Disk help

Dear Mjcanee,

Thank you for posting your question on our forum.

In order to address the issue correctly, we would need some additional information, such as:

1. What site did you download the file from?

2. What file did you download? Maybe you have any of the installation files left in your Download folder?

3. Was any program installed on your PC after you downloaded and installed the plugins?

4. Please specify where you found the list of the plugins you sent us? Kindly provide a screenshot showing the list of the plugins and the entire screen of your computer.

5. Please describe in a bit more detail the issue you are having and how would you like it fixed?

Thanks in advance for the additional information, and we look forward to hearing from you.

Dear Mjcanee,

Thank you for your reply.

Unfortunately, the information you provided still doesn't allow our technicians to tackle your issue correctly. Please send us the below additional information:

1. What site did you download the file from?

2. What file did you download? Maybe you have any of the installation files left in your Download folder?

3. Was any program installed on your PC after you downloaded and installed the plugins?

4. Please specify where you found the list of the plugins you sent us? Kindly provide a screenshot showing the list of the plugins and the entire screen of your computer.

5. Please describe in a bit more detail the issue you are having and how would you like it fixed?

Thanks in advance for the additional information, and we look forward to hearing from you.