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Dear Jordi,

Thank you for posting your question on our forum.

Here are some things you can do to identify and potentially resolve the problem:

Check Physical Connections.

Ensure that all the physical audio connections, such as speaker cables and plugs, are secure and properly connected. Loose connections can lead to intermittent audio problems.

Check for Software Conflicts.

Close all unnecessary applications and background processes that might be interfering with your sound including background applications that are consuming too much system resources.

Update or Roll Back Audio Drivers.

While you mentioned that you've already reinstalled your audio drivers, it might be a good idea to ensure you have the latest drivers from the manufacturer's website. Sometimes, updating or even rolling back to a previous version of the driver can resolve issues.

Scan for Malware and Viruses.

Malware or viruses could potentially interfere with your computer's audio. Run a full system scan using reliable antivirus and anti-malware software to rule out any malicious software causing the issue.

Run Windows Troubleshooter: go to "Settings" > "Update & Security" > "Troubleshoot" > "Playing Audio" and follow the on-screen instructions.

Check Power Settings.

High-performance power settings can sometimes interfere with audio. Make sure your computer is not set to power-saving mode.

Disable Audio Enhancements.

In the Sound settings, disable any audio enhancements that might be enabled. Sometimes, these settings can cause audio issues. To do this, right-click on the speaker icon in the taskbar, select "Open Sound settings," and then click on "Sound Control Panel." Go to the "Enhancements" tab and uncheck any enhancements that are enabled.

Check Event Viewer for any error messages related to audio or hardware problems. It may provide more information on the cause of the issue.

Try a Different Audio Output Device.

If you have multiple audio output options (e.g., speakers, headphones, HDMI), try switching to a different one to see if the issue persists.

Third-Party System Optimizers.

Third-party system optimization tools can sometimes cause unexpected issues. You might consider temporarily disabling or uninstalling such software to see if it's related to the problem.

Also If you know what operation caused the sound to disappear, we recommend rolling back those changes using Rescue Center which you can access through the program’s interface:

- open Auslogics BoostSpeed;

- click on the diskette icon at the bottom-right of the main program window;

- in Rescue Center, select a backup from the list and click the ‘Restore’ button.

If none of the above steps resolve the issue, it's possible that there might be a hardware problem with your sound card or speakers.

Keep track of when and under what circumstances the issue occurs, as this information may be helpful in further troubleshooting.

Should you have any other questions or need further assistance, please do not hesitate to contact us.