Translate
docaday
Asked Nov 10, 2022 at 05:04 AM

Asus boost speed 13 upgrade

I am the Ceo of 4 companies in south africa you can look up mark webb ceo south africa on linkadin I have been using your amazing product for many years please refer to my account the reason i am writing to you is i find the way you go about bringing out boostspeed 13 then giving me a discount is in my opionion not the best way to keep customers comming back

i have +- 180 days left in 12 you bring out 13 and offer me a discount to me this is not right i paid for 12 i still have 180 days left what i feel you should of done rather was to allow me to upgrade free to 13 but only keep 180 days when it expires guess what i will buy a new 13 license

or how about you look at each person account to see how long they have supported your product and then give them a low low upgrade price my price in south afdrican rands is +- 360 rand i have refered numerous employees to use your product because i can stand behind it knowing how good it is

Mark Webb
CEO
Flexibreaks holidya and travel club
0828515607
1 answer
Vlad Topchev
Pro answer
Added an answer Nov 11, 2022 at 05:38 PM
Translate

Dear docaday,

Thank you for posting your question on our forum.

First of all, we highly appreciate your using our products and being an advocate for our software in your community! As for the upgrade logic, we used slightly different reasoning to make it fair for both parties. Consider it this way: the upgrade was half-price for you, but the previous license would still be valid for another half a year. However, with this upgrade, we also made your BoostSpeed 12 license perpetual. This implies that you won’t have to spend another penny to use the v.12 ever again.

In general, we pay close attention to the requests of our clients, and we’ve presented yours to the management so that they can thoroughly review it and take it into consideration for upcoming updates. Thank you again for taking the time to leave your feedback and for helping us make our product better.

Should you have any other questions or need further assistance, please do not hesitate to contact us.

Vlad Topchev
Pro answer
Added an answer Nov 11, 2022 at 05:38 PM
Translate

Dear docaday,

Thank you for posting your question on our forum.

First of all, we highly appreciate your using our products and being an advocate for our software in your community! As for the upgrade logic, we used slightly different reasoning to make it fair for both parties. Consider it this way: the upgrade was half-price for you, but the previous license would still be valid for another half a year. However, with this upgrade, we also made your BoostSpeed 12 license perpetual. This implies that you won’t have to spend another penny to use the v.12 ever again.

In general, we pay close attention to the requests of our clients, and we’ve presented yours to the management so that they can thoroughly review it and take it into consideration for upcoming updates. Thank you again for taking the time to leave your feedback and for helping us make our product better.

Should you have any other questions or need further assistance, please do not hesitate to contact us.