• Windows-related issues
941 questions

Protect Doesn't Recognise MS Edge

It was working for a while on Bostspeed 10, but then it stopped working. I upgraded to Boostspeed 11 because there was no support for BS10 after BS11 came out.

BoostSpeed 11 still doesn't appear to recognise Microsoft Edge

1251 views
Nov 12, 2020 at 08:55 PM

Запретить windows кэшировать в mapping file

Добрый день. Иногда падают игры, с ошибкой на нехватку оперативной памяти. Проблема в том что WIN10 уводит в кэш слишком много памяти. На скриншоте 1.6гб+, но это после чистки. было 10гб.
Используя RAMMap.exe выявил что те 10гб были схаваны Mapped File: standby. Почистил. но сейчас опять память утекает..
как можно отключить это недоразумение?
Служба SuperFetch отключена. Что еще может жрать память и не отдавать её?
1210 views
Nov 12, 2020 at 02:19 PM

Siempre se sobrecalienta el cpu al 100%

Veo en el admin de tareas y dice integrator.exe usando 56% de cpu y optimizer.exe dice 23%
1288 views
Nov 12, 2020 at 01:32 PM

Intermittent PC Crashes/Freezes

To Whom It May Concern,

I intiated my original correspondence on the 5th November as indicated below:

I, now, upload the Event View Log, in the hope this will assist you in resolving this issue. Many thanks. As an aside, I think there should, also, be an option to 'Add File' from my account page. Instead, I am obligated to intiate another question to include this file and this should not be the case, when it is part of the same, initial, question.

This is a bit ridiculous. I am asked to create a log from the Event Viewer which is 'saved as' a .evtx file and now I cannot add it! Neither can I add it in a format that is recognised by Auslogics! Wow! Really, really helpful - Not!

I await an update at your earliest available opportunity.

Kind regards,

Ian

Ian R. W

Dear Ian,

Thank you for posting your question on our forum.

The easiest way to solve the issue is to uninstall the program that creates this error or contact their support.

Often, such errors are created by hacked software or bugs in software that can only be solved by their developers.

Running the command "sfc / scannow" in CMD under the admin might help with the issue.

You can also send to our support logs with system information and event viewer so that we can better understand the issue.

To get the system information report press Start -> Run, type in MSINFO32 and press the Enter button. Save the report using the File -> Save menu option.

To get logs from event viewer, please do the following:

1. Press the key combination "Windows" + "X"

2. Select "Event Viewer"

3. Expand the "Custom Viewer" subsection

4. Select "Administrative Events"

5. Expand the "Action" menu

6. Click on "Save all events in custom view as ..."

7. Save log to PC

If you need any further assistance or have any other questions, please do not hesitate to contact us.

Upvote (0)

Ian W
Edited 7 days ago
Waiting for moderation
Dear Suzanna,

Your prompt response to my request for technical support is very much appreciated.

Further to your recommendations I have now run the commend "sfc /SCANNOW in CMD under the Administrator privileges.In the event, corrupted files were found and successfully repaired.

At this stage, I think I will see if this provides system stability, before sending the associated report with the Windows Event Viewer.

I remain grateful for your attention, time, effort and co-operation in this assisting me to resolve this issue.

Kind regards

Ian

Ian R. W

[/private]
Dear Suzanna,

Further to my correspondence sent to you on the 5th November, I have continued to receive intermittent crashes/freezing on my PC, so as recommended, I attach the associated Event View Log, in the hope this data will be able to assist you in resolving my issue.

Kind regards,

Ian

Ian R. W

1190 views
Nov 12, 2020 at 01:09 PM

battery not charging

my battery is not charging. i lost the invoice from the assus dealer in goa, india namely INTECH COMPUTERS, Porvorim, Goa. He is not giving the duplicate. checked online and saw that the warranty of this laptom expires on May 27, 2020, whereas I bought this laptop in April 2020. I smell something fishing with this dealer. took it to service centre, they say that warranty expired as above, and if at all they can help they want the invoice.

1507 views
Nov 12, 2020 at 12:01 PM

archivos duplicados

como eliminar archivos duplicados
1209 views
Nov 10, 2020 at 11:53 AM

Не очищается корзина

Не могу очистить корзину,требуется разрешение администратора компьютера,кроме меня больше нет пользователей на этом компьютере !
Восстановить файлы не получается,очистить нельзя,вырезать тоже,проверял компьютер на вирусы и делал проверку дисков,всё хорошо
Что делать,как очистить корзину ? Меня это очень раздражает !
Windwos 10 x64

1232 views
Nov 09, 2020 at 07:12 AM

блютуз гарнитура

не могу подключить блютуз гарнитуру, система ее видит но не подключает

1424 views
Nov 08, 2020 at 03:29 AM

computer shutsoff randomly

About A WEEK AGO MY COMPUTER STARTED SHUTTING OFF AT RANDOM.
1243 views
Nov 07, 2020 at 01:06 AM

display scaling

there is no nvidia in the settings display scaling, there is only gpu
I play cs go, and I would like to know how to optimize the pc for this game, + I want to minimize impuct lag
the mouse often floats and the screen is blurry
1242 views
Nov 05, 2020 at 09:49 AM

rundll32

Hi,
Trying to fix 'Enter your user name and password for th efollowing server' message - when I go into mail accounts and re-enter the password a rundll32 problem comes up. Should I run your software Auslogics Trouble shooter?

Thank you,
John.
1084 views
Nov 04, 2020 at 10:48 PM

PC Crashing/Freezing

To Whom It May Concern,

In recent weeks, I have been experiencing intermittent crashing/freezing of my PC. This sometimes happens 1/3 times a day or I can go a few days without it occurring at all. It is not, actually, a BSOD - just a "straightforward' freeze or crash.

When accessing the Windows Event Log, the common denominator would appear to be identifed as follows:

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

I would consider myself reasonably computer savvy, describing myself as a software 'Geek', in addition to having set-up remote computing facilities. However, this is difficult to readily identify and despite, browsing the Internet extensively, I find I cannot resolve or prevent this from crash from occurring.

The only 'fix' I have reviewed is accessing 'Windows Services' that requires the 'Server to be restarted' but as this is already running (having reset itself?) I cannot, actually, do anything:

https://social.technet.microsoft.com/Forums/en-US/cd53a3ed-3833-4a62-8784-2ab3fa0c464e/unable-to-open-the-server-service-performance-object-the-first-four-bytes-dword-of-the-data

Any advice, recommendations or support you an afford me would be very much appreciated.

I am grateful for your attention, time, effort and anticipated co-operation in assisting me to resolve this perplexing and frustrating issue.

Kind regards to you and your colleagues at Auslogics

Ian

Ian Willsher
1533 views
Nov 03, 2020 at 11:11 PM

Video issues

Hi There,
I can be happily working along, and if I need to see a video file, I can... but then, sometimes it stops, and I cannot make the video work again.
I have Driver Updater, but if I reboot the computer, the video function will work again.
Sometimes, if I run a BoostSpeed scan, the video might work again. It can still stop again, but if I Boost Speed again, it may not make the video run again.
So I have to reboot again instead, which is pretty time consuming.
My initial thought is I'm missing video drivers, but i have Driver Updater.
Can you advise and help me?
1494 views
Nov 03, 2020 at 06:14 AM

Wana know how to change additional calendar

hello there , how to change additional calendar for windows 10 ? i need to change this chinese additional to persian (iran) ,, thxxxx

1279 views
Oct 30, 2020 at 11:55 AM

Windows Blue Screens

Hey,
Im getting a lot of windows blue screens, Kernel issues and Server exceptions and memory as well, i did a lot of testings like memory testings, when i do windows file check, when i run CHKDSK check in cmd i get files are NTFS error, Any help?

1221 views
Oct 29, 2020 at 01:37 PM

Duplicated Folder

Hello,

My name is Eric Borges and I am having an issue that when I update my windows 10 it's duplicating the windows folder in my C:, (follow attached). I've try to delete in many ways and even tho with the Auslogics app is not working, it's saying that the folder is deleted, but it's not. Is there any way to remove it permanently?

Best.
1740 views
Oct 27, 2020 at 07:40 PM

exploler.exe ошибка приложения сервиса

ПОДСКАЖИТЕ ЧТО ДЕЛАТЬ я очистил ненужные папки в как вдео иображения музыка перезагрузил ноутбук октрываю проводник жду секунд 10 пишет exploler.exe ошибка сервиса преложения и так каждый файл по типу панели инструментов скажите что делать пожалуйста а то меня мама убьет елси узнает она просто инода заходит в мой ноут и бдет спрашиват что уже бл такое и все пипец мене скажите прошу вас переустановка я оюсь делать это или мне надо вызывать мастера , еще я смотрле в инете что там водишь команду srw /scannow пошло до 84 процента сморю пишут показало есть неисправеные файлы исправил некоторые неисправились перезгрузили комп или ноутбук и появился синий экран оно дошло у меня до 84% и я остановил и я сейчас НЕЗНАЮ ЧТО ДЕЛАТЬ СКАЖТЕ ПОЖАЛУЙСТА ЧТО ДЕЛАТЬ ПРОШУУУ ВАС ОТ ВСЕГО СЕРДЦА
НО СЛИ ВЫБИРАЮ ЛЮЮ\БОЙ ФАЙЛ В ВАШЕМ ПРИЛОЖЕНИЕ ВСЕ ОК ЧТО ДЕЛАТЬ Я ВЫДЕЛЮ ЛЮБОЕ ХОРОШО Я ПРОСТО ХОЧУ ЧТОБ ВЫ ЭТО УВИДЕЛИ

1290 views
Oct 27, 2020 at 11:59 AM

Компьютер тормозит и зависает

В некоторые моменты зависает компьютер, иногда зависает отдельные поля(рабочий стол, панель задач, меню Пуск).
Курсором мыши возможно передвигать, но с различными программами невозможно взаимодействовать, а некоторые попросту не отвечают. Открытие вкладок и поисковые запросы в браузере выполняются очень медленно, а при просмотре видео(на том же Youtube) долго загружается.
Сначало подумал на выход из строя процессора, т.к он не слишком уж новый, да и проблема мне показалась такого рода. Почистил и заменил термопасту процессор, на вид он в хорошем состоянии(без сколов и царапин). После этого пол дня все было нормально но потом все продолжилось.
Дальше я начал искать решение проблемы в интернете, чего я только не перепробывал, и выключение службы Центра обновления Windows, проверки на вирусы и мусорные файлы, чистил реестр, дефрагментировал диски( для этого скачал данную программу). Только после дефрагментации дисков компьютер работал без перебоев и зависаний день, но на следующий все по новой.
Уже незнаю в чем может быть проблема, единственное на что подаю подозрения так это жетский диск, но и то не факт что это верно

1605 views
Oct 27, 2020 at 09:03 AM

A little advice before running this feature

I am not having any windows 10 problems but am a little concerned about your optimization feature to remove outdated windows files. In my case there are 43.16 GB or 28,000 items indicated that could be cleared. The warning is that after this some files may have to be downloaded from Microsoft. Is this amount of files typical. My system has had Windows 7 on up so maybe this would help but there are so many of these files I dont want to crash my system. Any tips or advice on this would be appreciated

Mark
1292 views
Oct 27, 2020 at 03:49 AM

Turn indexing back on

Hello! Bootspeed disabled indexing. How do I enable it back?
1444 views
Oct 26, 2020 at 03:26 PM

system

Hello. I have an asus notebook F3L. Windows 7 system. There will be no more new year updated. I do not know if I should install a new Windows 10? if the computer is old and how it will work

5355 views
Nov 28, 2019 at 10:34 AM

Unknown Software Running

Hi - I see this widget on my desktop all the time and I am not sure what it is. Trying to Google it said it was part of Chrome but I uninstalled Chrome and its still there - I'd really like to remove it, it's annoying and seems to provide no useful function. Picture attached.

5333 views
Oct 26, 2019 at 05:36 PM

CANNOT FIND SYSTEM RESTORE

My System Restore program seems to be gone.When i press System Restore in the Control Panel it thinks my computer is Windows &.It's Windows 10.How do i make a restore point?

5323 views
Dec 27, 2019 at 12:32 PM

Error message

I have tried several times to update Windows 10 Home but continue to receive error message Ox80073712 .Can you help?

5285 views
Nov 19, 2019 at 01:58 PM

windows search do not work

after using your softver , I lost windows search ;( . On my PC , on windows search table , word are not displayed . I try everithing from the google and you tube , but stil not work . Please help me to resolve this problem , I use this functiont every day
5255 views
Aug 15, 2019 at 06:46 PM

error 400

Have been getting error 400 messages lately, like a lot! Mostly I can just highlight the text in the sedarch box, press enter again and I get where I am going but this isn't right. Help!
Thanks!
Rob Green
5175 views
Jul 24, 2019 at 12:56 PM

ms-resource: ProductName を取り除きたい

Windows10 バージョン 2004 (OSビルド 19041.207)
スタートメニューのその他グループに

"ms-resource: ProductName"  を取り除きたい


このアプリは開かず、アンインストールもできない

3074 views
Apr 22, 2020 at 01:56 PM

ESENT Help.

svchost (3804, R, 98) SRUJet: New log file cannot be created because the database cannot write to the log drive. The drive may be read-only, out of free disk space, misconfigured, or corrupt. Error -1032.
svchost (3804, R, 98) SRUJet: An attempt to create the file "C: \ WINDOWS \ system32 \ SRU \ SRUtmp.log" failed with the following system error: 5 (0x00000005): "Access is denied.". File creation will fail with error -1032 (0xfffffbf8).
2417 views
Feb 25, 2021 at 10:36 AM

wondpws 10 don't boot

Hello,

My windows 10 home can not boot after a registry cleanup. It was stopped at the laptop logo and not going thro. Later attenpt to boot shows bluescreen with "BAD SYSTEM CONFIG INFO".

I have tried BCD fix, but got "access denied". I tried rewrite config, but my Regback is empty with no backup reg files. Please advise how can I get the thro?

Thank you.
2355 views
Jun 09, 2021 at 08:00 PM

Bought a TP link Bleutooth usb

Dear Support,

I have bought a TP link UB400 USB and inserted it in the USB port immediatly i had connection.
Then i update the drivers for windows from your package i bought two or 3 days ago and it updated the driver to Bleusolell drivers.
fter nothing seems to work anymore on bluetooth aspects.
Also the CSR software downloaded give me u huge pain because i could almost not removed it anymore.

I need the old driver from windows apperently that is not bluesoleil as this is not responding.

The Bleutooth usnb device i can see in the list of devices but will not react.


Thank you fore th help as suh.

regards Rob.

2271 views
May 12, 2020 at 07:48 PM

Driver power state failure

Driver power state failure , this is not getting ressolved even after updating all drivers of the system. Tried various methods listed on the internet, changed settings many times. Even Auslogic couldn't solve it.

2176 views
Mar 01, 2020 at 06:05 PM

File transfer software

I thought you guys offered a file-transfer system a while ago. Or am I mistaken?
I want to send a 300 MB video to a colleague, but could not find any reference in the main menu to do so.

2036 views
Dec 10, 2019 at 12:05 AM

Bluetooth

Hello, I can't turn on Bluetooth, the device is visible in the device Manager, Windows 10 does not turn on

2015 views
Sep 13, 2020 at 10:19 AM

After uninstalling webroot, their core service is stuck in my pc, and I can't remove it

Hi, this is my last qustion, and the most importent one. I just installed webroot, but I found a better one, and their core service is stuck in my pc. I tried everything( safe mode, antivirus remove tool....) all didn't work. So please help!
1939 views
May 10, 2021 at 11:57 PM

Computer Freeze on Restart and Shutdown

Hello,

Everytime I sleep my computer instead of shutting it down and then go back on later to use it and then shut it down it freezes while loading the shutdown. Same thing when I go to restart it. When I don't sleep it before shutting it down it shut's down/restarts without any issues.

Sometimes it says, "Windows has ran into an error, please wait while we send the error report :)". And at the bottom of this page it says please tell your computer expert (something like that) the following: Memory_Management Error 004. After the this page reaches 100% (for sending error report) it just freezes.

The only way I can shut down my computer when all of the above happens is holding the power button down.

Eli

1928 views
Mar 29, 2021 at 02:21 AM

Microsoft Store の各ソフト 文字化け と Microsoft Store の各ソフト 起動出来ない

Windows10 のMicrosoft store では、文字化けが多いのため、ソフト起動出来ない。 

例、ペイント3D、フィートバック、ニュース、天気、マネー 他。

前回は、文字化けが無かった時にはソフト起動できたのに、出来なくなった。

1921 views
Apr 14, 2020 at 03:15 AM

Bluetooth not working

Bluetooth isi not working. Please suggest remedial measures to resolve the issue.

1890 views
Dec 14, 2019 at 03:30 AM

Slow browser and switching applications

I believe I have run all of the BoostSpeed tools. However, my system is now just slow...

There are long delays when switching apps (i.e., I had to close BoostSpeed with Task Manager and reopen it to avoid a interminal hour glass when opening this form)

Opening new broswer tabs can take 10s of seconds to forever. i primarily use firefox and have tried clearing the cache and cookies. The loading indicator on the tab just keeps cycling, sometimes even after the screen refreshes it keeps cycling.

I use Norton, but I do not think it is blocking anything. One thought, I may have unintentially disabled a needed start-up application I checked the interet speed here and its 1MB down and 5MB up... At home I have the same problems with >100MB. I'm using a new Lenovo Yoga , windows 10 PC.

Let me know if I can run/export anything to help you..

Thank you, Jim Winer
1835 views
Nov 24, 2020 at 03:41 PM

OpenAL32.dll.

Пожалуйста посоветуйте файл OpenAL32.dll. последствия

1821 views
Apr 19, 2020 at 06:26 AM

Настройка RDP

Windows Server 2016. Как настроить удаленный доступ к этому серверу через RDP? Все где надо включено, а доступа нет. Выдает ошибку "Произошла внутренняя ошибка". Причем к другому серверу с Windows Server 2016 доступ есть.

1816 views
Feb 11, 2020 at 06:22 PM