Ian Mackay Simpson
Asked Jul 14, 2020 at 11:04 AM

Paired but won't connect

I've tried everything to get my Sony bluetooth headphones to connect automatically, it is paired in "Devices" but when I switch the headphones on they wont connect, I have to go into Settings - Devices and physically connect by pressing the connect tab, I've tried going into "Services" then scrolling down to "Bluetooth Support Service", stopping it then restarting it, it just won't restart properly, the green "curtain" only goes about 15% accross before stopping i.e it has'nt restarted properely, any ideas!!!!
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  • browser: firefox.exe
  • oS: Windows 10 x64 Home Edition (build: 18363)
  • winPath: C:\WINDOWS\
  • userDir: C:\Users\Bruker\AppData\Roaming\
  • freeRam: 4197429248
  • locale: eng
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        • type:
        • manufacturer: Philips Electronics
        • width: 1440
        • height: 900
        • ppiX: 96
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        • availability: Running or Full Power
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      • 0:
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      • 1:
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        • command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
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        • user: Public
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        • user: Public
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        • command: %windir%\system32\SecurityHealthSystray.exe
        • location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: Public
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        • command: "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
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        • command: "C:\Program Files (x86)\Everything\Everything.exe" -startup
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        • user: DESKTOP-9N3SL4R\Bruker
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        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
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        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0010
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        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
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        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
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        • classID: Unknown
        • name: Logitech Driver Interface
        • manufacturer: Logitech
        • classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
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        • driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0002
      • 34:
        • classID: Net
        • name: WAN Miniport (IKEv2)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0008
      • 35:
        • classID: System
        • name: Composite Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
      • 36:
        • classID: System
        • name: Microsoft Virtual Drive Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
      • 37:
        • classID: SCSIAdapter
        • name: Microsoft Storage Spaces Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.449
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
      • 38:
        • classID: MEDIA
        • name: Intel(R) Skjermlyd
        • manufacturer: Intel(R) Corporation
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel(R) Corporation
        • driverDate: 26/04/2018
        • driverVersion: 6.16.0.3208
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0007
      • 39:
        • classID: USB
        • name: Realtek USB 2.0 Card Reader
        • manufacturer: Realtek Semiconductor Corp.
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 01/04/2019
        • driverVersion: 10.0.17763.31247
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
      • 40:
        • classID: Unknown
        • name: Logitech Driver Interface
        • manufacturer: Logitech
        • classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0003
      • 41:
        • classID: BluetoothVirtual
        • name: Bluetooth NAP service
        • manufacturer: Qualcomm Atheros Communications
        • classGUID: {C7C038AD-1F2D-44D4-B2FE-D912BE20E6D5}
        • driverProvider: Qualcomm Atheros Communications
        • driverDate: 22/06/2016
        • driverVersion: 4.0.0.688
        • driverGUID: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}\0005
      • 42:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0003
      • 43:
        • classID: Bluetooth
        • name: MDR-ZX330BT
        • manufacturer: Microsoft
        • classGUID: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0004
      • 44:
        • classID: Ports
        • name: Standard Serial over Bluetooth link (COM4)
        • manufacturer: Microsoft
        • classGUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e978-e325-11ce-bfc1-08002be10318}\0001
      • 45:
        • classID: Net
        • name: Microsoft Kernel Debug Network Adapter
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0000
      • 46:
        • classID: Mouse
        • name: Logitech HID-compliant Cordless Mouse
        • manufacturer: Logitech
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0000
      • 47:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0000
      • 48:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0001
      • 49:
        • classID: VolumeSnapshot
        • name: Generic volume shadow copy
        • manufacturer: Microsoft
        • classGUID: {533C5B84-EC70-11D2-9505-00C04F79DEAF}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {533c5b84-ec70-11d2-9505-00c04f79deaf}\0002
      • 50:
        • classID: Unknown
        • name: System Firmware
        • manufacturer: Microsoft
        • classGUID: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}\0000
      • 51:
        • classID: Unknown
        • name: Logitech Driver Interface
        • manufacturer: Logitech
        • classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0001
      • 52:
        • classID: MEDIA
        • name: Honor 9( A2dpSink )
        • manufacturer: Realtek
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 22/06/2018
        • driverVersion: 1.1.137.3
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0013
      • 53:
        • classID: MEDIA
        • name: Honor 9( A2dpSink )
        • manufacturer: Realtek
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 22/06/2018
        • driverVersion: 1.1.137.3
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0014
      • 54:
        • classID: Bluetooth
        • name: UE BOOM
        • manufacturer: Microsoft
        • classGUID: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0005
      • 55:
        • classID: CDROM
        • name: hp DVDRW DU8A6SH
        • manufacturer: (Standard CD-ROM drives)
        • classGUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e965-e325-11ce-bfc1-08002be10318}\0000
      • 56:
        • classID: Unknown
        • name: OneNote for Windows 10
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
      • 57:
        • classID: Monitor
        • name: Philips 190VW (19inch WIDE LCD MONITOR 190VW9)
        • manufacturer: Philips Electronics
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Philips Electronics
        • driverDate: 27/12/2007
        • driverVersion: 1.0.0.0
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001
      • 58:
        • classID: Net
        • name: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
        • manufacturer: Realtek Semiconductor Corp.
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 26/05/2019
        • driverVersion: 2024.0.4.208
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0002
      • 59:
        • classID: Unknown
        • name: Microsoft XPS Document Writer
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
      • 60:
        • classID: DiskDrive
        • name: WDC WD5000AZLX-60K2TA0
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0000
      • 61:
        • classID: USB
        • name: Surface USB xHCI Host Controller
        • manufacturer: Microsoft
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 29/07/2016
        • driverVersion: 1.0.1.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
      • 62:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.175
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0000
      • 63:
        • classID: System
        • name: Honor 9(Handsfree)
        • manufacturer: Realtek Semiconductor Corp.
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 23/08/2016
        • driverVersion: 1.0.3.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0038
      • 64:
        • classID: Unknown
        • name: NearbyServerSocket
        • manufacturer:
        • classGUID: {00000000-0000-0000-0000-000000000000}
        • driverProvider:
        • driverDate:
        • driverVersion:
        • driverGUID:
      • 65:
        • classID: MEDIA
        • name: MDR-ZX330BT( Mono )
        • manufacturer: Realtek Bluetooth
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp
        • driverDate: 24/03/2017
        • driverVersion: 1.1.84.3
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0009
      • 66:
        • classID: System
        • name: UMBus Root Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
      • 67:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0002
      • 68:
        • classID: BluetoothVirtual
        • name: Bluetooth Message Access Profile Server
        • manufacturer: Qualcomm Atheros Communications
        • classGUID: {C7C038AD-1F2D-44D4-B2FE-D912BE20E6D5}
        • driverProvider: Qualcomm Atheros Communications
        • driverDate: 22/06/2016
        • driverVersion: 4.0.0.688
        • driverGUID: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}\0007
      • 69:
        • classID: Unknown
        • name: Microsoft Radio Device Enumeration Bus
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0004
      • 70:
        • classID: Unknown
        • name: Fax
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0005
      • 71:
        • classID: Unknown
        • name: Microsoft Device Association Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0001
      • 72:
        • classID: Computer
        • name: ACPI x64-based PC
        • manufacturer: (Standard computers)
        • classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
      • 73:
        • classID: System
        • name: Realtek Bluetooth A/V Remote Control Controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 18/05/2015
        • driverVersion: 1.0.43.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0040
      • 74:
        • classID: BluetoothVirtual
        • name: Bluetooth OPP
        • manufacturer: Qualcomm Atheros Communications
        • classGUID: {C7C038AD-1F2D-44D4-B2FE-D912BE20E6D5}
        • driverProvider: Qualcomm Atheros Communications
        • driverDate: 22/06/2016
        • driverVersion: 4.0.0.688
        • driverGUID: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}\0001
      • 75:
        • classID: Net
        • name: WAN Miniport (Network Monitor)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0014
      • 76:
        • classID: Net
        • name: WAN Miniport (IP)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
      • 77:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Standard USB HUBs)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 05/05/2020
        • driverVersion: 10.0.18362.836
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0002
      • 78:
        • classID: System
        • name: Pci Bus
        • manufacturer: AMD
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: AMD
        • driverDate: 05/03/2019
        • driverVersion: 19.20.0.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
      • 79:
        • classID: System
        • name: LPC Interface Controller
        • manufacturer: Compal Electronics, INC.
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Compal Electronics, INC.
        • driverDate: 09/07/2015
        • driverVersion: 1.0.64.8
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0022
      • 80:
        • classID: HIDClass
        • name: Logitech HID Keyboard Consumer Controls
        • manufacturer: Logitech
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0002
      • 81:
        • classID: Keyboard
        • name: HID Keyboard Device
        • manufacturer: (Standard keyboards)
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0001
      • 82:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0003
      • 83:
        • classID: USB
        • name: USB Root Hub (USB 3.0)
        • manufacturer: (Standard USB HUBs)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 05/05/2020
        • driverVersion: 10.0.18362.836
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
      • 84:
        • classID: System
        • name: ACPI Power Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.267
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
      • 85:
        • classID: System
        • name: Microsoft ACPI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
      • 86:
        • classID: System
        • name: Microsoft Basic Render Driver
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
      • 87:
        • classID: System
        • name: Legacy device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.267
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
      • 88:
        • classID: System
        • name: Intel(R) Trusted Execution Engine Interface
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel
        • driverDate: 11/10/2015
        • driverVersion: 2.0.0.1094
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0035
      • 89:
        • classID: Net
        • name: WAN Miniport (SSTP)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0007
      • 90:
        • classID: System
        • name: Microsoft UEFI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
      • 91:
        • classID: HIDClass
        • name: HID-compliant consumer control device
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0009
      • 92:
        • classID: Processor
        • name: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21/04/2009
        • driverVersion: 10.0.18362.693
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
      • 93:
        • classID: Processor
        • name: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21/04/2009
        • driverVersion: 10.0.18362.693
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
      • 94:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.175
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0001
      • 95:
        • classID: HIDClass
        • name: HID-compliant system controller
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.175
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0008
      • 96:
        • classID: Unknown
        • name: Bluetooth Peripheral Device
        • manufacturer:
        • classGUID: {00000000-0000-0000-0000-000000000000}
        • driverProvider:
        • driverDate:
        • driverVersion:
        • driverGUID:
      • 97:
        • classID: SecurityDevices
        • name: Trusted Platform Module 2.0
        • manufacturer: (Standard)
        • classGUID: {D94EE5D8-D189-4994-83D2-F68D7D41B0E6}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.815
        • driverGUID: {d94ee5d8-d189-4994-83d2-f68d7d41b0e6}\0000
      • 98:
        • classID: System
        • name: ACPI Fixed Feature Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.267
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
      • 99:
        • classID: System
        • name: PCI Express Root Port
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.752
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
      • 100:
        • classID: Unknown
        • name: Generic Access Profile
        • manufacturer: Intel Corporation
        • classGUID: {34446E8E-37B4-4B16-9DA6-BEA2DB33465A}
        • driverProvider: Intel Corporation
        • driverDate: 09/01/2019
        • driverVersion: 20.90.4.1
        • driverGUID: {34446e8e-37b4-4b16-9da6-bea2db33465a}\0008
      • 101:
        • classID: System
        • name: High Definition Audio Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 20/02/2020
        • driverVersion: 10.0.18362.693
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
      • 102:
        • classID: Unknown
        • name: Phonebook Access Profile (PSE)
        • manufacturer: Intel Corporation
        • classGUID: {34446E8E-37B4-4B16-9DA6-BEA2DB33465A}
        • driverProvider: Intel Corporation
        • driverDate: 09/01/2019
        • driverVersion: 20.90.4.1
        • driverGUID: {34446e8e-37b4-4b16-9da6-bea2db33465a}\0006
      • 103:
        • classID: Bluetooth
        • name: Realtek Bluetooth 4.0 Adapter
        • manufacturer: Realtek Semiconductor Corp.
        • classGUID: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 07/06/2019
        • driverVersion: 1.6.1015.3008
        • driverGUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000
      • 104:
        • classID: Bluetooth
        • name: Microsoft Bluetooth LE Enumerator
        • manufacturer: Microsoft
        • classGUID: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0001
      • 105:
        • classID: System
        • name: Realtek Bluetooth A/V Remote Control Controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 18/05/2015
        • driverVersion: 1.0.43.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0042
      • 106:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.175
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0006
      • 107:
        • classID: System
        • name: System timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.267
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
      • 108:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0001
      • 109:
        • classID: System
        • name: PCI Express Root Port
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.752
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
      • 110:
        • classID: HIDClass
        • name: Logitech HID Keyboard Power Key
        • manufacturer: Logitech
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0003
      • 111:
        • classID: BluetoothVirtual
        • name: Bluetooth PANU service
        • manufacturer: Qualcomm Atheros Communications
        • classGUID: {C7C038AD-1F2D-44D4-B2FE-D912BE20E6D5}
        • driverProvider: Qualcomm Atheros Communications
        • driverDate: 22/06/2016
        • driverVersion: 4.0.0.688
        • driverGUID: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}\0003
      • 112:
        • classID: hdc
        • name: Standard SATA AHCI Controller
        • manufacturer: Standard SATA AHCI Controller
        • classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0000
      • 113:
        • classID: Unknown
        • name: Logitech Driver Interface
        • manufacturer: Logitech
        • classGUID: {D41DD63A-1395-4419-AE14-A534F5F2AD29}
        • driverProvider: Logitech
        • driverDate: 03/04/2018
        • driverVersion: 5.92.28.0
        • driverGUID: {d41dd63a-1395-4419-ae14-a534f5f2ad29}\0000
      • 114:
        • classID: Unknown
        • name: Microsoft GS Wavetable Synth
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
      • 115:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0005
      • 116:
        • classID: System
        • name: Realtek Bluetooth A/V Remote Control Controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 18/05/2015
        • driverVersion: 1.0.43.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0037
      • 117:
        • classID: System
        • name: ELAN SMBus Driver
        • manufacturer: ELAN SMBus
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: ELAN SMBus
        • driverDate: 18/03/2019
        • driverVersion: 15.21.1.11
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0036
      • 118:
        • classID: System
        • name: NDIS Virtual Network Adapter Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
      • 119:
        • classID: HIDClass
        • name: UE BOOM( Remote Control )
        • manufacturer: Realtek Semiconductor Corp.
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 02/02/2018
        • driverVersion: 1.1.55.3
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0024
      • 120:
        • classID: Unknown
        • name: Microsoft Print to PDF
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
      • 121:
        • classID: HIDClass
        • name: USB Input Device
        • manufacturer: (Standard system devices)
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.175
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0007
      • 122:
        • classID: Net
        • name: Realtek PCIe GbE Family Controller
        • manufacturer: Realtek
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 06/12/2018
        • driverVersion: 10.32.1206.2018
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0003
      • 123:
        • classID: Display
        • name: Intel(R) HD Graphics
        • manufacturer: Intel Corporation
        • classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 21/02/2018
        • driverVersion: 20.19.15.4963
        • driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
      • 124:
        • classID: System
        • name: PCI Express Root Port
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.752
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0021
      • 125:
        • classID: System
        • name: Microsoft System Management BIOS Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0034
      • 126:
        • classID: HIDClass
        • name: LG Airplane Mode Button
        • manufacturer: LG Electronics Inc.
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: LG Electronics Inc.
        • driverDate: 04/11/2016
        • driverVersion: 1.0.1611.401
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0004
      • 127:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
      • 128:
        • classID: System
        • name: Plug and Play Software Device Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 27/08/2019
        • driverVersion: 10.0.18362.329
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
      • 129:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0004
      • 130:
        • classID: Net
        • name: Microsoft Wi-Fi Direct Virtual Adapter #4
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0006
      • 131:
        • classID: System
        • name: Remote Desktop Device Redirector Bus
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
      • 132:
        • classID: Net
        • name: WAN Miniport (IPv6)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0013
      • 133:
        • classID: Ports
        • name: Standard Serial over Bluetooth link (COM3)
        • manufacturer: Microsoft
        • classGUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e978-e325-11ce-bfc1-08002be10318}\0000
      • 134:
        • classID: Bluetooth
        • name: Microsoft Bluetooth Enumerator
        • manufacturer: Microsoft
        • classGUID: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.693
        • driverGUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0003
      • 135:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.267
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
      • 136:
        • classID: Volume
        • name: Volume
        • manufacturer: Microsoft
        • classGUID: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {71a27cdd-812a-11d0-bec7-08002be2092f}\0000
      • 137:
        • classID: Unknown
        • name: Wi-Fi
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0005
      • 138:
        • classID: Net
        • name: WAN Miniport (L2TP)
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/06/2006
        • driverVersion: 10.0.18362.1
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
1 answer
Support
Added an answer Jul 22, 2020 at 12:55 PM
Pro answer

Thank you for posting your question on our forum, Ian.

To fix the problem with the bluetooth headphones, please refer to our article from Auslogics blog:auslogics_articlesPlease write us back which of the methods helps you.

If you need any further assistance or have any other questions, please do not hesitate to contact us.

Support
Added an answer Jul 22, 2020 at 12:55 PM
Pro answer

Thank you for posting your question on our forum, Ian.

To fix the problem with the bluetooth headphones, please refer to our article from Auslogics blog:auslogics_articlesPlease write us back which of the methods helps you.

If you need any further assistance or have any other questions, please do not hesitate to contact us.