910 questions

PC Crashing/Freezing

To Whom It May Concern,

In recent weeks, I have been experiencing intermittent crashing/freezing of my PC. This sometimes happens 1/3 times a day or I can go a few days without it occurring at all. It is not, actually, a BSOD - just a "straightforward' freeze or crash.

When accessing the Windows Event Log, the common denominator would appear to be identifed as follows:

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

I would consider myself reasonably computer savvy, describing myself as a software 'Geek', in addition to having set-up remote computing facilities. However, this is difficult to readily identify and despite, browsing the Internet extensively, I find I cannot resolve or prevent this from crash from occurring.

The only 'fix' I have reviewed is accessing 'Windows Services' that requires the 'Server to be restarted' but as this is already running (having reset itself?) I cannot, actually, do anything:

https://social.technet.microsoft.com/Forums/en-US/cd53a3ed-3833-4a62-8784-2ab3fa0c464e/unable-to-open-the-server-service-performance-object-the-first-four-bytes-dword-of-the-data

Any advice, recommendations or support you an afford me would be very much appreciated.

I am grateful for your attention, time, effort and anticipated co-operation in assisting me to resolve this perplexing and frustrating issue.

Kind regards to you and your colleagues at Auslogics

Ian

Ian Willsher
1379 views
Nov 03, 2020 at 11:11 PM

Video issues

Hi There,
I can be happily working along, and if I need to see a video file, I can... but then, sometimes it stops, and I cannot make the video work again.
I have Driver Updater, but if I reboot the computer, the video function will work again.
Sometimes, if I run a BoostSpeed scan, the video might work again. It can still stop again, but if I Boost Speed again, it may not make the video run again.
So I have to reboot again instead, which is pretty time consuming.
My initial thought is I'm missing video drivers, but i have Driver Updater.
Can you advise and help me?
1338 views
Nov 03, 2020 at 06:14 AM

Wana know how to change additional calendar

hello there , how to change additional calendar for windows 10 ? i need to change this chinese additional to persian (iran) ,, thxxxx

1132 views
Oct 30, 2020 at 11:55 AM

Windows Blue Screens

Hey,
Im getting a lot of windows blue screens, Kernel issues and Server exceptions and memory as well, i did a lot of testings like memory testings, when i do windows file check, when i run CHKDSK check in cmd i get files are NTFS error, Any help?

1089 views
Oct 29, 2020 at 01:37 PM

Duplicated Folder

Hello,

My name is Eric Borges and I am having an issue that when I update my windows 10 it's duplicating the windows folder in my C:, (follow attached). I've try to delete in many ways and even tho with the Auslogics app is not working, it's saying that the folder is deleted, but it's not. Is there any way to remove it permanently?

Best.
1477 views
Oct 27, 2020 at 07:40 PM

exploler.exe ошибка приложения сервиса

ПОДСКАЖИТЕ ЧТО ДЕЛАТЬ я очистил ненужные папки в как вдео иображения музыка перезагрузил ноутбук октрываю проводник жду секунд 10 пишет exploler.exe ошибка сервиса преложения и так каждый файл по типу панели инструментов скажите что делать пожалуйста а то меня мама убьет елси узнает она просто инода заходит в мой ноут и бдет спрашиват что уже бл такое и все пипец мене скажите прошу вас переустановка я оюсь делать это или мне надо вызывать мастера , еще я смотрле в инете что там водишь команду srw /scannow пошло до 84 процента сморю пишут показало есть неисправеные файлы исправил некоторые неисправились перезгрузили комп или ноутбук и появился синий экран оно дошло у меня до 84% и я остановил и я сейчас НЕЗНАЮ ЧТО ДЕЛАТЬ СКАЖТЕ ПОЖАЛУЙСТА ЧТО ДЕЛАТЬ ПРОШУУУ ВАС ОТ ВСЕГО СЕРДЦА
НО СЛИ ВЫБИРАЮ ЛЮЮ\БОЙ ФАЙЛ В ВАШЕМ ПРИЛОЖЕНИЕ ВСЕ ОК ЧТО ДЕЛАТЬ Я ВЫДЕЛЮ ЛЮБОЕ ХОРОШО Я ПРОСТО ХОЧУ ЧТОБ ВЫ ЭТО УВИДЕЛИ

1119 views
Oct 27, 2020 at 11:59 AM

Компьютер тормозит и зависает

В некоторые моменты зависает компьютер, иногда зависает отдельные поля(рабочий стол, панель задач, меню Пуск).
Курсором мыши возможно передвигать, но с различными программами невозможно взаимодействовать, а некоторые попросту не отвечают. Открытие вкладок и поисковые запросы в браузере выполняются очень медленно, а при просмотре видео(на том же Youtube) долго загружается.
Сначало подумал на выход из строя процессора, т.к он не слишком уж новый, да и проблема мне показалась такого рода. Почистил и заменил термопасту процессор, на вид он в хорошем состоянии(без сколов и царапин). После этого пол дня все было нормально но потом все продолжилось.
Дальше я начал искать решение проблемы в интернете, чего я только не перепробывал, и выключение службы Центра обновления Windows, проверки на вирусы и мусорные файлы, чистил реестр, дефрагментировал диски( для этого скачал данную программу). Только после дефрагментации дисков компьютер работал без перебоев и зависаний день, но на следующий все по новой.
Уже незнаю в чем может быть проблема, единственное на что подаю подозрения так это жетский диск, но и то не факт что это верно

1423 views
Oct 27, 2020 at 09:03 AM

A little advice before running this feature

I am not having any windows 10 problems but am a little concerned about your optimization feature to remove outdated windows files. In my case there are 43.16 GB or 28,000 items indicated that could be cleared. The warning is that after this some files may have to be downloaded from Microsoft. Is this amount of files typical. My system has had Windows 7 on up so maybe this would help but there are so many of these files I dont want to crash my system. Any tips or advice on this would be appreciated

Mark
1144 views
Oct 27, 2020 at 03:49 AM

Turn indexing back on

Hello! Bootspeed disabled indexing. How do I enable it back?
1263 views
Oct 26, 2020 at 03:26 PM

RDP keeps disabling on every machine that has boostspeed installed

I have my own domain with a virtual environment as well as several physical endpoints (mostly laptops). None of the virtual machines have boostpseed installed, only the majority of the physical machines. I have RDP enabled by group policy.

I notice that intermittently (seems to do it when it wants to), if I reboot a laptop or other physical endpoint, the machine will boot up with the "termservice" disabled, even though groupm policy enforces this to be on.

After troubleshooting group policy, uninstalling all other security software, and weeks of various other troubleshooting methods, the only commonality I can find is that all the machines that do this have boostspeed installed.

I found this post
https://qa.auslogics.com/question/225

And followed the instructions there. I also turned off the performance monitor in boostspeed via the settings, but the issue is still persisting. My next step I guess is to uninstall boostspeed from all of my machines but I figured I would reach out before I give up on the product.
1319 views
Oct 26, 2020 at 01:20 PM

key product W10PRO missed

Hi, I have AuslogicsBoostSpeed ​​11 licensed on 3 computers. 2 computers, the oldest, have windows 8.1 PRO. Newer computers have Windows 10 PRO. In the SOFTWARE-SYSTEM INFORMATION-OPERATING SYSTEM section the product key normally appears while on the PC with W10PRO the alphanumeric character string of the product key is covered with the capital B letters. I wanted to know why the code is hidden before it appeared. Thanks for the reply. Alex

1183 views
Oct 25, 2020 at 05:01 PM

Напортачил...

Я перенёс папку "Загрузки" из положения по умолчанию на диск D, но не создал отдельной папки, и теперь "Загрузки" - это весь диск D. Получается бардак.
При попытке вернуть всё по умолчанию или перенести в другое место, пишет: "Не удалось сформировать список обычных подкаталогов в "D:\System Volume Information".
Отказано в доступе.

Как вернуть положение по умолчанию???
997 views
Oct 25, 2020 at 11:38 AM

ask

i have licence for home version
and i install pro version
how can i back to home v
1058 views
Oct 23, 2020 at 04:28 PM

WIndows Security closes when opened

Hi I'm Raffy and a New member of the Auslogics

When I open Windows Security Application it closes immediately

how do I fix it

1083 views
Oct 22, 2020 at 01:19 PM

PROVING

How to prove my performance specifically that mu processor is from type U
my device is : core i 7 8th gen
ram 8 GB
hard HDD 1TB
hard SSD 500 GB
NIVIDEA GEFORCE MX130
1035 views
Oct 22, 2020 at 01:46 AM

立ち上がり時間が掛かるようになった事への質問

当初起動時間が15秒程度でしたが、今は40秒程度掛からないとwindowsが立ち上がらなくなっています。立ち上がりの時間短縮の方法は、ありますか?
1122 views
Oct 20, 2020 at 06:43 AM

Dudas

¿Qué hacer si mi windows se traba?
¿Qué hacer si mi windows tarda mucho en apagar y reiniciar?

762 views
Oct 19, 2020 at 05:28 PM

Ноутбук не включается без подключения к сети переменного тока и выключается при её отключении

Ноутбук не включается без подключения к сети переменного тока и выключается при её отключении.
Обновил всевозможные драйвера, обновил биос(правда теперь появилась надпись при запуске "Checking media...").
Проверил состояние батареи через консоль(часть отчета прикрепил файлом) и там осташееся емкость 12 октября остановилось на одном значении, т.е. батарея не заряжается и не разряжается.
Что делать в данной ситуации, чтобы ноутбуком вновь можно было пользоваться автономно?

1372 views
Oct 14, 2020 at 03:43 PM

unidentified files following upgrade to Win 10 version 2004 prevent defragmentation

I have recently upgraded my Win10 x64 PC to version 2004 from Windows update. Prior to the upgrade the PC was clean and fast and the system drive was defragmented using Auslogics Defrag Ultimate. Fopllowing the upfgrade and subsequent cleanup, I ran defrag again and the drive now has approximately 20% of its used capacity filled with files that Auslogics Defrag will not identify (light green block icons, mouse click for file info invokes the prompt "This block contains file system service data. Detailed view is not available".

This is obviously some several GB of data judging by the number of blocks occupied in this manner - but I am unablæe to find out what these files are, what they are called, what purpose they serve or where they are on the drive. They are spread out across the system drive and thus prevent defrag running a free space defragmentation, and thus casue even more fragmentation when new files are added to the drive.

I have tried tio google this problem but have not found any reference to it. Auslogics defrag is the only untility that tells me these file exist - but no more than that.

Can you advice - what are these files, and how do I get rif them and run the usually perfect free space defrag?

thanks / Adrian
798 views
Oct 09, 2020 at 06:24 PM

Desktop

I have lost my icons on the desktop!
1028 views
Oct 08, 2020 at 02:28 AM

Escaneo selectivo de carpetas

Hola,

No deseo escanear todo el disco sino solamente seleccionar algunas carpetas.

¿Permite Auslog escanear carpetas selectivas, por ejemplo, de Mis Documentos?

Favor indicar los pasos detalladamente ya que no soy tecnológico.

Gracias
Neilton FD
698 views
May 02, 2022 at 01:01 AM

Retrieving purged files

How do I retrieve discared files for a particular date. I have hundreds of discarded files but only need those for a single date.
695 views
Aug 10, 2022 at 06:19 PM

Win 10 Issue

Right click on desktop icons very slow or screen freezes up. Suggestions how to resolve... Boost Speed 13 has not fixed problem.
694 views
May 15, 2023 at 06:08 PM

windows

какую сборку виндовс лучше поставить для частного лица?
693 views
Mar 09, 2022 at 05:58 PM

Annoying Windows Pop Up Notification

A few months ago, it started to show up an annoying Windows pop up message stating that my laptop (Lenovo, Windows 10) needs DirectPlay feature. I don't even know what is DirectPlay neither what is used for. The message displays two options: install or skip installation of DirectPlay. No matter what I choose it keeps showing up every time I turn on my laptop.
my question is: how can I get rid of this annoying pop up Windows notification?
690 views
Feb 04, 2023 at 08:42 PM

HDD

HDD постоянно загружен на 100%
При загрузке и при рабте ПК
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Dec 03, 2022 at 08:44 PM

Hard drive not showing up on optimize screen

When using windows explorer, a specific hard drive is not showing up when I check the optimize box. I can scan and repair it but not optimize it. I used the free degrament tool by auslogics but even after auslogics deframented it, it is not showing up.
Should I be concerned about this? What does this mean?
thank you for your response(s).
686 views
Jul 04, 2022 at 12:34 AM

G-HUB

Since I updated the USB driver my G-HUB with logitech dosn't recognice my keyboard or mouse. What shall I do?
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Sep 16, 2023 at 12:24 PM

Fix Broken Shortcuts

How does one fix/repair broken shortcuts. Auslogics gets hung up when using the Stability function.
678 views
Nov 24, 2021 at 04:36 AM

Run Command History

Hello,

Everytime Boost Speed runs automatic scanner on Sunday's the run commands history gets deleted. I have unchecked this option in the privacy settings in the software but this still keeps happening.
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May 16, 2023 at 03:09 PM

full C drive

A problem with a small space on the C disk. How else to free up space on the C disk? Which program files can I transfer to an external disk and make win 10 work without problems?
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Jun 26, 2022 at 11:23 PM

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Which duplicate files are safe to remove?
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Dec 26, 2022 at 01:39 PM

Выделенная память

Подскажите, почему у меня выделенной памяти всегда больше, чем используемой?
Как можно ее очищать? Вручную или атвоматически.
674 views
May 30, 2023 at 07:46 PM

проблема с панелью задач

перестала работать панель задач
произошло это так - включаю я пк, немного поиграл, буквально минут 15-20, и меня встретил синий экран, который не смерти, а обычный синий экран ошибки, где пишут перезагрузка, проблема с чем-то (ну вы поняли, да ведь?), после перезагрузки начались проблемы с жёсткими дисками, но я их решил, и после решения проблем с дисками перестала работать панель задач, только открываются ярлыки разных приложений, а вот системные не работают, например пуск, поиск, звук, календарь, да даже настройки не открываются! всё перепробывал! и powershell, ну команды в нём и т.д., всякие приложения.
помогите пожалуйста!
674 views
Mar 20, 2023 at 06:41 PM

Random ping spikes

Recently, while I play games my computer has random lag spikes for a few seconds. My computer isnt even a year old yet and just started doing it, how do i fix it?
674 views
Dec 28, 2022 at 11:54 PM

DEFRAGMENTATION EINER SSD-FESTPLATTE

BoostSpeed12 bietet eine Defragmentierung auch für SSD-Festplatten an. Ist dies ratsam? Andere Computer-Experten raten davon ab!
673 views
Jun 24, 2022 at 02:31 PM

can not download .exe file

Everytime I try to download the newsest version of BootSpeed, my laptop saves it as an Adobe PDF file and will not open/install. Will completely removing the BootSpeed app and then downloading the newest version work around my problem?
671 views
Jul 24, 2022 at 05:46 PM

Windows Security and Explorer freeze.

I updated Windows 10 yesterday. Windows Security and Explorer freeze. When I run BoostSpeed13 ver.13.0.0.6, it freezes, but Windows Security and Explorer work normally without BoostSpeed13. Please tell me how to resolve.
671 views
Nov 16, 2023 at 01:53 AM

App error

This pops up on the system info, "application errors": Any fix for it?
Name, Value, Advanced
Application Error: Faulting application name: svchost.exe_FrameServer, version: 10.0.19041.1566, time stamp: 0x1f37eb46Faulting module name: RsProvider.dll, version: 1.30.0.0, time stamp: 0x57ee1a06Exception code: 0xc0000005Fault offset: 0x000000000007bd6dFaulting process id: 0x2300Faulting application start time: 0x01d883048cd13be0Faulting application path: C:\WINDOWS\System32\svchost.exeFaulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dllReport Id: ff0c9809-f014-46e1-8f75-b7775e36760aFaulting package full name: Faulting package-relative application ID: 6/18/2022 6:14:18 AM
670 views
Jun 18, 2022 at 11:41 AM

Program not registered

As you can see in the attached show is registred, but the program says need to rgister for pro version. Please advise as I have renewed the license in december.

Thank you
668 views
Jan 25, 2022 at 08:58 PM