• Device-related issues
315 questions

Windows 10 install software as admin

Request a report on what happened to my computer last year during the 12 months when it was attacked by powerful viruses and completely disabled - restore all settings, folders and data, solve device problems on (C, B)
711 views
Mar 15, 2023 at 08:51 PM

Brightness

I haven't use my laptop in awhile and windows 11 had installed itself. This messed a lot of things up and the laptop wasn't functionng properly anymore when I tried to fix it. I gave up and did a fresh install on it back to windows 10. I downloaded and installed all the updated drivers from the ASUS website and used auslogics driver updater to make sure the rest were up to date. Now I am unable to adjust screen brightness. The option doesn't work with the FN key option nor does it appear it windows setting anywhere. I've googled many options and all it says is to update the driver which I have done repeatledly. The only thing that doesn't work on the laptop now is brightness control. It seems to swtich just fine from using the onboard cpu graphics to the dedicated gpu.

Laptop ASUS 2021 ROG Strix G17 G1713QR
718 views
Feb 27, 2023 at 04:16 AM

Smart Card Service

Hello!
I have encountered the problem with Smart Card Service turning off. And I am actually using a smart card. I keep opening Services menu in windows and turning it on again. (Auto/manual no matter) It works then, but the next day it will be the same issue over and over again.
I suspect that BoostSpeed is turning it off as a matter of "optimisation". Who can I check and make it stop? I need this service running.
Best Regards, Dmitry
740 views
Feb 19, 2023 at 08:21 PM

адаптер

Почему не запускается и как обновить
748 views
Feb 14, 2023 at 10:24 AM

Driver Issues

Hello Dear Sir, Madam,

We have a AMD Radeon HD 6950 Graphics Card,
I looked all over the Internet for the right driver.. But I cannot find the one that works on our pc..
We use Windows 11 Pro X64

I have tried the most of drivers I could find, but none of them work as they should...
We have a HDR Display now, And with some drivers it is disabled.. Others it works with no problem.

As soon as we want to start a game for example Hitman 3..
It Does not start.. And with other games it prompts me to look for the new drivers for our graphics card...
That it is outdated... So please please help us fix this problem?

It would mean the world to us!!

I have added a pic, of the properties of the card with it, using the program speccy

Thanks for the help!

Best Regards!

740 views
Feb 10, 2023 at 05:11 PM

wrong core amount

Hi,

Your program ver 13 reports that my I7 13700k have 12 cores but its supposed to be 16 with 24 treads. Why is that ?
548 views
Feb 08, 2023 at 05:59 PM

external hard drive recovery

so i have ran check disk a few times on a external hard drive to see if i can possibly repair the thing and if not recover some things that are still on it. windows does not recognize the drive but 3rd party software does, so as i'm running check disk it sees one bad sector like at somewhat of the begging of the scan then it continues and runs almost to the end of the scan but does'nt qiute finish the scan, instead it suddenly stops, the screen goes black for a second and then it reboots windows and thats it. no log of what happened at the time of crash or the condition of the drive or the end result...nothing. so i'm wondering if you can shed some light on the situation and maybe some remedies if any? thanks, cweklund

P.S. under device at the top of this inquery what I choose does'nt apply to my question i just had to put something there so it would send. this is in regards to an external drive i have.
736 views
Feb 05, 2023 at 12:28 AM

RAM is getting full most of the time

Hi,

I have an 8GB RAM and getting full most of the time.

Is there a way or app that can auto optimize my RAM?

Looking forward to your reply.

Many thanks!

Regards,

Mark
687 views
Feb 02, 2023 at 12:54 AM

Boost Speed doesn't recognize SSD

Hey guys,

Boost Speed doesn't recognize SSD and claims that it is HDD. Yes, I am sure it is SSD, all other software recognizes it as SSD (programs like Speccy, etc.).

How can this be fixed?

Thanks.

John
659 views
Jan 18, 2023 at 10:55 AM

laptop HP all in one

De helderheid van het scherm is niet meer regelbaar
714 views
Jan 06, 2023 at 03:22 PM

Cannot connect Wifi.无法连接无线网

Hello, I used Auslogics BoostSpeed 13 to clean up the data. After cleaning, my DELL notebook (DELL 5520) could not connect to the wireless network. I could not connect to the network by using the external network card or the external network cable. How should I solve it? Looking forward to your reply, you can also reply me at 1574426325@qq.com


您好,我用Auslogics BoostSpeed 13进行了数据清理,清理之后,我的戴尔笔记本(DELL 5520)无法连接无线网,使用外置网卡、外接网线都无法连接网络。请问应该如何解决?期待您的回复,您也可以回复我的邮箱:

Content hidden to protect privacy

971 views
Jan 05, 2023 at 08:20 AM

удаление пустых папок Lenovo

Как удалить пустые папки Lenovo.
735 views
Jan 01, 2023 at 10:42 AM

cell phone

can i put bootspeed on my cell phone
854 views
Dec 29, 2022 at 09:30 PM

The Wireless Network Adapter cuts out

I keep losing the wifi connection while I am online. The Windows troubleshooter states the wireless network adapter has to be reset--which is does and the wifi works again...temporarily. Then it cuts out again and I go through the same drill, over and over.

What is messing with the WNA? No other device in my house using the wifi has this problem. Only my laptop I am using now.

Thanks...Shane Ostrom

848 views
Dec 28, 2022 at 08:20 PM

Пропал сигнал микрофона

ПОсле установки программы и первоначального сканирования программа запроила перезагрузку. ПОсле перезагрузки сигнал от микрофона пропал. Ни приложения, ни само ОС не может получить от него сигнал. Хотя при поиске проблем через настройки ничего не обнаруживается.
839 views
Dec 22, 2022 at 08:47 PM

ПОМОГИТЕЕЕЕ

здравствуйте что означает система прирываний
762 views
Dec 18, 2022 at 05:34 PM

Windows 11 Doesn't Hibernate on Alienware and HP Probook Laptops Anymore

I have two laptops, one an Alienware and the other an HP Probook, on which I have installed Boostspeed 13. Since installing on both PCs, neither hibernates anymore. They both sleep appropriately, but they don't hibernate. This was never an issue with Boostspeed 12. What has changed with the new software and how can I re-enable hibernation on both?
781 views
Dec 09, 2022 at 05:41 PM

MICROSFT 11

The lap top I use is fairly new, but is running windoews 10 pro, Microsoft constantly urge me to load certain up dates and when I try the message is cannot comply you need to purchase windows 365 for instance, but I have a perfectly good windows office already loaded can I stop the 365 nonsense or must i spend and buy 365.
660 views
Dec 09, 2022 at 08:41 AM

Bluetooth não conecta após usar softwares Auslogics

Olá! Após usar os produtos da Auslogics, Driver Updater e BootSpeed, não consigo conectar dispositivos via bluetooth. Há alguma configuração que possa resolver?
703 views
Nov 24, 2022 at 01:15 AM

パソコンが熱い

  パソコンの動作が遅く、動作音も大きくなり、パソコンの排気がとても熱くなって心配です。デフラグやクリーンアップすると少しの間静かになります。問題ないのでしょうか。また、どうすればいいですか?パソコン自体は5年目です。
617 views
Sep 06, 2022 at 12:33 AM

False alarms

I have this problem for many years now and I cannot find out what’s happening. When I start Windows, I hear a number of times the ding dong sound of hardware that is connecting and disconnecting. When I look into the Control Panel > Devices and printers, I see an icon showing up and disappearing. The label says: Unknown USB device (Device Descriptor Request failed). I checked all hardware connected to the PC more than once and for each piece of hardware there’s is an icon in the Control Panel. So I really don’t know to which piece of hardware this additional icon is related. After about 20 ding dongs, the sounds stops by itself. Sometimes this issue has gone for some time, but it returns as suddenly as it has been gone.
Any comment on this issue would be appreciated.

I made a .nfo file, but I cannot attach this file to this request form.
617 views
Apr 27, 2022 at 08:29 PM

Epson printer is not getting on

epson printer is not getting on.
610 views
Mar 09, 2024 at 04:51 PM

Power cord

I have a pc and monitor and the cables got mixed up when moving house.
My monitor is Acer K222HQLBID 21.5 Inch HDMI Monitor.
My personal computer is PACKARD BELL - iMedia S 2885 Desktop PC

One of the cables is a 5amp cable and the other is a 10 amp cable. They both have the same connection at the other end to attach to the equipment.
I cannot find the manuals and am having no success online to find the answer.

Do you know which cable is for the monitor and which cable is for the personal computer.

Which devise is used with the 5 amp cable and which device is used with the 10 amp cable?
609 views
Mar 24, 2024 at 07:32 PM

The graphics adapter performance

As a result of system optimization, I receive the message "The graphics adapter performance index is 8.1, which is lower than the average system performance index of 9.1. It is recommended that you replace the graphics adapter with a more powerful one."
My question: Does this affect overall system performance? What will change if I replace the video card with a more powerful one, given that I do not play video games?
606 views
Mar 19, 2024 at 02:21 AM

проблема с загрузкой

Здравствуйте У меня такая проблема очень медленно грузится ноутбук уже давно Приглашал мастера 1.5 года назад но попался компьюрный мошенник Он сказал сначала что у меня сильно поврежден жеский диск и нужно попробовать его восстановить Когда я спросил о цене он ушел от ответа и если это выйдет то потом продолжить дальше Он загружал какую то программу для восстановления и спустя где то часа сказал что диск восстановлен и нужно переустановить Windows Я даже не знал что новая установка снесет все нужные мне программы а у меня даже не было их копий Я согласился раз надо так надо Когда он сделал переустановку и установил 3-4 программы сказал что все сделал Япроверил да дествительно загрука стала быстрая и спросил сколько я должен Он начал заполнять какой-то договор и насчитал 27190 руб Я был в шоке и сказал что уменя столько нет и почему вы сразу мне не сказали во сколько мне выйдет ремонт Ябы никогда бы не согласился на такой ремонт Мастер сразу преобразилсяи из доброго услужливого превратился в холодного жесткого дельца Стал просто давить и вымогать деньги Я долго с ним спорил отдал сколько у меня было всю пенсию 12000 руб и еще я ему буду должен 8000 руб То есть он мне сделал скидку в 7000 руб Потом уже в Интернете я нашел что так разводят стариков на деньги компьютерные мошенники Через месяца 2-3 все вернулось обратно и ноутбук стал по прежнему медленно грузиться Теперь я боюсь вызывать каких то мастеров боюсь что опять меня обманут Скажите каким образом мне можно помочь чтобы была быстрая загрузка
604 views
Jan 09, 2024 at 10:57 AM

Drive is 81% fragmented and disk defragmenter does not defrag, just states completed.

Drive is 81% fragmented and disk defragmenter does not defrag, just states completed. How to get the drive to defrag/optimize?
599 views
Apr 02, 2024 at 12:33 PM

Display and touchpad

i cannot go to night light and lower the blue light and my touchpad stopped fiunctioning ,
595 views
Jan 04, 2024 at 09:12 AM

стабильная и быстрая работа ПК

Здравствуйте! Мой ноутбук для домашнего использования, сложность с тем что он очень долго загрудается и все остальные процессы идут с зависанием и долгой загрузкой, скачала вашу программу, как могла сама что то удаляла с компьютера, но знаний у меня в этой области нет, как мне оптимизировать его содержимое для стабильной работы и чтобы сканирование на мусор проходило автоматически.
Спасибо
594 views
Nov 09, 2023 at 06:24 PM

Sound interface stopped working on Windows 11

My good old Line 6 Toneport KB37, midi controller, and external soundcard combo stopped working on my new PC.

When running on an Asus TUF H310M with a Core i5 9400F and 16GB of RAM, it was working just fine.

Now, on the new setup, a Gigabyte Aorus Elite B760M with a Core i5 13th gen and 32GB of DDR5 RAM, the installation and driver setup ran okay. However, when playing any kind of music or sound file in any player, including YouTube, streaming services, you name it, it doesn't work. The sound feels 'cropped'; it plays extremely slow and low pitched, clearly malfunctioning.

Cubase 12 doesn't even recognize the device or the ASIO drivers for configuration.

I've been using the Toneport KB37 for music production and as a general soundcard for years, and on the old PC, it still works perfectly.

The same USB cable is being used on both PCs.

Am I missing any kind of configuration, new driver, or something that could make it work with Windows 11?

Thanks in advance for your time and help. Any kind of tip or suggestion will be extremely appreciated.
593 views
Apr 19, 2024 at 04:17 AM

Jabra Speak 710

I have a Jabra Speak 710, connected through a Jabra Link 380 bluetooth device.
My computer (Thinkpad, with Windows 10 Pro Version 22H2) does not recognize the speaker as a sound device.
When connected to the computer through the USB cable, the speaker is visible in the catagory Other Devices iso Audio Devices.
The speaker and the link are working fine on another computer of mine, and also on my smartphone.
I reached out to Jabra support, they have helped me resetting the firmware, removing and reconnecting the device etc. but nothing works. I even got a new speaker from them, but still no change.
The problem started after installing an update of a driver. Undoing the update did not help.
I have even done a full re-installation of Windows, which has removed all customized settings, but problem still persists.
When starting up the computer, there is a very brief connect with the speaker (the speaker says : "PC connected"), but immediately followed by a disconnect (the speaker says : "PC disconnected")
I think there is an entry in the registry that prevents connecting with the speaker, but I am not able to identify it.
593 views
Dec 21, 2023 at 11:25 AM

fragmentation

normalement les SSD n doivent pas être défragmenter .... comment désactiver la déframentation sur votre logiciel

merci de votre réponse codialement
592 views
Feb 20, 2024 at 05:24 PM

computer shuts off

My computer unexpectandlty shuts off after 15 minutes. I check the cpu usage and its low. Not sure if the system is overheating.
592 views
May 12, 2022 at 06:28 PM

boostspeed

Pc still not operating smooth see no changes since using boost speed after two or three scans. maybe problem is windows or age of PC or Spectrum cable.
584 views
Jul 10, 2023 at 04:55 PM

Notification about cleaning browser cache

Hi,

I get notifications that I need to clear my browser cache.
What is the best action to do so in Boostspeed 13?

583 views
Apr 21, 2023 at 01:46 PM

PC not powering up

Hi,

after replacing processor 1600 x to 5600 x and motherboard MSI B350m to ASUS B550m-a, PC won't power up when it was shut down for a few hours.. It will only start after multiple tries and cables disconnection.. etc after about 20 to 30 minutes.. Once it is up and running no issues whatsoever.. Now i leave it on sleep mode..

The new peocessor and motherboard are second hand ones..

We replaced CMOS battery but it did not solve the problem..

Any tips please?

Thank you

582 views
Apr 02, 2024 at 12:40 PM

Laptop freezes on and off

Lenovo laptop freezes on and off. I have few apps open at the same time and I wfh these days. so I logged onto VDI to connect to my workspace. Can you remote login and help.
581 views
Sep 23, 2022 at 12:33 PM

внезапно стал плохой интернет

у меня был нормальный интернет всё было хорошо но на след день он просел до 100кб загрузка хотя на спидтесте он как был по 80мб так и остался и уже месяц он такой до сих пор а что делать я не знаю
580 views
Dec 27, 2023 at 01:39 AM

Disspositivo maiss usado /WI FI

quaal e o dispositivo maais usado em sua casa? /WI FI
576 views
Oct 28, 2023 at 02:48 AM

Computer shutting off

My computer has been randomly shutting off. I sent it to IT at school and they put a new battery and motherboard in but that hasn't fixed it, it rarley happens when I am at home, mostly when I am at school. How do I fix it?
570 views
Jun 20, 2022 at 04:53 AM