• Issues with installed software
410 questions

logiciel

à l'ouverture de l'application un message d'erreur : 0x0000007E
j'ai supprimé 1 fois le logiciel
j'ai enregistré une nouvelle fois et à l'ouverture,jèai le méme message d'erreur

1246 views
Nov 28, 2019 at 10:39 AM

Samsung Kies Software side by side configuration

Hi guys. I am running a brand new installation of Windows 10, and i am attempting to install Samsung Kies to sync with my Samsung Galaxy S10+ smartphone, and it says that there is a side by side configuration error.

1672 views
Nov 26, 2019 at 07:25 PM

Отображение web страниц

При открытии web старниц в Хроме и Яндекс браузере часто страница сразу переходит в ее нижнюю часть. (Для перехода на верх страницы надо нажать кнопку Home на клавиатуре. )

Подозреваю, что это связано с дополнением, показывающим боковые вертикальные вкладки vtabs
https://chrome.google.com/webstore/detail/vtabs/okpnlgbgcfchbicbhjmmhldhkbkfilce?hl=ru

Можно ли исправить это неудобство?
Удалять дополнение не хочется - оно удобное.

Спасибо.
1229 views
Nov 16, 2019 at 05:07 PM

Fed Up with Spotify Slowness and Bloatware

Can everyone please strongly encourage Spotify to stop making their software slow and/or highly memory-intensive?

Failing that, I suggested many years ago that they should Release a Spotify Compact or Spotify Basic software option and that option is already on their Forum for voting on
1266 views
Nov 16, 2019 at 08:16 AM

Chrome isn't in Volume Mixer, Windows 10

Just starting today, YouTube, while in Google Chrome with Windows 10, won't play audio. It says the site isn't muted, as well as the browser saying that it allows audio to be played from YouTube. I checked the Volume Mixer, and Chrome won't show up at all.

Any tips/suggestions to get the browser back to Volume mixer?
1604 views
Oct 01, 2019 at 03:05 AM

Unable to to Receive Emails on Laptop and Desktop, etc

Since changing my password wuth my ISP and on Thunderbird, I am unable to receive emails on my Desktop, and now for some reason, I can n longer send them either. I also have problems with laptop, I can send but not receive emails.


Error message on Desktop: "An error occurred while sending mail, the mail server responded: SMTP.auth. Not alowed on Port 25"

For replies use:

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Roger Hilton

1279 views
Sep 06, 2019 at 12:23 AM

Not Receiving Emails

I am no longer able to receive emails but can send them, I have heard that there could be corruption in the system, can you help with this issue?
I have tried by re-installig the software,but I find all the settings arestill there, whereas I used to have ti restore backups.

Roger Hilton
5181 views
Sep 03, 2019 at 11:18 PM

Avira keeps deleting Boost Speed and all Auslogic *.exe files as a PUA.

Hi there,

I have been on mail with Mr. Alex Bratton of your Support Team. I am a registered purchaser of the Auslogics Boost Speed software, and I have had immense trouble with installing and running it as my Avira antivirus software keeps deleting all Auslogics *.exe files as PUAs having the virus "Auslogics.o" as reported in the Avira quarantine log.

Alex had suggested that I put Auslogics on the Avira scanner EXCEPTIONS list - which I did, but to no avail. Do they have an axe to grind with your software ? I have even sent an e-mail to Avira support telling them hat Auslogics software originates from a Company having its website www.auslogics.com, and to definately check both the antecedents of the Auslogics Company and their software as genuine and not PUA - and thus I requested them to reconsider the action against yyour software exe files. Theu have not yet got back to me regarding this.

I have so far installed and re-installed your Boost Speed software over 5 times since its purchase on 28.08.2019, and each time Avira deletes the *.exe files as well as the entire Auslogics folder in the C:\Program Files (x86) path, every time I shut-down and boot-up my laptop. And all this after making Auslogics an "exception" in the antivirus and real-time protection scanner settings of the Avira software .

Could your team please have a word with the Avira development team to resolve the vixing issue, as I am most certain there will be many othercustomers worldwide using both the Avira and the Aulogics softwares and facing these issues ?

I have actually reached a point of near frustration, as both the Avira and Auslogics softwares do a great job individually, but DO NOT LIKE EACH OTHER (cannot function together) as seen on my laptop !!

Kindly update me on a solution to this problem.

Many thanks,

Savio da Rocha Lobo,

Content hidden to protect privacy

1597 views
Sep 01, 2019 at 05:05 PM

Skype

I can't receive or send Skype calls on my computer. It's probably my settings. Advice, please!

5168 views
Aug 06, 2019 at 05:29 PM

Skype cannot sign in for several time

Hi,

It's pretty offen when my Skype cannot login or I'm unable to make any calls or send messages. My connection is fine, Windows works pretty good. Is ther any way to understand wha't going on?
1210 views
Jul 30, 2019 at 02:23 PM

Auslogics - Disk Doctor (Repair)

Hello Sir/Madam.

As per an initial scan with the Disk Doctor, it diagnosed having disk errors on my SSD.

For any further analysis, it states that my SSD will be dismounted and locked while it performs its majic.

My questions:
- What are the consequences if the SSD is not remounted onto my Surface computer,
- Is the Disk Doctor a reliable software, or could I be left in a lurch if the SSD is not reconnected to my computer and
- How long could the repair take. I have a 500 GW SSD.

Regards,

Pietro Di Zanno
883 views
Mar 15, 2023 at 04:35 AM

impossible de supprimer adobe acrobat cause FullTrustNotifier.exe

bonjour,
Comment supprimer adobe acrobat reader ensachant que lorsque je commence la procedure, il stoppe la uninstall car fullTrustNotifier.exe n'est pas marque comme installé, j'ai pourtant desactive le Adobe genuine notifier dans les services windows, supprimer les cles de registre notifierClient et supprimer manuellement les repertoires, mais je ne peux pas desisntaller depuis l'appli windows des programmes ni meme modifier, corriger, ou installer une autre version.
Toute aide est la bienvenue et le logiciel d'adobe pour nettoyer les mauvaises desinstallation: AdobeAcroCleaner, ne fonctionne pas, il ne repond pas en 10 sec apres le lancement..bref, tout pour plaire
Merci
Cordialement
882 views
Feb 21, 2024 at 05:01 PM

Deleted files

When removing files to speed up the computer, BoostSpeed deleted *.wsw files essential to my business. These are a part of a software application called Website-Watcher and include several hundred "bookmarks" that took years to develop. Can you tell me where they went and how I might recover them?
881 views
Jul 06, 2022 at 12:08 AM

My BoostSpeed app will not recognise my Pro status

Examples of this issue in the atchd doc.

My BoostSpeed is the Pro level app and it is good for another 300+ days. However, the app does not know this fact. It will not allow me access to the Pro features. It requires me to buy the Pro level features. I do not understand how the app indicates I have Pro yet at the same time the app thinks I only have the free version.

I do have and have paid for Pro for the 300 days.

When I tired to re-register the Pro license key, it indicates I'm already Pro registered. Yeah, that's obvious. Why doesn't the app know this?

Thank you for your support and education. Shane Ostrom,

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880 views
Jan 24, 2022 at 05:18 PM

Cartel que aparece cada vez que enciendo la CPU.

Hola. No lo manejo al programa como corresponde, pero tengo un problema que no me lo resuelve. Cada vez que prendo la CPU, aparece un cartel del antivirus de windows 11, que no lo puedo sacar. Me pueden orientar?
878 views
May 04, 2022 at 04:50 PM

tray icon

when you see the red x in the tray icon, how are you suppose to know what is it that needs to be fixed by boostspeed?
876 views
Oct 21, 2022 at 05:55 PM

Allow list

What do I have to add to Malewarebytes "allowed" list to get your software to run? If I run Malewarebytes it quarantienes your application.
872 views
Jul 06, 2022 at 11:39 PM

letters are very thin -hard to read

Dear Sir/Madam
After optimization the letters on facebook or on internet websites are vey thin and hard to read. How do i return back to previous settings? Its very difficult to read text/comments on web

How do i revert back changes
I have attach a typical page with current letter style. Can it be made more visible ? not bigger just more clear

Thank you
Andreas Y
867 views
Apr 17, 2022 at 09:46 AM

About BoostSpeed

Sorry about the bogus Subcategory- apparently I cannot send without one but BoostSpeed is not listed.
I want to set the program so that it does NOT wipe form-fill information from Firefox. I have been cruising through the settings but I don't see a way to do it.
860 views
Jun 05, 2022 at 09:12 PM

programa ya instalado

Tengo instalado el software BoostSpeed 13 en mi portàtil.
Cada vez que inicio sesion aparece un mensaje dandome opcion de descargar nuevamente el programa que ya tengo actualizado.
Ruego me indiquen que ocurre.
Muchas gracias.
857 views
Dec 05, 2022 at 11:53 AM

BoostSpeed wipes out VS2022 install data

Whenever I run the Boostspeed scan it wipes out all indication of my VS2022 installation. After the Boostspped run Visual Stuio VS2022 installer states there is nothing installed. Must restore with backups.

Please advise.

856 views
Apr 12, 2022 at 12:02 AM

Driver Updater on Win 11 platform

My laptop uses Win11 OS. I get notices that several drivers need update. I start Driver Updater. Shortly later I am notified Driver Updater cannot connect to sever. This only happens on Win 11,

James Denneny
855 views
Sep 19, 2023 at 09:32 PM

auslogics boostspeed

i hava auslogics boostspeed 12 and i paied for the new version 13. i didn't get he new version. can you send me a link to download the ne version.
855 views
Feb 01, 2023 at 05:48 PM

mistakes

Why does ABBYY FineReader 14 make mistakes in characters when scanning large and clear printed text without interference?
852 views
Jun 05, 2022 at 09:06 PM

Memory problems & Upgrade question

I want to upgrade to 13, but the only offer I have is for 3 PC's. I don't have 3; only 1 Is there a discounted rate now and in the future for one app?

I also have a problem with the fact that I have to use 2 memory hog apps. Do you have an app (similar to Iobit's) that will allow me o release unnessecary memory?
852 views
Jan 31, 2023 at 01:50 AM

display driver

card: geforce rtx 2060. During a recent driver update that failed the old nvidia driver was replaced by the basicdisplay.sys driver and my card is no longer even recognised by my system. Nvidia driver update fails. i've tried every fix listed, nothing works. Windows update fails with the 0x800703f1 error for everything now. You own driver updater now hangs at connecting to the cloud. I even tired a manual instal. that failed as well. How can i reinstall a display driver?
852 views
Apr 29, 2022 at 01:45 AM

Browser cleanup

How do I get Cyber Protect Home Office to remove privacy issues in my browsers? I have thousands (yes, thousands) of pointers or cookies identified in the scan that never get removed. None of the previous versions of BoostSpeed would remove the offending files either. Thank you.
850 views
Sep 07, 2022 at 09:22 PM

New Problem Notifiction

Now, everytime I turn on my computer, I get this notification and I don't know what the problem is.
848 views
Nov 27, 2022 at 08:25 PM

Never updates any drivers for two years now...

I do NOT want to uninstall Driver Updater. I want it to work and it has never updated a single driver, yet.
848 views
Dec 15, 2022 at 02:57 PM

PC slows down after a period of being on, following re-boot.

This has happened a while (over a year): I leave my PC on 24/7 to get updates, etc.

After I re-boot it works fine but several hours or perhaps a day later, the PC slows down and re-quires another re-boot.

I just noticed today, after upgrading to V 12.3.0.1 that, although it still slows down, I selected the Disable BoostSpeed instead of leaving BoostSpeed running in the background, and the PC immediately sped up to normal! This is the first time I have tried that.

Have you run into this anomoly before and/or do you have a fix for this?

Many thanks!
847 views
Jun 30, 2022 at 06:08 PM