update driver

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rayrays

Asked Nov 11, 2023 at 05:06 AM

Issues with installed software / Check For Updates

update driver

my bluethooth doent work on this laptop so i dont know wht to do or where to go to instaill or update any programs so this laptop would pair with my bluethooth dievices

browser: msedge.exe
oS: Windows 10 x64 Home Edition (build: 19045)
winPath: C:\WINDOWS\
userDir: C:\Users\Scott\AppData\Roaming\
freeRam: 4145299456
locale: enu
programDir: C:\Program Files (x86)\Auslogics\Disk Defrag\
disks:
- 0:
  - n: C:\
  - freeSize: 395878486016
- 1:
  - n: D:\
  - freeSize: 2317115392
monitors:
- 0:
  - x: 0
  - y: 0
  - dX: 1366
  - dY: 768
  - pPI: 96
  - primary: 1
monitorDevices:
- screenW: 1366
- screenH: 768
- list:
  - 0:
    - name: Generic PnP Monitor
    - type:
    - manufacturer: BOE
    - width: 1366
    - height: 768
    - ppiX: 96
    - ppiY: 96
    - availability:
startups:
- list:
  - 0:
    - name: OneDriveSetup
    - command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
    - location: HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: NT AUTHORITY\LOCAL SERVICE
  - 1:
    - name: OneDriveSetup
    - command: C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
    - location: HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: NT AUTHORITY\NETWORK SERVICE
  - 2:
    - name: OneDrive
    - command: "C:\Users\Scott\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    - location: HKU\S-1-5-21-4170802962-1624812197-2856351093-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-D8NE34C\Scott
  - 3:
    - name: Microsoft Edge Update
    - command: "C:\Users\Scott\AppData\Local\Microsoft\EdgeUpdate\1.3.181.5\MicrosoftEdgeUpdateCore.exe"
    - location: HKU\S-1-5-21-4170802962-1624812197-2856351093-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-D8NE34C\Scott
  - 4:
    - name: MicrosoftEdgeAutoLaunch_1359845612978C96233078047F70B365
    - command: "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --win-session-start
    - location: HKU\S-1-5-21-4170802962-1624812197-2856351093-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-D8NE34C\Scott
  - 5:
    - name: Auslogics BoostSpeed 4
    - command: C:\Program Files (x86)\Auslogics\Auslogics BoostSpeed\boostspeed.exe
    - location: HKU\S-1-5-21-4170802962-1624812197-2856351093-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: DESKTOP-D8NE34C\Scott
  - 6:
    - name: Avast SecureLine VPN
    - command: C:\PROGRA~1\AVASTS~1\SECURE~2\Vpn.exe /nogui
    - location: Common Startup
    - user: Public
  - 7:
    - name: SecurityHealth
    - command: %windir%\system32\SecurityHealthSystray.exe
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 8:
    - name: RTHDVCPL
    - command: "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
    - location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 9:
    - name: HPMessageService
    - command: C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
    - location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 10:
    - name: mcpltui_exe
    - command: "C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe" /platui /runkey
    - location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
    - user: Public
  - 11:
    - name: PowerDVD14Agent
    - command: "C:\Program Files (x86)\CyberLink\PowerDVD14\PowerDVD14Agent.exe"
    - location: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
    - user: Public
cpus:
- list:
  - 0:
    - codeName:
    - descr: Intel64 Family 6 Model 76 Stepping 3
    - frequency: 1599
    - coresCount: 2
startMenu:
- list:
  - 0:
    - name: Default:Start Menu
    - groupName: Start Menu
    - user: Default
  - 1:
    - name: Default:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Default
  - 2:
    - name: Default:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Default
  - 3:
    - name: Default:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Default
  - 4:
    - name: Default:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Default
  - 5:
    - name: Default:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Default
  - 6:
    - name: Default:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: Default
  - 7:
    - name: Public:Start Menu
    - groupName: Start Menu
    - user: Public
  - 8:
    - name: Public:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: Public
  - 9:
    - name: Public:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: Public
  - 10:
    - name: Public:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: Public
  - 11:
    - name: Public:Start Menu\Programs\Accessories\System Tools
    - groupName: Start Menu\Programs\Accessories\System Tools
    - user: Public
  - 12:
    - name: Public:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: Public
  - 13:
    - name: Public:Start Menu\Programs\Auslogics
    - groupName: Start Menu\Programs\Auslogics
    - user: Public
  - 14:
    - name: Public:Start Menu\Programs\Auslogics\BoostSpeed
    - groupName: Start Menu\Programs\Auslogics\BoostSpeed
    - user: Public
  - 15:
    - name: Public:Start Menu\Programs\Auslogics\BoostSpeed\Utilities
    - groupName: Start Menu\Programs\Auslogics\BoostSpeed\Utilities
    - user: Public
  - 16:
    - name: Public:Start Menu\Programs\Auslogics\Disk Defrag
    - groupName: Start Menu\Programs\Auslogics\Disk Defrag
    - user: Public
  - 17:
    - name: Public:Start Menu\Programs\Auslogics\Driver Updater
    - groupName: Start Menu\Programs\Auslogics\Driver Updater
    - user: Public
  - 18:
    - name: Public:Start Menu\Programs\Dropbox 25 GB
    - groupName: Start Menu\Programs\Dropbox 25 GB
    - user: Public
  - 19:
    - name: Public:Start Menu\Programs\Games
    - groupName: Start Menu\Programs\Games
    - user: Public
  - 20:
    - name: Public:Start Menu\Programs\HP Help and Support
    - groupName: Start Menu\Programs\HP Help and Support
    - user: Public
  - 21:
    - name: Public:Start Menu\Programs\HP Help and Support\HP Recovery Manager
    - groupName: Start Menu\Programs\HP Help and Support\HP Recovery Manager
    - user: Public
  - 22:
    - name: Public:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: Public
  - 23:
    - name: Public:Start Menu\Programs\Music, Photos and Videos
    - groupName: Start Menu\Programs\Music, Photos and Videos
    - user: Public
  - 24:
    - name: Public:Start Menu\Programs\Productivity and Tools
    - groupName: Start Menu\Programs\Productivity and Tools
    - user: Public
  - 25:
    - name: Public:Start Menu\Programs\Security and Protection
    - groupName: Start Menu\Programs\Security and Protection
    - user: Public
  - 26:
    - name: Public:Start Menu\Programs\StartUp
    - groupName: Start Menu\Programs\StartUp
    - user: Public
  - 27:
    - name: Public:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: Public
  - 28:
    - name: Public:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: Public
  - 29:
    - name: Public:Start Menu\Programs\WPS Office
    - groupName: Start Menu\Programs\WPS Office
    - user: Public
  - 30:
    - name: Public:Start Menu\Programs\WPS Office\WPS Office Tools
    - groupName: Start Menu\Programs\WPS Office\WPS Office Tools
    - user: Public
  - 31:
    - name: DESKTOP-D8NE34C\Scott:Start Menu
    - groupName: Start Menu
    - user: DESKTOP-D8NE34C\Scott
  - 32:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: DESKTOP-D8NE34C\Scott
  - 33:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: DESKTOP-D8NE34C\Scott
  - 34:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: DESKTOP-D8NE34C\Scott
  - 35:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: DESKTOP-D8NE34C\Scott
  - 36:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Chrome Apps
    - groupName: Start Menu\Programs\Chrome Apps
    - user: DESKTOP-D8NE34C\Scott
  - 37:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: DESKTOP-D8NE34C\Scott
  - 38:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Startup
    - groupName: Start Menu\Programs\Startup
    - user: DESKTOP-D8NE34C\Scott
  - 39:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: DESKTOP-D8NE34C\Scott
  - 40:
    - name: DESKTOP-D8NE34C\Scott:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: DESKTOP-D8NE34C\Scott
  - 41:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu
    - groupName: Start Menu
    - user: DESKTOP-D8NE34C\Lee Lee
  - 42:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs
    - groupName: Start Menu\Programs
    - user: DESKTOP-D8NE34C\Lee Lee
  - 43:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Accessibility
    - groupName: Start Menu\Programs\Accessibility
    - user: DESKTOP-D8NE34C\Lee Lee
  - 44:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Accessories
    - groupName: Start Menu\Programs\Accessories
    - user: DESKTOP-D8NE34C\Lee Lee
  - 45:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Administrative Tools
    - groupName: Start Menu\Programs\Administrative Tools
    - user: DESKTOP-D8NE34C\Lee Lee
  - 46:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Maintenance
    - groupName: Start Menu\Programs\Maintenance
    - user: DESKTOP-D8NE34C\Lee Lee
  - 47:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Startup
    - groupName: Start Menu\Programs\Startup
    - user: DESKTOP-D8NE34C\Lee Lee
  - 48:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\System Tools
    - groupName: Start Menu\Programs\System Tools
    - user: DESKTOP-D8NE34C\Lee Lee
  - 49:
    - name: DESKTOP-D8NE34C\Lee Lee:Start Menu\Programs\Windows PowerShell
    - groupName: Start Menu\Programs\Windows PowerShell
    - user: DESKTOP-D8NE34C\Lee Lee
devices:
- list:
  - 0:
    - classID: System
    - name: Microsoft ACPI-Compliant Embedded Controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0023
  - 1:
    - classID: System
    - name: PCI standard host CPU bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0016
  - 2:
    - classID: Unknown
    - name: Speaker/HP (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 12/5/2019
    - driverVersion: 10.0.19041.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0000
  - 3:
    - classID: Battery
    - name: Microsoft ACPI-Compliant Control Method Battery
    - manufacturer: Microsoft
    - classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0001
  - 4:
    - classID: System
    - name: System CMOS/real time clock
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0011
  - 5:
    - classID: Unknown
    - name: Root Print Queue
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0000
  - 6:
    - classID: Net
    - name: Realtek PCIe FE Family Controller
    - manufacturer: Realtek
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek
    - driverDate: 5/4/2015
    - driverVersion: 10.1.505.2015
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0001
  - 7:
    - classID: System
    - name: Legacy device
    - manufacturer: Intel
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0025
  - 8:
    - classID: SecurityDevices
    - name: Trusted Platform Module 2.0
    - manufacturer: (Standard)
    - classGUID: {D94EE5D8-D189-4994-83D2-F68D7D41B0E6}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {d94ee5d8-d189-4994-83d2-f68d7d41b0e6}\0000
  - 9:
    - classID: Unknown
    - name: Intel(R) Dynamic Platform and Thermal Framework Manager
    - manufacturer: Intel
    - classGUID: {C3077FCD-9C3C-482F-9317-460712F23EFD}
    - driverProvider: Intel
    - driverDate: 5/12/2016
    - driverVersion: 8.1.10608.329
    - driverGUID: {c3077fcd-9c3c-482f-9317-460712f23efd}\0000
  - 10:
    - classID: Net
    - name: WAN Miniport (PPPOE)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0009
  - 11:
    - classID: Unknown
    - name: Fax
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0004
  - 12:
    - classID: System
    - name: ACPI Thermal Zone
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0013
  - 13:
    - classID: MEDIA
    - name: Realtek High Definition Audio
    - manufacturer: Realtek
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek Semiconductor Corp.
    - driverDate: 7/27/2015
    - driverVersion: 6.0.1.7571
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
  - 14:
    - classID: Unknown
    - name: Microsoft RRAS Root Enumerator
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0004
  - 15:
    - classID: System
    - name: Microsoft Windows Management Interface for ACPI
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0014
  - 16:
    - classID: System
    - name: System timer
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0028
  - 17:
    - classID: Net
    - name: WAN Miniport (PPTP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0008
  - 18:
    - classID: System
    - name: Microsoft Hyper-V Virtualization Infrastructure Driver
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0000
  - 19:
    - classID: Unknown
    - name: OneNote for Windows 10
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0006
  - 20:
    - classID: Net
    - name: WAN Miniport (IKEv2)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0006
  - 21:
    - classID: System
    - name: Composite Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0001
  - 22:
    - classID: System
    - name: Microsoft Virtual Drive Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0029
  - 23:
    - classID: Battery
    - name: Microsoft AC Adapter
    - manufacturer: Microsoft
    - classGUID: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}\0000
  - 24:
    - classID: SCSIAdapter
    - name: Microsoft Storage Spaces Controller
    - manufacturer: Microsoft
    - classGUID: {4D36E97B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97b-e325-11ce-bfc1-08002be10318}\0000
  - 25:
    - classID: Unknown
    - name: DESKTOP-D8NE34C: Scott:
    - manufacturer: Microsoft Corporation
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0008
  - 26:
    - classID: USB
    - name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    - manufacturer: Generic USB xHCI Host Controller
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 9/28/2023
    - driverVersion: 10.0.19041.3570
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0000
  - 27:
    - classID: MEDIA
    - name: Intel(R) Display Audio
    - manufacturer: Intel(R) Corporation
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel(R) Corporation
    - driverDate: 6/25/2015
    - driverVersion: 6.16.0.3178
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0008
  - 28:
    - classID: Mouse
    - name: HID-compliant mouse
    - manufacturer: Microsoft
    - classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0006
  - 29:
    - classID: Unknown
    - name: HP ePrint
    - manufacturer: HP
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0003
  - 30:
    - classID: System
    - name: ACPI Lid
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0008
  - 31:
    - classID: USB
    - name: USB Root Hub (USB 3.0)
    - manufacturer: (Standard USB HUBs)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 9/28/2023
    - driverVersion: 10.0.19041.3570
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0001
  - 32:
    - classID: Unknown
    - name: Microphone (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 12/5/2019
    - driverVersion: 10.0.19041.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0001
  - 33:
    - classID: HIDClass
    - name: USB Input Device
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0026
  - 34:
    - classID: System
    - name: PCI standard ISA bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0020
  - 35:
    - classID: Monitor
    - name: Generic PnP Monitor
    - manufacturer: (Standard monitor types)
    - classGUID: {4D36E96E-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e96e-e325-11ce-bfc1-08002be10318}\0001
  - 36:
    - classID: System
    - name: UMBus Root Bus Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0002
  - 37:
    - classID: System
    - name: Charge Arbitration Driver
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0030
  - 38:
    - classID: Unknown
    - name: HP Webcam
    - manufacturer: Microsoft
    - classGUID: {CA3E7AB9-B4C3-4AE6-8251-579EF933890F}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}\0000
  - 39:
    - classID: HIDClass
    - name: HID-compliant wireless radio controls
    - manufacturer: (Standard system devices)
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0007
  - 40:
    - classID: Unknown
    - name: Microsoft Device Association Root Enumerator
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0001
  - 41:
    - classID: Computer
    - name: ACPI x64-based PC
    - manufacturer: (Standard computers)
    - classGUID: {4D36E966-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e966-e325-11ce-bfc1-08002be10318}\0000
  - 42:
    - classID: System
    - name: Intel(R) Trusted Execution Engine Interface
    - manufacturer: Intel
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel
    - driverDate: 6/15/2015
    - driverVersion: 2.0.0.1067
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0032
  - 43:
    - classID: Net
    - name: WAN Miniport (Network Monitor)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0012
  - 44:
    - classID: Net
    - name: WAN Miniport (IP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0010
  - 45:
    - classID: System
    - name: PCI Express Root Complex
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0010
  - 46:
    - classID: Unknown
    - name: Microsoft Print to PDF
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0002
  - 47:
    - classID: System
    - name: ACPI Power Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0009
  - 48:
    - classID: System
    - name: Microsoft ACPI-Compliant System
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0006
  - 49:
    - classID: System
    - name: High Definition Audio Controller
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 9/28/2023
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0017
  - 50:
    - classID: Unknown
    - name: Microsoft XPS Document Writer
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0001
  - 51:
    - classID: Net
    - name: WAN Miniport (SSTP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0005
  - 52:
    - classID: System
    - name: Microsoft UEFI-Compliant System
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0007
  - 53:
    - classID: System
    - name: PCI-to-PCI Bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0018
  - 54:
    - classID: HIDClass
    - name: HP Wireless Button Driver
    - manufacturer: HP Inc.
    - classGUID: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
    - driverProvider: HP Inc.
    - driverDate: 6/13/2022
    - driverVersion: 2.1.17.45138
    - driverGUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0006
  - 55:
    - classID: System
    - name: ACPI Fixed Feature Button
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0015
  - 56:
    - classID: hdc
    - name: Standard SATA AHCI Controller
    - manufacturer: Standard SATA AHCI Controller
    - classGUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e96a-e325-11ce-bfc1-08002be10318}\0000
  - 57:
    - classID: System
    - name: Intel Serial IO GPIO Controller
    - manufacturer: Intel Corporation
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel Corporation
    - driverDate: 7/22/2018
    - driverVersion: 20.100.1830.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0012
  - 58:
    - classID: System
    - name: Programmable interrupt controller
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0026
  - 59:
    - classID: System
    - name: Synaptics SMBus Driver
    - manufacturer: Synaptics
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Synaptics
    - driverDate: 7/1/2015
    - driverVersion: 19.0.12.94
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0033
  - 60:
    - classID: Unknown
    - name: Microsoft GS Wavetable Synth
    - manufacturer: Microsoft
    - classGUID: {62F9C741-B25A-46CE-B54C-9BCCCE08B6F2}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}\0000
  - 61:
    - classID: USB
    - name: Generic USB Hub
    - manufacturer: (Standard USB HUBs)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 9/28/2023
    - driverVersion: 10.0.19041.3570
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0004
  - 62:
    - classID: Unknown
    - name: Stereo Mix (Realtek High Definition Audio)
    - manufacturer: Microsoft
    - classGUID: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
    - driverProvider: Microsoft
    - driverDate: 12/5/2019
    - driverVersion: 10.0.19041.1
    - driverGUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}\0004
  - 63:
    - classID: Display
    - name: Intel(R) HD Graphics
    - manufacturer: Intel Corporation
    - classGUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Intel Corporation
    - driverDate: 6/28/2015
    - driverVersion: 10.18.15.4248
    - driverGUID: {4d36e968-e325-11ce-bfc1-08002be10318}\0000
  - 64:
    - classID: Keyboard
    - name: Standard PS/2 Keyboard
    - manufacturer: (Standard keyboards)
    - classGUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e96b-e325-11ce-bfc1-08002be10318}\0000
  - 65:
    - classID: System
    - name: NDIS Virtual Network Adapter Enumerator
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0003
  - 66:
    - classID: System
    - name: PCI-to-PCI Bridge
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0019
  - 67:
    - classID: Mouse
    - name: Synaptics PS/2 Port TouchPad
    - manufacturer: Synaptics
    - classGUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Synaptics
    - driverDate: 9/20/2018
    - driverVersion: 19.5.10.75
    - driverGUID: {4d36e96f-e325-11ce-bfc1-08002be10318}\0000
  - 68:
    - classID: Net
    - name: Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
    - manufacturer: Realtek Semiconductor Corp.
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Realtek Semiconductor Corp.
    - driverDate: 5/25/2019
    - driverVersion: 2024.0.4.208
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0002
  - 69:
    - classID: Unknown
    - name: OneNote for Windows 10
    - manufacturer: Microsoft
    - classGUID: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}\0005
  - 70:
    - classID: Processor
    - name: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.19041.3570
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0000
  - 71:
    - classID: Processor
    - name: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz
    - manufacturer: Intel
    - classGUID: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
    - driverProvider: Microsoft
    - driverDate: 4/20/2009
    - driverVersion: 10.0.19041.3570
    - driverGUID: {50127dc3-0f36-415e-a6cc-4cb3be910b65}\0001
  - 72:
    - classID: Unknown
    - name: Firmware Resource
    - manufacturer: Microsoft
    - classGUID: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}\0000
  - 73:
    - classID: Unknown
    - name: Intel(R) Dynamic Platform and Thermal Framework Generic Participant
    - manufacturer: Intel
    - classGUID: {C3077FCD-9C3C-482F-9317-460712F23EFD}
    - driverProvider: Intel
    - driverDate: 5/12/2016
    - driverVersion: 8.1.10608.329
    - driverGUID: {c3077fcd-9c3c-482f-9317-460712f23efd}\0001
  - 74:
    - classID: System
    - name: Microsoft System Management BIOS Driver
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0031
  - 75:
    - classID: CDROM
    - name: hp DVDRW GUB0N
    - manufacturer: (Standard CD-ROM drives)
    - classGUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e965-e325-11ce-bfc1-08002be10318}\0000
  - 76:
    - classID: System
    - name: Plug and Play Software Device Enumerator
    - manufacturer: (Standard system devices)
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 12/5/2019
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0004
  - 77:
    - classID: Unknown
    - name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant
    - manufacturer: Intel
    - classGUID: {C3077FCD-9C3C-482F-9317-460712F23EFD}
    - driverProvider: Intel
    - driverDate: 5/12/2016
    - driverVersion: 8.1.10608.329
    - driverGUID: {c3077fcd-9c3c-482f-9317-460712f23efd}\0002
  - 78:
    - classID: System
    - name: Remote Desktop Device Redirector Bus
    - manufacturer: Microsoft
    - classGUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e97d-e325-11ce-bfc1-08002be10318}\0005
  - 79:
    - classID: DiskDrive
    - name: ST500LT012-1DG142
    - manufacturer: (Standard disk drives)
    - classGUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {4d36e967-e325-11ce-bfc1-08002be10318}\0000
  - 80:
    - classID: Net
    - name: WAN Miniport (IPv6)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0011
  - 81:
    - classID: MEDIA
    - name: CyberLink WebCam Virtual Driver 6.0
    - manufacturer: CyberLink
    - classGUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}
    - driverProvider: CyberLink
    - driverDate: 10/28/2013
    - driverVersion: 1.1.27893.5829
    - driverGUID: {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
  - 82:
    - classID: USB
    - name: USB Composite Device
    - manufacturer: (Standard USB Host Controller)
    - classGUID: {36FC9E60-C465-11CF-8056-444553540000}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.3570
    - driverGUID: {36fc9e60-c465-11cf-8056-444553540000}\0005
  - 83:
    - classID: Net
    - name: WAN Miniport (L2TP)
    - manufacturer: Microsoft
    - classGUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    - driverProvider: Microsoft
    - driverDate: 6/20/2006
    - driverVersion: 10.0.19041.1
    - driverGUID: {4d36e972-e325-11ce-bfc1-08002be10318}\0007

1 answer

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Answer 1

Vera Smith

Pro answer

Added an answer Nov 14, 2023 at 01:50 PM

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Dear rayrays,

Thank you for posting your question on our forum.

Here is what you can do to try and resolve the issue:

1. Check if your laptop supports bluetooth. Right-click the Start menu icon and select Device Manager. Then, look for the Bluetooth category and see if there are any devices listed under it. If you don't see any bluetooth devices, it means that your laptop does not have a built-in bluetooth adapter. In this case, you can use a USB bluetooth dongle to connect your laptop to your bluetooth devices. For more information about this method, please check the article: https://www.auslogics.com/en/articles/fix-no-sound-after-bluetooth-connection-in-windows-10/

2. If your laptop does support bluetooth, you need to make sure that the bluetooth service is enabled and running. For this, open the Run dialog box (Windows+R), type services.msc and click OK. In the Services window, look for the Bluetooth Support Service and double-click it. In the Properties window, make sure that the Startup type is set to Automatic and the Service status is Running. If not, click the Start button to start the service. More details can be found in this article: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

3. Run some troubleshooters to diagnose and fix any bluetooth-related problems. Go to Settings > Update & Security > Troubleshoot. Then, select the troubleshooters for Playing Audio, Bluetooth, and Hardware and Devices. Follow the on-screen instructions to run the troubleshooters and apply all suggested fixes. For more information about this method, please check this article: https://www.auslogics.com/en/articles/fix-no-sound-after-bluetooth-connection-in-windows-10/

4. After running the troubleshooters, reset your default playback device. Right-click the speaker icon in the taskbar and select Sounds. Then, go to the Playback tab and select your bluetooth device. Click the Set Default button and then click OK. You can also check the audio level of your bluetooth device by clicking the Properties button and going to the Levels tab. Make sure that the volume is not muted or too low.

5. Update your drivers to ensure that your bluetooth device is compatible with your laptop. You can do this manually by going to the Device Manager and right-clicking your bluetooth device. Then, select Update driver and choose the option to search automatically for updated driver software. Alternatively, you can use Auslogics Driver Updater to update drivers automatically.

Should you have any other questions or need further assistance, please do not hesitate to contact us.

Answer 2

Vera Smith

Pro answer

Added an answer Nov 14, 2023 at 01:50 PM

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Dear rayrays,

Thank you for posting your question on our forum.

Here is what you can do to try and resolve the issue:

1. Check if your laptop supports bluetooth. Right-click the Start menu icon and select Device Manager. Then, look for the Bluetooth category and see if there are any devices listed under it. If you don't see any bluetooth devices, it means that your laptop does not have a built-in bluetooth adapter. In this case, you can use a USB bluetooth dongle to connect your laptop to your bluetooth devices. For more information about this method, please check the article: https://www.auslogics.com/en/articles/fix-no-sound-after-bluetooth-connection-in-windows-10/

2. If your laptop does support bluetooth, you need to make sure that the bluetooth service is enabled and running. For this, open the Run dialog box (Windows+R), type services.msc and click OK. In the Services window, look for the Bluetooth Support Service and double-click it. In the Properties window, make sure that the Startup type is set to Automatic and the Service status is Running. If not, click the Start button to start the service. More details can be found in this article: https://www.auslogics.com/en/articles/fix-bluetooth-not-finding-devices/

3. Run some troubleshooters to diagnose and fix any bluetooth-related problems. Go to Settings > Update & Security > Troubleshoot. Then, select the troubleshooters for Playing Audio, Bluetooth, and Hardware and Devices. Follow the on-screen instructions to run the troubleshooters and apply all suggested fixes. For more information about this method, please check this article: https://www.auslogics.com/en/articles/fix-no-sound-after-bluetooth-connection-in-windows-10/

4. After running the troubleshooters, reset your default playback device. Right-click the speaker icon in the taskbar and select Sounds. Then, go to the Playback tab and select your bluetooth device. Click the Set Default button and then click OK. You can also check the audio level of your bluetooth device by clicking the Properties button and going to the Levels tab. Make sure that the volume is not muted or too low.

5. Update your drivers to ensure that your bluetooth device is compatible with your laptop. You can do this manually by going to the Device Manager and right-clicking your bluetooth device. Then, select Update driver and choose the option to search automatically for updated driver software. Alternatively, you can use Auslogics Driver Updater to update drivers automatically.

Should you have any other questions or need further assistance, please do not hesitate to contact us.

Answer 3

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