving the $HOME$ Folder to amother drive

1. I regularily reinstall my system and need to move the system directories to another location.
2. I have an application that is looking to install a directory on the $HOME$ directory - currently this is on my C Drive and I need to move it to the D Drive.

I am looking for a script that will change the $HOME$ folder to the D Drive.

Please an you help I currently use windows 10 but will eventually be upgrading to windows 11
809 views
Jan 30, 2023 at 10:38 AM