48 questions

Sound interface stopped working on Windows 11

My good old Line 6 Toneport KB37, midi controller, and external soundcard combo stopped working on my new PC.

When running on an Asus TUF H310M with a Core i5 9400F and 16GB of RAM, it was working just fine.

Now, on the new setup, a Gigabyte Aorus Elite B760M with a Core i5 13th gen and 32GB of DDR5 RAM, the installation and driver setup ran okay. However, when playing any kind of music or sound file in any player, including YouTube, streaming services, you name it, it doesn't work. The sound feels 'cropped'; it plays extremely slow and low pitched, clearly malfunctioning.

Cubase 12 doesn't even recognize the device or the ASIO drivers for configuration.

I've been using the Toneport KB37 for music production and as a general soundcard for years, and on the old PC, it still works perfectly.

The same USB cable is being used on both PCs.

Am I missing any kind of configuration, new driver, or something that could make it work with Windows 11?

Thanks in advance for your time and help. Any kind of tip or suggestion will be extremely appreciated.
323 views
Apr 19, 2024 at 04:17 AM

Recordig Audio

I would like to record audio from my turntable (Line level) to my Dell 5567 Laptop. The only Recording device that windows detects (listed in the "Recording" tab of the "Sound" dialogue box) is "Microphone" Obviously I don't want to use Microphone as the Recording device.
I would like to use the 3.5mm Jack Speaker/Headphone socket as the Recording input device, but although it is listed as a Playback device, it is not listed as a Recording device.
296 views
Jan 03, 2024 at 10:26 AM

Jabra Speak 710

I have a Jabra Speak 710, connected through a Jabra Link 380 bluetooth device.
My computer (Thinkpad, with Windows 10 Pro Version 22H2) does not recognize the speaker as a sound device.
When connected to the computer through the USB cable, the speaker is visible in the catagory Other Devices iso Audio Devices.
The speaker and the link are working fine on another computer of mine, and also on my smartphone.
I reached out to Jabra support, they have helped me resetting the firmware, removing and reconnecting the device etc. but nothing works. I even got a new speaker from them, but still no change.
The problem started after installing an update of a driver. Undoing the update did not help.
I have even done a full re-installation of Windows, which has removed all customized settings, but problem still persists.
When starting up the computer, there is a very brief connect with the speaker (the speaker says : "PC connected"), but immediately followed by a disconnect (the speaker says : "PC disconnected")
I think there is an entry in the registry that prevents connecting with the speaker, but I am not able to identify it.
329 views
Dec 21, 2023 at 11:25 AM

Неизвестная музыка в наушниках

Когда сижу в наушниках в одном ухе тихо играет музыка. Пробовал закрывать все приложения, смотреть в микшере громкости - проблему не нашел. Прибавление звука системы звук музыки не прибавляет. Музыка явно не из моего плейлиста. Наушники подключены по проводу. Что это может быть и как это можно исправить?
357 views
Dec 11, 2023 at 07:56 PM

No Sound

I performed an overnight system restore on my Lenovo Ideapad laptop. When I logged in, there was an "X" on my sound system, which translated in to missing driver. I attempted to update through Device Manager, but it came back as driver missing. How do I fix this problem?
437 views
Jul 31, 2023 at 10:53 AM

Пропал сигнал микрофона

ПОсле установки программы и первоначального сканирования программа запроила перезагрузку. ПОсле перезагрузки сигнал от микрофона пропал. Ни приложения, ни само ОС не может получить от него сигнал. Хотя при поиске проблем через настройки ничего не обнаруживается.
608 views
Dec 22, 2022 at 08:47 PM

ПОМОГИТЕЕЕЕ

здравствуйте что означает система прирываний
539 views
Dec 18, 2022 at 05:34 PM

HP Envy Desktop 23 No audio devices after windows 10 update

Hello,

Potential new customer here.

My HP Envy desktop has no sound and can no longer find an audio device installed after a Windows 10 routine update.

Any ideas?

Thanks
631 views
Oct 14, 2022 at 08:06 PM

no sound/no f6 light for no sound

hard disk crash...reloaded win10 not from backup
reload drivers multiple time
computer works
no sound
hp pavillion/i7gen10/b&o sound/nvidia
616 views
Oct 12, 2022 at 03:37 PM

The JBL connected with Bluetooth Properly where in the sound output of windows 10 it does not appear

Hello
I conntected with Bluetooth the device - Speaker JBL Flip 5 (bluetooth connection only). It appear in the the Setting / bluetooth Devices of Windows 10

But in the setting of Windows 10 the device does not appear so I can not use it.

You gave me for the same quesion an answer for old windows (8) and for headset. I donot have Playback in the setting...

I tried to replace the driver, to update my windows 10 and restart,....It does not help

I'll be glad to have the right solution

thanks Dr. moti Leibowitz
593 views
Sep 09, 2022 at 03:54 PM

Connected to Bluetoothe Cannot see in the Sound of Windows 10

I connected the Speaker JBL Flip5 to the Bluetooth and it is written in the setup of Windows 10 - Connected
I go to soundin Setup of Windos 10 to switch to JBL Flip 5 and it is does not appear.
So I can not use the JBL Speaker
Thanks a lot
Dr. Moti Leibowitz
591 views
Sep 07, 2022 at 02:35 PM

usb.デバイスドライバ-

USBと無線機をつないでます
マイク..スピーカーのドライバー(オ-ディオ)サウンド
認識してくれません
とエラ-メッセージ.が出ます.

よい知恵を貸して下さい.
657 views
Mar 26, 2022 at 09:57 AM

PC se inhibe

cuando utilizo Zoom u otra aplicacion de comunicación
683 views
Mar 25, 2022 at 03:43 AM

Sound disappeared

Are there any chances to solve this problem using Auslogics products? Guess, none.
739 views
Feb 13, 2022 at 01:13 PM

Sound Fades In and Out

With hte update of Windows t0 the sound on my computer fades in and out. I have used the troubleshooter; however, it is of no help at all.

I have a HP Pavilion 15t-n200 CTO Notebook PC and HP is of no use any longer as my warranty has run out and as my computer is almost seven years old it probably cannot be renewed. My laptop has a Conexant Audio driver HD,

I am considering buying a new computer but before spending $1000, I want to be sure there isns't something I can do with the one I have.
965 views
Dec 03, 2021 at 03:06 AM

Audio artifact

At first I want sincerely поблагодаритьВас for the remarkable Auslogics BoostSpeed 12 program. The computer has significantly increased performance both in working applications and in games. You're just masters of your business. So I decided to address you with my problem.
Periodic loss of sound for 1 second in the processor power supply mode "balanced," "high performance." In the "energy saving" mode, this is not! Is it possible to solve this problem? The drivers are fresh, so is Windows.
Respect, Yuri.
997 views
Aug 24, 2021 at 07:07 AM

Disengaged Microphone

I performed some of the scans and tweaks, which resulted in my system's microphone being disengaged. How can I re-engage the microphone that I need for my webinars.
986 views
Jan 30, 2021 at 02:56 PM

Speech Recognition in Word

Hi,
I am not able to set up Speech Regocntion or dictate.
What do I need to do? Keep getting language recognition dialogue although everything says it is set to English (UK).
Best,
Adrian

984 views
Jan 17, 2021 at 06:09 PM

Headphones connected but no sound

I;ve connected my JBL headphones to my PC but there is still no sound
1202 views
Dec 25, 2020 at 08:17 AM

Audio Bluetooh Problem

Hello, can you help me fix my problem!
What do i do if when my wireless hadphones connect to the laptop the sound is still comming from the laptops speaker
968 views
Dec 18, 2020 at 11:09 PM

built in Dell Inspiron laptop Realtek microphone

My microphone has stopped working and doesn't seem recognised ny Windows 10. Zoom is displaying a picture rather than video.

2800 views
May 21, 2020 at 08:41 PM

Перестал работать микрофон после использования программы

Здравствуйте, после использования программы перестал рабоать микрофон, приложения его не видят. В настройках микрофона он включен, но когда нажимаю прослушать с утройства, там тишина. браузер тоже его не видит, дискорд предлагает поменять устройтво, но толку от этого тоже нет. Драйвера уже удалял и ставил заново, проблемы не решило

1679 views
Mar 27, 2020 at 09:03 AM

my internal speakers are not working anymore

Hi, After purchasing and downloading auslogics boostspeed, driver update, defragmenter and anti-malware, my windows 10 laptops interal speakers are no longer working or even being detected by my computer. I have no idea how to fix this to get them re-enabled. Please help!!

1625 views
Feb 03, 2020 at 04:25 PM

Не работает микрофон

Добрый день.
После очистки и оптимизации компьютера с помощью Auslogics BoostSpeed перестал работать микрофон - и встроенный, и в любых наушниках. Система его видит, во всех настройках разрешено его использование, но на звук никак не реагирует.
На всякий случай прикладываю скрин менеджера программы - в заблокированных файлах есть куча файлов, связанных с драйвером звуковой карты Conexant, после исключения их из списка блокировки все равно не работает. Все это время звук в наушниках и без них есть.

1604 views
Jan 28, 2020 at 06:29 AM

JBL Bluetooth Issue

JBL Cannot connected as Stereo Device
1382 views
Sep 09, 2020 at 12:16 PM

no sound output device installed

i am not getting any sound into speakers from pc

1320 views
Mar 11, 2020 at 09:03 PM

Microphone not working

In optimizing, cleaning, scanning or whatever, my computer (Surface Pro3) has lost its microphone. It won't even allow me to troubleshoot it indicating sometimes that I don't have sufficient privileges though I am the adminstrator.

What happened?

And, more importantly, how do I fix it?
1309 views
Jul 29, 2020 at 08:25 PM

Sound just stopped again

I have had this problem multiple times.
Usually I just delete all sound drivers using Device Mgr.. then restart..
But..
Why does sound fail?
Is there a way to fix through AusLogics?

1291 views
Feb 01, 2020 at 11:26 PM

Headphones connected but no sound

I;ve connected my JBL headphones to my PC but there is still no sound
1202 views
Dec 25, 2020 at 08:17 AM

On the subject of Devices

Yes I have tried the sugestions you mentioned in the previous answer. Problem is, do I have to remember to Unchek the devices every time I do click on the maintenance button and undue again and again?

1187 views
Jun 16, 2020 at 06:03 PM

speaker icon

after todays update the sound icon when clicked upon appears ok but as soon as the mouse is moved to adjust the sound the icon disappears
What can I do to bring it back to normal?
By the way: the subcategory is too limited to direct the problem to the right technician in the correct dept.

1140 views
Jun 16, 2020 at 06:42 AM

No sound after connectin phone with bluetooth

Sometimes i like to connect my phone to my pc with bluetooth so i can listen music while playing games (is easier to change music or control volume). Today i connected the phone to pc, it shows is connected but when i play music i can t hear anything in pc`s speakers. I opened task manager, and i saw that Bluetooth User Suppor Service is stopped and i can t start it. I click start but nothing happends. Please help
1130 views
Dec 15, 2020 at 09:45 PM

Eliminate Devices to be scanned by the software.

When I do a maitenance scan I keep having to have problems with my Camera and microphone issues.
I have to avoid doing this be cause it creates problems and have to reinsatll my device.
I think others could have the same problem, it could be best, to have your software avoid touching devices alltogether.

1106 views
Jun 12, 2020 at 02:27 PM

problem after running resolve all issues early this morning

All devices listed under sound video and game controllers have yellow error triangles and when you open properties for each it shows "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" I have rebooted, uninstalled all and rebooted and nothing changes usb audio has red x and no audio output device is installed and usb camera says camera in use by another app. I have disconnected both after uninstalling in device manager, rebooted then plugged them back in all still come up with error triangles and audio / camera are not functioning.
1106 views
Jul 26, 2020 at 10:15 PM

Sounds like a quiet popping when playing music offline or online.

Also videos like youtube or anything will glitch for a second at random for no reason. I have factory reset this PC and have not fixed it yet. I don't know if it's windows 10 or this new PC but it is quite annoying My old PC that I gave away never had this problem, but it was also windows 7. Also I don't know the device or subcategory, but I had to put something :|
1093 views
Sep 02, 2020 at 09:21 AM

Microphones disabled

After I installed Auslogics and ran all the tests, my camera and microphone were disabled. I managed to turn the camera back on but not the microphone even after going into my Privacy settings and enabling it. It happened on both machines, one with a Logitech headset and the other with a Jabra 510 speaker. Both microphones are still not functioning. Please advise. I am running Windows 10 on both desktops.
1086 views
Oct 16, 2020 at 04:14 PM

Sound not working

Sound is not playing from built in speakers. It only plays through 3.5mm jack.
1078 views
Sep 16, 2019 at 03:22 PM

sound buged

buged dont fix
1068 views
Jun 02, 2020 at 01:41 PM

after tweaking system using Auslogics, sound doesnt work. help pls

when i try to play an audio file, it shows up with this: 0x80040154

kindly help

thanks
1050 views
Sep 09, 2020 at 03:56 AM

No streaming sound after you scan and fix

Why don't I have any streaming sound on prime video, you tube, netflix, etc. after you scan and resolve? Very annoying. How to I fix this, so I can enjoy my videos.
1050 views
Jul 30, 2020 at 12:38 AM