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Profile photo for printer
Asked Jan 14, 2025 at 08:03 AM
Device-related issues / Printer, Scanner and Fax Issues

printer 'in error state' message

The printer is online (lamp lights up, I have checked the connections) but the display constantly shows ‘on error state’, Windows Help does not help. What else can I do?
Thank you very much

expand...
  • browser: CCleanerBrowser.exe
  • oS: Windows 8.1 x32 Professional Edition (build: 9600)
  • winPath: C:\Windows\
  • userDir: C:\Users\Sabine\AppData\Roaming\
  • freeRam: 1804963840
  • locale: ell
  • programDir: C:\Program Files\Auslogics\Registry Cleaner\
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      • dY: 1024
      • pPI: 130
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        • name: Acer LCD Monitor AL1917
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        • manufacturer: Acer Technologies
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        • height: 1024
        • ppiX: 130
        • ppiY: 130
        • availability:
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        • user: GAMMA\Sabine
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        • command: C:\Users\Sabine\AppData\Local\AVAST Software\Browser\Update\1.8.1579.3\AvastBrowserUpdateCore.exe
        • location: HKU\S-1-5-21-1104817204-304033448-1144140905-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        • user: GAMMA\Sabine
      • 3:
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      • 4:
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        • command: "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
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      • 5:
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      • 48:
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        • name: Public:Start Menu\Programs\K-Lite Codec Pack\Uninstall
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        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.19304
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0033
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        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
      • 2:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
      • 3:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
      • 4:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
      • 5:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0012
      • 6:
        • classID: System
        • name: ACPI Fan
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0013
      • 7:
        • classID: Unknown
        • name: Root Print Queue
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
      • 8:
        • classID: Net
        • name: WAN Miniport (PPPOE) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0008
      • 9:
        • classID: Unknown
        • name: Foxit PDF Editor Printer
        • manufacturer: Foxit Software Inc.
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0004
      • 10:
        • classID: USB
        • name: USB Printing Support
        • manufacturer: Microsoft
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0007
      • 11:
        • classID: Keyboard
        • name: Microsoft Wired Keyboard 400 (Mouse and Keyboard Center)
        • manufacturer: Microsoft
        • classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 10/9/2020
        • driverVersion: 13.212.137.0
        • driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0007
      • 12:
        • classID: Monitor
        • name: Acer LCD Monitor AL1917
        • manufacturer: Acer Incorporated
        • classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Acer Incorporated
        • driverDate: 31/8/2006
        • driverVersion: 1.0.0.0
        • driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0003
      • 13:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
      • 14:
        • classID: System
        • name: ACPI Thermal Zone
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
      • 15:
        • classID: Unknown
        • name: Speakers (Realtek High Definition Audio)
        • manufacturer: Microsoft
        • classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
        • driverProvider: Microsoft
        • driverDate: 21/8/2013
        • driverVersion: 6.3.9600.16384
        • driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0021
      • 16:
        • classID: Unknown
        • name: Microsoft RRAS Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0002
      • 17:
        • classID: System
        • name: Microsoft Windows Management Interface for ACPI
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
      • 18:
        • classID: USB
        • name: USB ƒ‹[ƒg ƒnƒu
        • manufacturer: (Standard system devices)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: NEC
        • driverDate: 7/9/2009
        • driverVersion: 7.7.0.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0003
      • 19:
        • classID: Display
        • name: Intel(R) HD Graphics
        • manufacturer: Intel Corporation
        • classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 6/8/2020
        • driverVersion: 10.18.10.5161
        • driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
      • 20:
        • classID: Net
        • name: WAN Miniport (PPTP) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0006
      • 21:
        • classID: System
        • name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 18/7/2018
        • driverVersion: 10.1.1.44
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0024
      • 22:
        • classID: System
        • name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 18/7/2018
        • driverVersion: 10.1.1.44
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0021
      • 23:
        • classID: System
        • name: High precision event timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0032
      • 24:
        • classID: Mouse
        • name: Microsoft USB Basic Optical Mouse v2.0 (Mouse and Keyboard Center)
        • manufacturer: Microsoft
        • classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 6/11/2015
        • driverVersion: 9.9.114.0
        • driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0006
      • 25:
        • classID: Net
        • name: WAN Miniport (IKEv2) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0007
      • 26:
        • classID: System
        • name: Composite Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
      • 27:
        • classID: System
        • name: Microsoft Virtual Drive Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0041
      • 28:
        • classID: System
        • name: Direct memory access controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
      • 29:
        • classID: SCSIAdapter
        • name: Microsoft Storage Spaces Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.20518
        • driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
      • 30:
        • classID: System
        • name: Synaptics SMBus Driver
        • manufacturer: Synaptics
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Synaptics
        • driverDate: 6/5/2021
        • driverVersion: 19.3.4.228
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
      • 31:
        • classID: USB
        • name: USB ƒ‹[ƒg ƒnƒu
        • manufacturer: (Standard system devices)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: NEC
        • driverDate: 7/9/2009
        • driverVersion: 7.7.0.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0002
      • 32:
        • classID: Net
        • name: Realtek PCIe GbE Family Controller
        • manufacturer: Realtek
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek
        • driverDate: 14/10/2022
        • driverVersion: 8.100.1014.2022
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0000
      • 33:
        • classID: System
        • name: System CMOS/real time clock
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0035
      • 34:
        • classID: Net
        • name: 802.11 USB Wireless LAN Card
        • manufacturer: Ralink Technology, Corp.
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: MediaTek, Inc.
        • driverDate: 20/7/2021
        • driverVersion: 5.1.38.0
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0002
      • 35:
        • classID: MEDIA
        • name: Realtek High Definition Audio
        • manufacturer: Realtek
        • classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Realtek Semiconductor Corp.
        • driverDate: 16/9/2021
        • driverVersion: 6.0.9239.1
        • driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
      • 36:
        • classID: CDROM
        • name: TSSTcorp CD/DVDW SH-S182M USB Device
        • manufacturer: (Standard CD-ROM drives)
        • classGUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.20297
        • driverGUID: {4d36e965-e325-11ce-bfc1-08002be10318}\0001
      • 37:
        • classID: USB
        • name: USB Printing Support
        • manufacturer: Microsoft
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0008
      • 38:
        • classID: Unknown
        • name: Canon MX490 series Printer
        • manufacturer: Canon
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0008
      • 39:
        • classID: Printer
        • name: Canon MX490 series Printer
        • manufacturer: Canon
        • classGUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Canon
        • driverDate: 30/9/2014
        • driverVersion: 2.85.2.30
        • driverGUID: {4d36e979-e325-11ce-bfc1-08002be10318}\0001
      • 40:
        • classID: Unknown
        • name: Print to Evernote
        • manufacturer: Foxit Software Inc.
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0005
      • 41:
        • classID: System
        • name: UMBus Root Bus Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
      • 42:
        • classID: hdc
        • name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
        • manufacturer: Intel Corporation
        • classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 22/5/2015
        • driverVersion: 12.8.20.1002
        • driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0000
      • 43:
        • classID: Unknown
        • name: Microsoft Device Association Root Enumerator
        • manufacturer: Microsoft
        • classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0001
      • 44:
        • classID: Computer
        • name: ACPI x86-based PC
        • manufacturer: (Standard computers)
        • classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
      • 45:
        • classID: Net
        • name: WAN Miniport (Network Monitor) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
      • 46:
        • classID: Net
        • name: WAN Miniport (IP) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0010
      • 47:
        • classID: System
        • name: PCI Express Root Complex
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
      • 48:
        • classID: DiskDrive
        • name: ST500DM002-1BD142
        • manufacturer: (Standard disk drives)
        • classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18758
        • driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0002
      • 49:
        • classID: System
        • name: Microsoft ACPI-Compliant System
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
      • 50:
        • classID: Net
        • name: WAN Miniport (SSTP) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0004
      • 51:
        • classID: System
        • name: Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 18/7/2018
        • driverVersion: 10.1.1.44
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
      • 52:
        • classID: USB
        • name: USB Mass Storage Device
        • manufacturer: Compatible USB storage device
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.20518
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0013
      • 53:
        • classID: USB
        • name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
        • manufacturer: INTEL
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: INTEL
        • driverDate: 18/7/2019
        • driverVersion: 10.1.3.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
      • 54:
        • classID: System
        • name: ACPI Fixed Feature Button
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
      • 55:
        • classID: System
        • name: Programmable interrupt controller
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
      • 56:
        • classID: HIDClass
        • name: Microsoft Hardware USB Mouse
        • manufacturer: Microsoft
        • classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
        • driverProvider: Microsoft
        • driverDate: 27/10/2015
        • driverVersion: 9.9.108.0
        • driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0034
      • 57:
        • classID: USB
        • name: Generic USB Hub
        • manufacturer: (Generic USB Hub)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18814
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
      • 58:
        • classID: USB
        • name: USB Composite Device
        • manufacturer: (Standard USB Host Controller)
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18814
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0006
      • 59:
        • classID: Unknown
        • name: Αποστολή στο OneNote 2007
        • manufacturer:
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
      • 60:
        • classID: Processor
        • name: Intel(R) Celeron(R) CPU G1620 @ 2.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21/4/2009
        • driverVersion: 6.3.9600.20778
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
      • 61:
        • classID: Processor
        • name: Intel(R) Celeron(R) CPU G1620 @ 2.70GHz
        • manufacturer: Intel
        • classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
        • driverProvider: Microsoft
        • driverDate: 21/4/2009
        • driverVersion: 6.3.9600.20778
        • driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
      • 62:
        • classID: System
        • name: NDIS Virtual Network Adapter Enumerator
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
      • 63:
        • classID: USB
        • name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
        • manufacturer: INTEL
        • classGUID: {36FC9E60-C465-11CF-8056-444553540000}
        • driverProvider: INTEL
        • driverDate: 18/7/2019
        • driverVersion: 10.1.3.1
        • driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
      • 64:
        • classID: System
        • name: Numeric data processor
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0040
      • 65:
        • classID: System
        • name: Intel(R) Management Engine Interface
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 7/7/2020
        • driverVersion: 2222.99.9.9999
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0043
      • 66:
        • classID: System
        • name: High Definition Audio Controller
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 23/7/2014
        • driverVersion: 6.3.9600.17238
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
      • 67:
        • classID: Unknown
        • name: Fax
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
      • 68:
        • classID: System
        • name: Microsoft System Management BIOS Driver
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0042
      • 69:
        • classID: Unknown
        • name: Microsoft XPS Document Writer
        • manufacturer: Microsoft
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
      • 70:
        • classID: System
        • name: Plug and Play Software Device Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17415
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
      • 71:
        • classID: System
        • name: IWD Bus Enumerator
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Intel Corporation
        • driverDate: 19/11/2015
        • driverVersion: 4.5.71.0
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0044
      • 72:
        • classID: System
        • name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 18/7/2018
        • driverVersion: 10.1.1.44
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0023
      • 73:
        • classID: System
        • name: Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor DRAM Controller - 0150
        • manufacturer: INTEL
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: INTEL
        • driverDate: 18/7/2018
        • driverVersion: 10.1.1.44
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
      • 74:
        • classID: System
        • name: System timer
        • manufacturer: (Standard system devices)
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0036
      • 75:
        • classID: Printer
        • name: Canon MX490 series FAX
        • manufacturer: Canon
        • classGUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Canon
        • driverDate: 2/10/2014
        • driverVersion: 10.40.2.10
        • driverGUID: {4d36e979-e325-11ce-bfc1-08002be10318}\0000
      • 76:
        • classID: System
        • name: Remote Desktop Device Redirector Bus
        • manufacturer: Microsoft
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
      • 77:
        • classID: Image
        • name: Canon MX490 series
        • manufacturer: Canon
        • classGUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
        • driverProvider: Canon
        • driverDate: 18/8/2014
        • driverVersion: 20.5.0.10
        • driverGUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}\0000
      • 78:
        • classID: Net
        • name: WAN Miniport (IPv6) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0011
      • 79:
        • classID: System
        • name: Intel(R) 82802 Firmware Hub Device
        • manufacturer: Intel
        • classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.18939
        • driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0031
      • 80:
        • classID: Net
        • name: WAN Miniport (L2TP) #3
        • manufacturer: Microsoft
        • classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.17039
        • driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
      • 81:
        • classID: Unknown
        • name: Canon MX490 series FAX (Copy 1)
        • manufacturer: Canon
        • classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
        • driverProvider: Microsoft
        • driverDate: 21/6/2006
        • driverVersion: 6.3.9600.16384
        • driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0009
1 answer
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1 answer
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Profile photo for Nolan Karr
Added an answer Jan 14, 2025 at 08:31 AM
Translate

Dear printer,

Thank you for posting your question on our forum.

To resolve the “printer in error state” issue, please try the following steps:

1. Clear the Print Queue:

go to Settings > Devices > Printers & scanners;

select your printer and click Open queue;

cancel all pending print jobs.

2. Perform a Power Cycle:

turn off the printer;

unplug it from the power source and wait for 60 seconds;

plug it back in and turn it on.

3. Update or Reinstall Printer Drivers:

open Device Manager and expand Print queues;

right-click your printer and select Update driver;

if updating doesn’t work, uninstall the printer, restart your computer, and allow windows to reinstall the drivers automatically.

4. Run Diagnostic Tools:

if your printer is an HP model, download and run the HP Print and Scan Doctor tool for troubleshooting;

check your printer manufacturer’s website for any official diagnostic tools.

5. Check Printer Status and Settings:

go to Settings > Devices > Printers & scanners;

select your printer, click Manage, and ensure it is set as the default printer;

confirm the printer’s status is Ready.

6. Reset the Print Spooler Service:

open Command Prompt as an administrator;

Type the following commands, pressing Enter after each: net stop spooler; net start spooler.

7. Verify Printer Connectivity:

ensure all cables are securely connected or the Wi-Fi signal is stable if the printer is wireless.

Should you have any other questions or need further assistance, please do not hesitate to contact us.

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