• Device-related issues
315 questions

keyboard mis function

since updates to win 10 my laptop no longer has functioning shift keys. i have checked sticky keys etc are all off. i have deleted driver for keyboard, restarted laptop to reinstall driver. i have been to laptop compies website and can find no driver updates for my model. acer 771555z.
any solutions.

1979 views
Oct 02, 2020 at 01:17 PM

Printer not connecting

Hello!
I recently used Auslogics to clean my computer. I believe I went to "optimize" to perform a deeper clean up. The question came up at the end to clean which I clicked on. My printer is now showing default, I cannot get it to connect to my internet either by the "wizard" or manually. HELP!!!
1361 views
Oct 01, 2020 at 03:56 PM

ssd external defrag

I have an external drive, SSD, attached to my computer thorugh usb3.
When I try to optimize it, it takes forever, and seems not to move along....is this an issue? or how can I defeag the external?

Thank you
1553 views
Sep 21, 2020 at 01:37 AM

яркость

у меня на ноутбуке делл после обновления программы монитора пропал ползунок настройки яркости есть только ночной режим ина клавиатуре тоже не работает настройка яркости что делать уже не знаю
1329 views
Sep 18, 2020 at 01:12 PM

Adding WiFi to HP EliteDesk G2 TWR that does not seem to have WiFi built-in

I have HP EliteDesk G2 TWR with motherboard specs per below. I need to have WiFi as a back-up to existing LAN hardwired internet connection. It does not seem to have WiFi as option built-in. I bought Netgear Model A7000 AC1900 WiFi USB adaptor, and i installed software etc,,, but that does not seem to work either. Per motherboard specs below there would appear to be two open slots available.

1. Any suggestions as to getting the external WiFi USB adaptor that I already bought to work?

2. or do I need to get/install some sort of PCI wifi adaptor/card?
Or what... help?

Slot3 / X1PCIEXP2: Available
Slot4 / X4PCIEXP: Available


Name, Value
Motherboard
Manufacturer: HP
Product: 8053
Version: KBC Version 05.39
Serial Number: PESUC0ECY9Y2X0
Ports: 38
Slots: 4

Ports
Port Connector 0: Keyboard Port
Port Connector 1: Mouse Port
Port Connector 2: Serial Port 16550A Compatible
Port Connector 3: Serial Port 16550A Compatible
Port Connector 4: Video Port
Port Connector 5: Video Port
Port Connector 6: Video Port
Port Connector 7: Network Port
Port Connector 8: Audio Port
Port Connector 9: Audio Port
Port Connector 10: Audio Port
Port Connector 11: Audio Port
Port Connector 12: Audio Port
Port Connector 13: USB
Port Connector 14: USB
Port Connector 15: USB
Port Connector 16: USB
Port Connector 17: USB
Port Connector 18: USB
Port Connector 19: USB
Port Connector 20: USB
Port Connector 21: USB
Port Connector 22: USB
Port Connector 23: USB
Port Connector 24: 8251 Compatible
Port Connector 25: 8251 Compatible
Port Connector 26: 8251 Compatible
Port Connector 27: 8251 Compatible
Port Connector 28: 8251 Compatible
Port Connector 29: None
Port Connector 30: None
Port Connector 31: None
Port Connector 32: None
Port Connector 33: None
Port Connector 34: None
Port Connector 35: None
Port Connector 36: None
Port Connector 37: Keyboard Port

System Slots
Slot1 / X16PCIEXP: In Use
Slot2 / X1PCIEXP1: In Use
Slot3 / X1PCIEXP2: Available
Slot4 / X4PCIEXP: Available

BIOS Details
Name: N01 Ver. 02.47
Manufacturer: HP
Version: N01 Ver. 02.47
Copyright: HPQOEM - 0
Date: 4/28/2020
Size: 16,384 KB
1861 views
Sep 16, 2020 at 05:48 PM

Microsoft Teredo Tunneling adapter not working

My adapter has stopped. I need to get it up and running again..
1345 views
Sep 11, 2020 at 04:36 AM

JBL Bluetooth Issue

JBL Cannot connected as Stereo Device
1626 views
Sep 09, 2020 at 12:16 PM

after tweaking system using Auslogics, sound doesnt work. help pls

when i try to play an audio file, it shows up with this: 0x80040154

kindly help

thanks
1272 views
Sep 09, 2020 at 03:56 AM

Sounds like a quiet popping when playing music offline or online.

Also videos like youtube or anything will glitch for a second at random for no reason. I have factory reset this PC and have not fixed it yet. I don't know if it's windows 10 or this new PC but it is quite annoying My old PC that I gave away never had this problem, but it was also windows 7. Also I don't know the device or subcategory, but I had to put something :|
1324 views
Sep 02, 2020 at 09:21 AM

slow internet

Since installing your software and optimizing my internet has gradually slowed down to a crawl. After checking all other issues I could think of I went to rescue centre and reverted back to only restore date available which in itself was unusual as when going through the various tools a couple of weeks ago there were 3 or 4 restore dates. After doing a restore the internet speed improved but after a day or so it is right back to a crawl. I do run a VPN for security but disabling the VPN makes no difference. Any suggestions as where to look?

ps - just checked off the realtek as I have no idea where the problem is
1281 views
Sep 01, 2020 at 11:25 PM

System Reserved Partition

As far as I can tell I lost my SRP after a Windows 10 v20H2 update. How do I get it back or do I not need it? I went back to version 2004 and still can't find it.
1722 views
Sep 01, 2020 at 08:30 AM

Brightness control not working

I've got a Lenovo Y50 laptop. Display brightness is usually controlled by Fn + up arrow and Fn +ndown arrow. Brightness controls are not working. Not sure when this started happening.
1424 views
Aug 28, 2020 at 02:59 AM

WiFi keeps disconnecting

For about 9 months now often when I click to go from one webpage or website to another my Wi-Fi disconnects. I either must reconnect via the Internet icon or when I run the Windows Network Diagnostics it always tells me that "The default gateway is not available" and it fixes it. I have run all sorts of 'FIXES' found on the internet but still not fixed.

Up to date Windows 10, Firefox & Norton 360. Was doing the same thing when I used AVAST.
1346 views
Aug 18, 2020 at 02:08 PM

fed up with lack of space on C Drive...what am I doing wrong?

I am trying to do everything right. Vigilance, using auslogics and bitreplica, as well as duplicate file finder, however almost every day, my hardrive fills up, and I can barely get a file to open, due to lack of memory. I have done everything that I know, to try to have all files saved to onedrive, or icloud, but it doesn't seem to make any difference! The computer jams up, because it has reached maximum capacity! Why does this happen, when I am saving files to onedrive (cloud storage). I'm really about ready to chuck this new laptop into the rubbish bin. But.....all available 'new' laptops appear to only have minimal hard drive space. The retailer told me to save my files to the cloud, which is what I am doing, so why does the C drive continually fill up. I move stuff to an external hard drive, in an attempt to free up space, but as soon as bitreplica runs, I'm back to square one. I'm so frustrated, as it takes several minutes just to open a word document. Please please please, can you give me some guidance / direction as to what it is that I am doing wrong. Regards, Kerry

1600 views
Aug 17, 2020 at 09:27 AM

Not Working

How to fix microphone not work
1203 views
Aug 14, 2020 at 06:55 PM

I cannot hear anything on videos etc

I used malwarebytes to eliminate issues regarding popups and since then I cannot hear any videos. I have tried everything from chrome settings (BTW no sound on Explorer or Edge either) up to and including this software to correct. However to no avail.

There must be something I am missing...please help.
Bob
1005 views
Aug 14, 2020 at 02:57 PM

PC cannot see a webcam

A webcam physically presents on my PC, but system cannot recognize it. I tried many apps to detect a webcam but they did not help.

Thanks in advance.
1248 views
Aug 13, 2020 at 09:07 PM

Bluetooth device

My handsfree blue tooth device will connect but the sound will still go through the computer's speaker and not the bluetooth. What is causing this?
1210 views
Aug 11, 2020 at 04:09 AM

Mumble access to mic desabled

Somehow it happen, now I look how to get back access
1086 views
Aug 10, 2020 at 11:35 PM

Necesito una solucion

Quisiera que me ayuden con un problema,
puede que halla activado algo por accidente de este programa y ahora ya no puedo cambiar el brillo de la pantalla no encuentro ninguna configuracion, tampoco es un problema de controlador grafico ya lo actualize.
Ayudenme a solucionarlo
1236 views
Aug 10, 2020 at 06:18 PM

Apple compatible tools?

Will there ever be an Apple tool?

362 views
Jul 08, 2024 at 06:49 PM

Camera is not detected

Why might my cameras not be detected since install?
299 views
Aug 20, 2024 at 07:58 AM

Bluetooth option gone after Win10Pro install

I updtaed from Win8.1 to Win10 now I have noe bluetooth option. Help
287 views
Sep 17, 2024 at 07:04 PM

Touchpad

J'ai un touchpad qui peut s'auto-éclairé et qui a une fonction de pavé numérique incluse. Depuis la mise à jour, ces fonctionnalités ont disparues de mon touchpad. J'ai un Zennbook 14 oled. Comment les faire fonctionner???
274 views
Sep 07, 2024 at 09:17 PM

Какой лучше в этой линейке адаптеров

Какой лучше в этой линейке адаптеров. Качество-производительность
260 views
Aug 16, 2024 at 02:10 PM

duplicates and empty files, pictures, programs, etc

how do i go about cleaning up my pc's empty, non existant and duplicate files, programs, videos, etc
255 views
Sep 01, 2024 at 02:52 AM

Low FPS in large group settings.

I have a pretty decent computer that I had built 5 years ago for online gaming. Whenever I am in a large group setting with 15+ people I get significant FPS loss down to 10-15 FPS. It makes it impossible to play competently and affects my performance drastically in such settings so much so to the point that groups don't want me joining them because it is such a hindrance. My gaming laptop that was significantly cheaper by about $4,000 runs the same game more smoothly in these settings with 15+ people. I would really like to get to the bottom of what is causing this to happen so I can play competently and progress with my team.
227 views
Sep 15, 2024 at 06:35 PM

update

WindowsUpdate Not working due to corrupted files & MSOffice 10 Prof does not install
183 views
Oct 20, 2024 at 05:24 PM

old drivers

Change old drivers
176 views
Nov 29, 2024 at 04:13 PM

Drivers

The same drivers keeps coming up in the dianostics:

Here's a snapshot of the drivers.

Could someone tell why this is happening?
168 views
Nov 11, 2024 at 04:55 PM

Hard Drive disk usage 100%

Hard Drive disk 100% usage...How to reduce disk usage?
148 views
Nov 12, 2024 at 11:19 PM

USB Erkennung

Mein PC erkennt meine USB Sticks nicht mehr
125 views
Nov 04, 2024 at 12:18 PM

Se requiere ver en el administrador de dispositivos de windows 10 el icono de bluetooth

no se activa el icono en el administrador de dispositivos de window 10 para el bluetooth, por lo que no puedo emparejar ningun dispositivo de este tipo mediante bluetooth
117 views
Nov 13, 2024 at 10:31 PM

My computer does not see any phones connected via USB

My computer does not see any phones connected via USB cable. I tried changing both phones and cables. The computer sees the component itself but cannot access it in the hard drive menu. I always give access to files on the phone and the phone itself charges normally
101 views
Dec 18, 2024 at 10:56 AM

i cannot play sound in my headphone conected via bluetooth

can you please help me fix my sound. it doesnot work!
22 views
Jan 01, 2025 at 05:36 PM