usb.デバイスドライバ－

Dear yoshi,

Thank you for posting your question on our forum.

In order to resolve your issue, please use the following instructions.

1) Check the integrity of Windows files:

• open a command prompt as an administrator (Win+R, type cmd) and type sfc /scannow in the prompt. The scan will check Windows for corrupted files and fix them, if possible;

• if the scan fails, while still on the command line, use the Deployment and Maintenance Management tool, which can repair the corruption prevented SFC operation. At the command prompt, enter the dism /online /cleanup-image /restorehealth command;

• wait for the DISM tool to finish the process and run the SFC scan once again (sfc /scannow);

• restart your computer once both commands are completed.

2) Check all Windows updates:

•press the key combination Win + I on the keyboard (the settings window will open);

• click on 'Update & Security' (Windows Update);

• check for available Windows updates and install them all;

• restart your computer after the Windows update is finished.

3) Check your drivers using Device Manager:

• press the Win key on the keyboard;

• enter Device Manager and press Enter;

• expand the 'Audio inputs and outputs' list;

• right click on 'Speakers' and select 'Update drivers';

• perform driver updates.

Should you have any other questions or need further assistance, please do not hesitate to contact us.