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Microsoft Store can't load/open
my microsoft store can't load/open , is there any assistance?
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Dear Emma,
Thank you for posting your question on our forum.
If your Microsoft Store isn't loading or opening, here are several troubleshooting steps you can try:
1. Check for Windows Updates
Make sure your Windows operating system is up to date:
- Go to Settings > Update & Security.
- Click on Windows Update and check for updates.
2. Restart Your Computer
A simple restart can often resolve many issues.
A simple restart can often resolve many issues.
3. Check Your Internet Connection
Ensure that your device is connected to the internet. Try visiting a website in your browser to confirm.
4. Reset the Microsoft Store Cache
You can reset the Microsoft Store cache:
- PressWindows + Rto open the Run dialog.
- Typewsreset.exeand press Enter.
- A blank Command Prompt window will open; wait for it to close automatically.
5. Re-register Microsoft Store
You can re-register the Microsoft Store using PowerShell:
You can re-register the Microsoft Store using PowerShell:
- PressWindows + Xand select Windows PowerShell (Admin).
- Enter the following command and press Enter:
Get-AppxPackage -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Wait for the process to complete and then restart your computer.
6. Check Time and Region Settings
Make sure your time and region settings are correct:
- Go to Settings > Time & Language > Date & Time.
- Ensure both options for automatic time setting and time zone are correct.
7. Use Windows Store Apps Troubleshooter
Windows has a built-in troubleshooter for Windows Store apps:
Windows has a built-in troubleshooter for Windows Store apps:
- Go to Settings > Update & Security > Troubleshoot.
- Click on Additional troubleshooters.
- Find and run the Windows Store Apps troubleshooter.
8. Disable VPN or Proxy
If you’re using a VPN or a proxy, try disabling it, as it may interfere with the Microsoft Store.
If you’re using a VPN or a proxy, try disabling it, as it may interfere with the Microsoft Store.
9. Check Firewall and Antivirus Settings
Make sure that your firewall or antivirus software is not blocking the Microsoft Store.
10. Create a New User Account
Creating a new user account can help determine if the issue is related to your existing account:
- Go to Settings > Accounts > Family & other users.
- Click on Add someone else to this PC and follow the prompts.
If you've tried all these steps and the Microsoft Store still does not open, consider resetting your PC or seeking further assistance from Microsoft Support.
If you have any other questions or need further assistance, feel free to ask!
