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Windows-related issues

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Name:Questions:Last update:
Privacy Issues1221.08.2026
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Windows Settings Issues6521.07.2026
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Windows Installation and Update6605.07.2026
Video Issues327.05.2026
Microsoft Edge Issues1722.03.2026
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778 questions
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Acelere a inicialização do Windows

Como aumentar a velocidade de inicialização do windows

3715 views
Apr 24, 2026 at 11:05 PM

Как активировать Windows?

не могу активировать виндовс

3713 views
Jan 09, 2020 at 09:38 AM

Проблема с драйвером Lenovo UEFI System Firmware

Что такое Lenovo UEFI System Firmware 9YCN39WW?
Как исправить ошибку драйвера?

3707 views
Jun 08, 2021 at 04:44 PM

Как обезопасить компьютер от взлома?

Моим компьютером кто то упрвлял, я точно не могу сказать как, он запустил игру в стиме, а у меня там общий аккаунт с другим человеком и я не знаю это вирус я подхватил или какой то баг, и вот как мне узнать что теперь мой компьютер точно в безопасности ?

3693 views
Sep 23, 2020 at 08:01 AM
Auslogics BoostSpeed
Download Auslogics BoostSpeed
A full toolkit to clean out junk, fix issues, repair, and tweak your system to give your PC a performance boost—no tech skills needed.

Windows asks me twice to give permission to use Edge

I use Windows 11 and Edge is my default browser. I love Microsoft Edge but can't understand why every time I start my computer, Windows asks me twice to give permission for it to use Edge, and then later when I go to use Edge it asks me again.
Given that Microsoft has created both the software that runs my computer and also Microsoft Edge, I speculate it should be possible to avoid such an unecessary procedure. Will you please tell me how to do this? Thanks.

3678 views
Jan 01, 2025 at 02:08 PM

How to prevent Auslogics BoostSpeed from deleting saved tabs?

Hi. For both Microsoft Edge and Google browsers whenever I run Boostspeed after that the tabs i spent hours setting up all disappera and its like the first time running the browser. That used to happen with Firefox browser but not anymore and I have no idea why that one works ok. Is there a way to set up Boostspeed so it NEVER deletes exsiting tabs. I run multiple businesses and have tabs for all suppliers opened and easy to access. I like Auslogics products but why are they set by default to wipe our existing saved tabs and how do I prevent that? Version of browser does not seem to matter. Is there a way I can save tab structure on a browser in case this happens and recover it? Thanks - Brad Fry

3660 views
Apr 06, 2021 at 07:11 AM

How to safely speed up start up?

Hi,
From time to time I get a notification that "Windows Start up took 1m 40sec" or similar with the suggestion that I look at the start up programmes with, I presume, the idea of reducing that time.
I am all for doing just that, however, when I open the Start Up I am confonted with a list of apps which for the most part mean very little to me. I have no idea what disabling any particular app will do; whether it would have a detrimental or beneficial effect on my system.
I would be grateful for any advice or suggestions you may be able to give to help me.
I had thought to supply you with a list of the apps but can find no way to even copy a list into a word document, so maybe you could help me to accomplish that so that you will be better able to help me!
Alternatively, I am happy for you to use remote access.
Regards,
Donald Stewart

3654 views
Aug 09, 2022 at 05:27 PM

DirectX Windows Feature Install Prompt

A piece of software on my new Windows 11 system apparently requires the DirectX Windows Optional Feature set to run and I am continually receiving a prompt to install the feature, even though the features are already installed. I get prompted mulitple times per day to install DIrect X even though it's already installed. I've tried removing and resinstalling the optional feature and still get prompted to install it multiple times per day. I do not know what software is prompting this install. The prompt I receive is in the attached screenshot. I am not a game player, so it's not a legacy game that requires the feature. I'd really appreciate your help. Here is info about my system:

Device name SDM_Surface
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM 8.00 GB (7.84 GB usable)
Device ID EA2A80B9-A4BB-44B8-AFA6-40B2186CF2E1
Product ID 00356-06270-54861-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Edition Windows 11 Home
Version 21H2
Installed on ‎12/‎3/‎2021
OS build 22000.652
Serial number 0F003S7214801J
Experience Windows Feature Experience Pack 1000.22000.652.0

Thanks!
Scott

3650 views
Jun 06, 2022 at 07:45 AM

How to activate or update Windows for free?

How do I activate my Windows for free or update it?

3649 views
Nov 08, 2021 at 04:22 PM

Driver updater offers to update Radeon R5 Graphics again

Hi - new customer. Purchased the Driver Update SW. I'm finding that the driver update wants to update my Windows 10 AMD A8-7410 APU with AMD Radeon R5 Graphics even after a successful update. I believe it's not updating successfully even though it indicartes that the update has been successful. Can you help me troubleshoot. What detail do you need from me?

3637 views
May 25, 2021 at 09:47 AM

Video playback issues

Hi There,
I can be happily working along, and if I need to see a video file, I can... but then, sometimes it stops, and I cannot make the video work again.
I have Driver Updater, but if I reboot the computer, the video function will work again.
Sometimes, if I run a BoostSpeed scan, the video might work again. It can still stop again, but if I Boost Speed again, it may not make the video run again.
So I have to reboot again instead, which is pretty time consuming.
My initial thought is I'm missing video drivers, but i have Driver Updater.
Can you advise and help me?

3635 views
Nov 05, 2020 at 05:21 AM

Cannot shutdown or restart, "Driver Power State Failure"

Can you try and establish just why I cannot shutdown or restart my desktop Windows 10 2004 64-Bit? I get a BSOD with error message of driver power state failure

3632 views
Jul 09, 2020 at 03:39 AM
Auslogics Driver Updater
Download Auslogics Driver Updater
A one-click solution to find outdated drivers, install the latest versions, and solve display, sound, and device glitches to keep your machine working smoothly.

How to sync Microsoft Edge and BoostSpeed?

How do I sync Microsoft Edge and BoostSpeed?

3612 views
Sep 29, 2020 at 03:52 PM

Ноутбук Dell перестал распознавать оригинальное зарядное устройство

Здравствуйте!

Ноутбук Dell перестал распознавать оригинальное зарядное устройство Dell и АКБ не заряжается так как раньше.
Ноутбук был приобретен новым и я единственный владец. Раньше всё было в порядке. Установка вашего ПО и запуск всех инструментов пока ничего не дал. Я не могу понять в чём причина?
Ваш софт и фирменный софт Dell сообщает что АКБ находится в отличном состоянии. Сама Windows 7 pro показывает что АКБ подключена к З/У, но сообщает что АКБ не заряжается. АКБ не заряжается даже при полном выключении или перезагрузке ноутбука.
Как решение я вижу возможность также перепрошить BIOS. Пожалуйста, помогите решить вопрос.
Спасибо!

С уважением,
Николай

3611 views
Apr 15, 2020 at 01:48 PM

How to fix (delete) dead shortcuts?

After fixing of whole system {using default settings) I still see dead links to apps or files which have been moved or deleted while ago.

Ho to fix/delete dead shortcuts/links?

Thanks

3607 views
Mar 25, 2021 at 12:16 PM

Suspicious tmp.exe files needing to be blocked daily

Every day after Windows startup I see a privacy warning from my antivirus software (Trend Micro Maximum Security) that one or more new files in C:\Users\\AppData\Local\Temp is trying to access my C: drive, as it is protected against ransom attack by the antivirus software, and offering to block it.

The files being blocked are all of a certain type, ending .tmp.exe. File properties reveal them to be "7-Zip Standalone Console" files, and are executable.
For instance:
de9f9807-308a-48bf-9311-7495c8765374.tmp.exe
cec08685-b06f-4c1d-a05c-0333f9a5ce4e.tmp.exe

Are you able to tell me what this executable is doing in the background? I am suspicious of it.
(I cannot add an exe file to this submission)

3597 views
Dec 28, 2023 at 12:39 PM

Microsoft Store no longer works or appears under apps!

Dear team,

Recently I was having problems with Microsoft Store that it kept giving an error message when updating apps (can't remember which one eaxctly). So I reset it as per advice on various forums but since then Microsoft Store has disappeared from Apps and no longer works at all!

Please help / advise.

Thanks,
Simon

3595 views
Feb 05, 2021 at 03:02 AM

How to clear out/remove COM ports that are in use?

I've observed an issue that shows up on Wlndow 7 and Window 11... Both are of the Professional types...

I use many computer programs and they use a lot of hardware items too... For one example I have a private observatory, and my telescope movements and its Dome movements "plus more" convert a USB slots into a multible differenet COM port uses in that busy operations... Because of this need,,, USB slots are often found jumping around a lot within their ID numbers... My trouble is both of these softwares seem to like to collect COM? into a "InUse" classification which cause port numbers to be used up and remain behind unnecessarily... Some softwares don't like high Port Number too... I am trying to find a way to clear them OUT... It appears CCLEANER or Auslogic routines don't have a way to clearn these items out... I just spent a few hours tring to find a way to clean them... No luck so far! Maybe you can point me to something I missed in my license copy of Auslogics BoostSpeed 14... I have attach a image of the pathway to where this issue shows up to help you see what I see... This should be a garbage cleaning item that would be very automatic for end users... Because of this issue, COM port use get into trouble when they get left behind... I have looked a lot into the device manager within Windows whatever with a desire to find a cleaning button... But no such luck...

So, I am looking for a way to clear them off of several computers... I did not even see a manual method... Hum....

It appears when they are not used, they don't seem to fade away on their own... "Not nice!" I tried to re-boot and other efforts without success... I spent hours today trying to find a way... "I am Stuck!" I now think this is a very nasty issue not figure out by Windows for many generations of their softwares... I have had over the years operational issues in setup of my observatory, and this is the reason why... "I need a fix!" Mayber there is a button somewhere that need pushing? I will be reading my books nest...

Some software requires exact knowledge of how the port is define wtih its number and they don't like changeds, or the software comes up with an error message or merely gets locks up... Sometimes the third party software merely jump to another number and then things sort-of keeps on working... All this does is builds up surplus InUse COM port numbers...

Help! As I used my first question ever on your site... Please put a smile on my face by giving a easy answer that will solve this trouble...

Thanks
Bob Ritter MicTechS@gmail.com My old address is MicTechS@earthlink.net... "I monitor both!"

3591 views
Feb 06, 2026 at 01:36 AM

Не работает Скайп и Outlook после установки новой версии

Если раньше после установки новой версии переставал работать скайп, то сейчас и Outlook перестал работать....
Скайп не делает звонки
А Outlook не грузится вообще....
А вроде бы раньше неплохая программа была....

3590 views
Jan 08, 2020 at 09:52 AM

How to delete duplicate Windows folder?

Hello,

My name is Eric Borges and I am having an issue that when I update my windows 10 it's duplicating the windows folder in my C:, (follow attached). I've try to delete in many ways and even tho with the Auslogics app is not working, it's saying that the folder is deleted, but it's not. Is there any way to remove it permanently?

Best.

3582 views
Oct 29, 2020 at 11:54 AM