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rich
Asked Mar 26, 2022 at 01:17 AM

product key

Sorry I have two questions in one I'm considering buying the software but when I run my multiplexity after rebooting it is asking for my product key I have to enter my product key every time I want to run it I need to work around for that



also Malwarebytes does not allow me in some inches to run the program
7 answers
rich
Added an answer Apr 05, 2022 at 09:39 AM
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you have it all wrong what I'm asking has nothing to do with Malwarebytes... Every time I will run bootspeed, it clears out the product key that I have been using for Multiplicity... See attached

Vera Smith
Pro answer
Added an answer Apr 05, 2022 at 09:42 AM
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Dear rich,

Thank you for your reply.

To prevent BoostSpeed from erasing your Multiplicity passwords, please add it to Ignore Lists. Open BoostSpeed => Settings => Ignore Lists. Click on the Add Folder button and enter folder address C:\ProgramData\Stardock\ (see the screenshot below):

If you continue having problems, please let us know, we will be happy to assist you further.

rich
Added an answer Apr 08, 2022 at 09:06 AM
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I did exactly as you said I have included a screenshot, I'm still having to input my product key

Vera Smith
Pro answer
Added an answer Apr 08, 2022 at 09:10 AM
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Dear rich,

Sorry to hear your issue was not resolved.

Your last reply didin't contain a screenshot, could you please try to attach it once again?

Thank you in advance!

rich
Added an answer Apr 18, 2022 at 01:58 PM
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FIX OR I WILL GO ELSEWHERE, LAST CHANCE, what else do you need

Vlad Topchev
Pro answer
Added an answer Apr 18, 2022 at 01:59 PM
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Dear rich,

Thank you for your reply.

If you are certain that your Multiplicity license key is being deleted by BoostSpeed, please use the Rescue Center (File > Rescue Center, select a backup and press “Restore”) to restore changes made by BoostSpeed. Then temporarily disable BoostSpeed autostart (Ctrl+Alt+Delete >> Task Manager >> More Details >> Startup).

Activate your Multiplicity program, restart your computer and check the program’s activation. If the key clearing problem persists, it means that the Multiplicity activation was not reset by BoostSpeed.

We also recommend temporarily removing Malwarebytes from startup and repeating all the steps to activate Multiplicity.

If you continue having problems, please let us know, we will be happy to assist.

Vlad Topchev
Pro answer
Added an answer Mar 28, 2022 at 06:14 PM
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Dear rich,

Thank you for posting your question on our forum.

If you already have an activation key, please enter it in the appropriate field by clicking on the 'Enter Product Key' button.

If you don't have an activation key yet, you can use the trial version of the program by clicking on the 'Start 30 Day Trial' button.

To add a program to the Malwarebytes exclusion list, go to Settings (wheel icon in the upper right corner) > Allow list. Click on the 'Add' button. A pop-up window will appear allowing you to select the type of exclusion.

If you continue having problems with the program, we recommend contacting Stardock Support Team on their official website: https://www.stardock.com/support/

Should you have any other questions or need further assistance, please do not hesitate to contact us.

Vlad Topchev
Pro answer
Added an answer Apr 18, 2022 at 01:59 PM
Translate

Dear rich,

Thank you for your reply.

If you are certain that your Multiplicity license key is being deleted by BoostSpeed, please use the Rescue Center (File > Rescue Center, select a backup and press “Restore”) to restore changes made by BoostSpeed. Then temporarily disable BoostSpeed autostart (Ctrl+Alt+Delete >> Task Manager >> More Details >> Startup).

Activate your Multiplicity program, restart your computer and check the program’s activation. If the key clearing problem persists, it means that the Multiplicity activation was not reset by BoostSpeed.

We also recommend temporarily removing Malwarebytes from startup and repeating all the steps to activate Multiplicity.

If you continue having problems, please let us know, we will be happy to assist.

rich
Added an answer Apr 18, 2022 at 01:58 PM
Translate

FIX OR I WILL GO ELSEWHERE, LAST CHANCE, what else do you need

Vera Smith
Pro answer
Added an answer Apr 08, 2022 at 09:10 AM
Translate

Dear rich,

Sorry to hear your issue was not resolved.

Your last reply didin't contain a screenshot, could you please try to attach it once again?

Thank you in advance!

rich
Added an answer Apr 08, 2022 at 09:06 AM
Translate

I did exactly as you said I have included a screenshot, I'm still having to input my product key

Vera Smith
Pro answer
Added an answer Apr 05, 2022 at 09:42 AM
Translate

Dear rich,

Thank you for your reply.

To prevent BoostSpeed from erasing your Multiplicity passwords, please add it to Ignore Lists. Open BoostSpeed => Settings => Ignore Lists. Click on the Add Folder button and enter folder address C:\ProgramData\Stardock\ (see the screenshot below):

If you continue having problems, please let us know, we will be happy to assist you further.

rich
Added an answer Apr 05, 2022 at 09:39 AM
Translate

you have it all wrong what I'm asking has nothing to do with Malwarebytes... Every time I will run bootspeed, it clears out the product key that I have been using for Multiplicity... See attached

Vlad Topchev
Pro answer
Added an answer Mar 28, 2022 at 06:14 PM
Translate

Dear rich,

Thank you for posting your question on our forum.

If you already have an activation key, please enter it in the appropriate field by clicking on the 'Enter Product Key' button.

If you don't have an activation key yet, you can use the trial version of the program by clicking on the 'Start 30 Day Trial' button.

To add a program to the Malwarebytes exclusion list, go to Settings (wheel icon in the upper right corner) > Allow list. Click on the 'Add' button. A pop-up window will appear allowing you to select the type of exclusion.

If you continue having problems with the program, we recommend contacting Stardock Support Team on their official website: https://www.stardock.com/support/

Should you have any other questions or need further assistance, please do not hesitate to contact us.