wrong core amount
Your program ver 13 reports that my I7 13700k have 12 cores but its supposed to be 16 with 24 treads. Why is that ?
Dear Dirk,
Thank you for posting your question on our forum.
We are really sorry you experienced problems with the software. We will appreciate your assistance in helping us figure out what went wrong and how we could fix it. Could you please send us the debug log file and the system information report?
To get these files, please follow the steps below:
1. Exit BoostSpeed with ‘File’ -> ‘Close’ menu command. Make sure that BoostSpeed is not running. Press Ctrl+Alt+Del, go to process monitor and stop BoostSpeed if it is running.
2. Download and unpack the archive by the link: https://drive.google.com/file/d/1nOVlhNrYyvBhRJ9I6aD_FzZkFvJSS17V/view?usp=share_link and run the file Auslogics_BoostSpeed_13.reg, agree to add the data to the registry when prompted. Then run BoostSpeed, answer 'NO' when the program asks you to disable debug mode and perform the actions that led to the issue. Wait for BoostSpeed to crash/finish, reboot your PC and check the C:\ProgramData\Auslogics\BoostSpeed\13.x\Logs\ folder for the files with .log extension. Archive this folder please.
3. To get your system information report, press Start -> Run, type in MSINFO32 and press the Enter button. Save the report using the File ->Save menu option.
Kindly send the information to our Support Team at support@auslogics.com.
Thank you in advance and we look forward to hearing from you!
Dear Dirk,
Thank you for posting your question on our forum.
We are really sorry you experienced problems with the software. We will appreciate your assistance in helping us figure out what went wrong and how we could fix it. Could you please send us the debug log file and the system information report?
To get these files, please follow the steps below:
1. Exit BoostSpeed with ‘File’ -> ‘Close’ menu command. Make sure that BoostSpeed is not running. Press Ctrl+Alt+Del, go to process monitor and stop BoostSpeed if it is running.
2. Download and unpack the archive by the link: https://drive.google.com/file/d/1nOVlhNrYyvBhRJ9I6aD_FzZkFvJSS17V/view?usp=share_link and run the file Auslogics_BoostSpeed_13.reg, agree to add the data to the registry when prompted. Then run BoostSpeed, answer 'NO' when the program asks you to disable debug mode and perform the actions that led to the issue. Wait for BoostSpeed to crash/finish, reboot your PC and check the C:\ProgramData\Auslogics\BoostSpeed\13.x\Logs\ folder for the files with .log extension. Archive this folder please.
3. To get your system information report, press Start -> Run, type in MSINFO32 and press the Enter button. Save the report using the File ->Save menu option.
Kindly send the information to our Support Team at support@auslogics.com.
Thank you in advance and we look forward to hearing from you!