USB Logitech G213 Keyboard and G203 Mouse will not connect and operate.
I've used the Auslogics Driver Updated version 2 to make sure all the drivers were current and operational.
I'm running a MSI Rader GE76 12UE 871, with 64 GB Ram, and 3 TB of SSD storage. I've also verified with the MSI Support site that I'm running the latest version of BIOS.
Everything else seems to run just fine.
I can utilize any BT keyboard and mouse without issue.
When I boot the system into BIOS setup, the USB G203 mouse works just fine and allow me to make any selections that I might need. I've also taken both devices to my wife's laptop and they both work just fine there as well so I'm fairly positive there is some setting in the windows environment that has become corrupted and will not allow me to uise these nice devices.
Dear Tom,
Thank you for posting your question on our forum.
To resolve the issue, please try the following:
1. Update USB drivers:
- open Device Manager by right-clicking the Start button and selecting "Device Manager";
- expand "Universal Serial Bus controllers";
- right-click on each USB controller and select "Update driver";
- choose "Search automatically for drivers".
If this doesn't work, try uninstalling and reinstalling the USB controllers:
- right-click on each USB controller;
- select "Uninstall device";
- restart your computer to reinstall the drivers automatically.
2. Run Hardware and Devices Troubleshooter:
- press Windows key + I to open Settings;
- go to System => Troubleshoot => Other troubleshooters;
- find "Hardware and Devices" and click "Run".
3. Run System File Checker to check for and repair corrupted system files:
- open Command Prompt as administrator;
- type sfc /scannow and press Enter;
- wait for the process to complete and restart your computer.
These recommendations should help you resolve the issue. If you continue having problems, please let us know, we will be happy to assist you further.
Dear Tom,
Thank you for posting your question on our forum.
To resolve the issue, please try the following:
1. Update USB drivers:
- open Device Manager by right-clicking the Start button and selecting "Device Manager";
- expand "Universal Serial Bus controllers";
- right-click on each USB controller and select "Update driver";
- choose "Search automatically for drivers".
If this doesn't work, try uninstalling and reinstalling the USB controllers:
- right-click on each USB controller;
- select "Uninstall device";
- restart your computer to reinstall the drivers automatically.
2. Run Hardware and Devices Troubleshooter:
- press Windows key + I to open Settings;
- go to System => Troubleshoot => Other troubleshooters;
- find "Hardware and Devices" and click "Run".
3. Run System File Checker to check for and repair corrupted system files:
- open Command Prompt as administrator;
- type sfc /scannow and press Enter;
- wait for the process to complete and restart your computer.
These recommendations should help you resolve the issue. If you continue having problems, please let us know, we will be happy to assist you further.