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Stefan De Wert
Asked Aug 26, 2022 at 05:16 PM
Device-related issues / Chipset

How Come....?

How come suddenly with windows 11 my MSI Z390 GAMING PRO CARBON motherboard doesn't accept my downloaded chipset drivers. I must use everytime my motherboard DVD and then the MSI Center update Tool, otherwise it Freezes to function and restarts. Are their any BIOS settings I must know about? How must I solve that problem.
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Vlad Topchev
Pro answer
Added an answer Aug 30, 2022 at 03:14 PM
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Dear Stefan,

Thank you for posting your question on our forum.

To address your issue correctly, we will need some additional information. Could you please specify at what stage of the installation your computer is getting stuck? Does it happen after the installation is complete? If you get any error messages during the process, kindly send us a screenshot.

In the meanwhile, you can try the following recommendations:

1. Perform BIOS update using the following link (Windows 11 supported): https://www.msi.com/Motherboard/MPG-Z390-GAMING-PRO-CARBON/support#bios

2. Download and install the latest Windows updates. To do so, please:

• press Win+I on your keyboard to open the settings window;

• click on ‘Update & Security’ (Windows Update);

• check for all Windows updates and install them all;

• restart your computer after finishing the Windows Update operation.

Thanks in advance for the additional information, and we look forward to hearing from you.

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Vlad Topchev
Pro answer
Added an answer Aug 30, 2022 at 03:14 PM
Translate

Dear Stefan,

Thank you for posting your question on our forum.

To address your issue correctly, we will need some additional information. Could you please specify at what stage of the installation your computer is getting stuck? Does it happen after the installation is complete? If you get any error messages during the process, kindly send us a screenshot.

In the meanwhile, you can try the following recommendations:

1. Perform BIOS update using the following link (Windows 11 supported): https://www.msi.com/Motherboard/MPG-Z390-GAMING-PRO-CARBON/support#bios

2. Download and install the latest Windows updates. To do so, please:

• press Win+I on your keyboard to open the settings window;

• click on ‘Update & Security’ (Windows Update);

• check for all Windows updates and install them all;

• restart your computer after finishing the Windows Update operation.

Thanks in advance for the additional information, and we look forward to hearing from you.

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